Community Solutions, Service Delivery Analyst

Spectrum; Yorkwood (NC); On-site; USD 60,000 - 90,000; Full time

Job summary

Spectrum is seeking a Service Delivery Analyst to coordinate activation experiences across Sales, Construction, and Field teams, driving timely orders and installations. You’ll manage projects, resolve challenges, and maintain clear communications with internal stakeholders and customers.

Requirements include a Bachelor's degree and 3+ years in account management, preferably in telecom, with strong English communication, presentation skills, and proficiency in Microsoft Office.

Qualifications

• Bachelor's degree from a four-year college or university or equivalent training,educationand experience
• 3+ years of account management experience, preferably in the telecommunications industry

Responsibilities

• Coordinate customer activation processes, serving as the project manager for SCS sales contracts and overseeing interactions with Sales, Sales Support, Construction, Field Operations, SCS Bulk Care, BOSSB and other internal stakeholders
• Lead and participate in customer kick-off calls and planning sessions to ensure clarity and progress throughout the sales and installation cycle
• Prepare and distribute daily, weekly and monthly sales status updates, maintaining accurate reporting on all assigned orders
• Manage order flow, project and order management, installations, changes and related post-sales functions to ensure timely and efficient completion
• Solve problems independently, handle complex issues and escalations and aggressively research solutions when challenges arise
• Facilitate communication with Owners post-sale by preparing proposals, letters and other client correspondence, including securing Certificates of Insurance as needed
• Identify process gaps and take initiative to implement creative and critical solutions, adapting to changing tasks, priorities and schedules

Skills

English proficiency

Presentation skills

Cross-functional coordination

Relationship building

Self-directed

Multitasking

Communication skills

Computer literacy

Education

Bachelor's degree

Tools

Microsoft Office

Job description

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Seeking a role where your organizational skills and attention to detail drive customer satisfaction? As a Service Delivery Analyst at Spectrum, you will coordinate seamless activation experiences, collaborating across teams to ensure everysaleand installation process runs smoothly. With your dedication and versatility,you’llplay a vital role in managing projects and resolving challenges that directlyimpactour customers.

HowYou’llMake an Impact

• Coordinate customer activation processes, serving as the project manager for SCS sales contracts and overseeing interactions with Sales, Sales Support, Construction, Field
• Operations, SCS Bulk Care, BOSSB and other internal stakeholders
• Lead andparticipatein customer kick-off calls and planning sessions to ensure clarity and progress throughout the sales and installation cycle
• Prepare and distribute daily,weeklyand monthly sales status updates,maintainingaccuratereporting on all assigned orders
• Manage order flow, project and order management, installations,changesand related post-sales functions to ensuretimelyand efficient completion
• Solve problems independently, handle complex issues and escalations and aggressively research solutions when challenges arise
• Facilitate communication with Owners post-sale by preparing proposals,lettersand other client correspondence, including securing Certificates of Insurance as needed
• Identifyprocess gaps and take initiative to implement creative and critical solutions, adapting to changing tasks,prioritiesand schedules

Working Conditions

• Office environmentwith some travel

WhatYou’llBring to Spectrum

Required Qualifications

Education

• Bachelor's degree from a four-year college or university or equivalent training,educationand experience

Experience

• 3+ years of account management experience, preferably in the telecommunications industry

Skills

• Ability to read, write,speakand understand English
• Conduct presentation meetings with large groups and communicate effectively with customers and internal stakeholders
• Build strong working relationships with master agents and their partners
• Comfortable escalating issues within various levels of the organization
• Self-directed, able to handle multiple tasks efficiently and effectively with minimal supervision
• Effective verbal and written communication skills withproficiencyin Microsoft Office
• Multitask in a demanding environment with little supervision and multiple requests from business units
• Utilize personal computer and software applications

Preferred Qualifications

Skills

• Experienced in coordinating andfacilitatingmeetings with cross-functional groups

Here, our employees don’t just have jobs, they're building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.

A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

Get to Know Us

Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.

Grow Your Career Here

We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.