Community Solar Coordinator

PureSky Energy; Denver (CO); Hybrid; USD 58,000 - 68,000; Full time

Benefits offered by this job

Quarterly health and wellness reimburs

Health insurance

401(k) with match

Parental leave

Job summary

PureSky Energy in Denver, CO is seeking a Community Solar Coordinator to serve as the primary contact for subscribers and prospective customers. You will manage onboarding, enrollment, billing inquiries, and account activities across PureSky’s nationwide solar portfolio.

This role partners with internal teams and utility partners to ensure a seamless customer experience, drive retention, and maintain data privacy while delivering exceptional service in a hybrid environment.

Qualifications

• Bachelor's degree or 2+ years of applicable work experience.
• Two or more years of progressive experience in customer service, sales, and/or administrative roles.
• Tech-savvy with CRM systems, HubSpot preferred, and data processing.
• Superior written and verbal communication skills.
• Experience with customer service, billing, collections, and contractual compliance.
• Organized, detail-oriented, able to manage timelines.
• Self-directed with ability to work remotely without constant supervision.
• Positive attitude and passion for renewable energy.
• Experience handling sensitive personal information.
• Legal eligibility to work in the United States and travel US/Canada.
• Bonus: experience with community solar; HubSpot; Alteryx.

Responsibilities

• Serve as a primary contact for community solar inquiries and onboarding.
• Coordinate enrollment, contract administration, and subscriber accounts.
• Educate customers and communicate program updates with timely resolutions.
• Maintain data privacy and compliance across customer communications.
• Collaborate with internal teams and partners for campaigns and retention.
• Resolve billing, payments, and account issues while maintaining records.
• Support monthly bills and customer communications.
• Assist with accounts receivable reporting and collections.
• Ensure timely, accurate billing and adherence to policies.
• Support process improvements to enhance customer experience.

Skills

Customer service

Communication

Data processing

Remote work

Education

Bachelor's degree or 2+ years of applicable work experience

Tools

HubSpot

CRM systems

Alteryx

Job description

Are you ready to shape the future of sustainable energy? PureSky Energy is uniting communities for a sustainable future. We lead the charge in providing renewable energy solutions that invigorate progress, enhance lives, and leave a legacy of environmental stewardship.

PureSky Energy is a leading renewable energy company committed to driving the transition to clean and sustainable energy solutions. We specialize in developing, constructing, and operating solar energy projects across the United States. With a focus on innovation and a dedication to environmental stewardship, we are at the forefront of the renewable energy revolution.

Our core values include each of the following, which we live and breathe daily:

Respect | The planet, our communities, and each other.

Integrity | Accountability in doing the right thing.

Sustainability | Ethically carving new paths towards a better future.

Energized | The industry and our team have an exciting runway for growth, and we are just getting started.

Location

Preferred location is Denver, Colorado where we have a hybrid work environment. We are open to a remote work situation if candidates are in another state.

Overview

The Community Solar Coordinator serves as the primary point of contact for subscribers and prospective customers, delivering exceptional customer service through account support, program education, and issue resolution. This role manages customer communications, billing inquiries, and account-related activities while ensuring compliance with program requirements and data privacy standards. Working collaboratively with internal teams, utility partners, and stakeholders, the Coordinator supports customer retention, fosters positive customer relationships, and helps ensure a seamless customer experience across PureSky’s nationwide community solar portfolio.

Key Responsibilities

Community Solar Services & Support

• Serve as a primary point of contact for community solar inquiries, delivering excellent service to internal stakeholders, current subscribers, and prospective customers. Support customer onboarding, engagement, and retention efforts.
• Coordinate customer enrollment, contract administration, and subscriber account management processes.
• Support customer outreach, education, and communications, ensuring consistent messaging and timely resolution of customer issues and program updates.
• Maintain compliance with all applicable federal, state, local, utility, and company requirements related to customer data, privacy, and communications.
• Coordinate customer communication campaigns, marketing initiatives, and program updates in partnership with internal teams.
• Identify and implement opportunities to improve customer experience, operational efficiency, and internal processes.
• Provide administrative and operational support to help achieve Community Solar program goals and service objectives.
• Respond promptly and professionally to all customer inquiries, including billing and account payments.
• Support the preparation and distribution of monthly customer bills and communications.
• Assist customers with account reconciliation, payment issues, and billing discrepancies, ensuring timely resolution.
• Collaborate with internal teams and external partners to resolve billing and collections issues while maintaining accurate account records and supporting accounts receivable reporting.
• Ensure billing and collections activities are completed accurately, on time, and in accordance with company policies and procedures.
• Minimize risk by maintaining data accuracy, safeguarding customer information, and adhering to established controls and processes.
• Support customer retention through proactive communication, issue resolution, and a positive billing experience.

Qualifications

• Bachelor's degree or 2+ years of applicable work experience.
• Two (2) or more year's of progressive experience in customer service, sales, and/or administrative roles.
• Tech-savvy, experience utilizing CRM systems, HubSpot preferred, and data processing.
• Superior communication skills both written and verbal.
• Experience with customer service, billing, collections, and contractual compliance.
• Organized, detail-oriented, must be able to manage timelines.
• Self-directed with the ability to work remotely without constant supervision.
• Positive attitude, and passion for renewable energy.
• Experience working with sensitive and personally identifiable information.
• Legal eligibility to work in the United States and travel through the US and Canada
• Bonus Qualifications: Experience with community solar; experience with New York Community Solar (CDG) regulations (DERS) a plus; HubSpot; Alteryx.

Salary

$58,000 - $68,000 annually USD

Bonus Opportunity

10% of base salary

Time Off

120 hours of vacation and80 hours of personal time earned within the first year.12 paid holidays per calendar year

Healthcare and Insurance

Competitive Health insurance for Medical, Dental and Vision, effective first of the month following start date.

Financial Security

401(k) with 3% Employer match

Family-Friendly Policies

Competitive parental leave

Perks

Employees are eligible to receive quarterly health and wellness reimbursement.

Equal Opportunity Statement

At PureSky Energy, we know that fostering an inclusive workplace that values diversity, inclusion, and belonging is paramount to our success, and we proudly embrace the principles of equal opportunity and inclusion.

To fulfill our mission, we need people from all backgrounds and walks of life, people who bring diverse perspectives and a wide range of experiences, people who share in our common passion to drive innovation and change the global energy landscape. At PureSky Energy, we celebrate diversity and are committed to creating an inclusive environment for all employees.

PureSky Energy provides equal employment opportunities to all qualified candidates and employees. We ensure that decisions related to hiring, compensation, training, performance evaluation, or termination are made without regard to race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

Join us in our mission to unite communities for a sustainable future. We lead the charge in providing renewable energy solutions that invigorate progress, enhance lives, and leave a legacy of environmental stewardship. Together, we can create a cleaner, brighter future for generations to come.

Unsolicited resumes or referrals from third-party recruiting firms or agencies are not accepted by PureSky Energy.