COMMUNITY SERVICES REPRESENTATIVE

City of Chicago; Chicago (IL); On-site; USD 62,000 - 75,000; Full time

Job summary

City of Chicago is seeking a Community Services Representative to support the Mayor’s Office for People with Disabilities in Illinois. The role focuses on outreach, training, and data reporting for Deaf and Hard of Hearing youth in grades 6-12 across the state.

You will develop materials, conduct ASL-based lessons, coordinate events, and promote accessibility programs while engaging with the disability community and schools. Position is in the public service career track.

Qualifications

• Bachelor’s degree in the social sciences or a directly related field plus two years of community or social services experience.
• Associate’s degree plus four years of community or social service experience.
• Master’s degree or higher plus one year of community or social service experience.

Responsibilities

• Develops presentations and training materials for Deaf and Hard of Hearing youth in Illinois.
• Outreach to Deaf and Hard of Hearing programs to identify training opportunities.
• Prepare handouts for trainings and outreach to community groups.
• Maintain records and prepare reports on outreach and training activities.
• Conduct research on topics related to substance use prevention for Deaf and Hard of Hearing populations.
• Promote MOPD programs on social media and newsletters.
• Attend community meetings and events to inform residents of MOPD services.
• Plan, prepare, and deliver ASL lessons (beginner to advanced).
• Promote Deaf culture, accessibility, and language equity.

Skills

ASL fluency

Disability experience

Curriculum development

Youth outreach

Microsoft Office

Education

Bachelor’s degree in social sciences or related

Associate’s degree in social sciences or related

Master’s degree or higher in social sciences or related

Tools

Microsoft Office Suite

Job description

COMMUNITY SERVICES REPRESENTATIVE

Job Number: 416913-1

Number of Positions: 1

Starting Salary: $68,616.00/Year

Applications for this position will be accepted until 11:59pm CDT on 10/30/2026

This position is open to the public and all current City employees covered under the City's collective bargaining agreement with AMERICAN FEDERATION OF STATE, COUNTY, AND MUNICIPAL EMPLOYEES (AFSCME) - BARGAINING UNIT 1, 3, 4 & 5. Only employees in City job titles in this bargaining unit are eligible to bid.

The Mayor's Office for People with Disabilities (MOPD) announces a new position within our Substance Use Prevention Program for the Deaf and Hard of Hearing. This role will provide outreach and training throughout the State of Illinois to Deaf and Hard of Hearing youth in grades 6-12 on substance use prevention strategies. Responsibilities include developing presentations, creating reports and tracking data, and representing MOPD at community outreach events.

• Develops training materials and facilitates presentations on substance use prevention strategies for the Deaf and Hard of Hearing youth in grades 6-12 through the State of Illinois.
• Proactively conducts outreach to Deaf and Hard of Hearing programs in Illinois to identify opportunities to present on substance use prevention strategies.
• Prepares handouts to use in trainings and outreach to share with the Deaf and Hard of Hearing community, as well as the greater disability community.
• Maintains records and prepares reports on community outreach and training/presentation activities.
• Conducts research on topics related to substance use prevention for the Deaf and Hard of Hearing population, as well as other disability-related topics.
• Promotes MOPD programs and services on social media and newsletter communications.
• Attend community meetings, resource fairs, expos, and events to inform residents of MOPD services, as well as discuss community concerns and receive requests for City services and programs identified as a need by the disability community.
• Assists in coordinating MOPD community meetings and events.
• Plans, prepares, and delivers lessons in ASL (beginner to advanced levels).
• Promotes awareness of Deaf culture, accessibility, and language equity. Performs other related duties as assigned.

Location: Mayor's Office for People with Disabilities

2102 West Ogden Avenue

Days: Monday-Friday

Hours: 8:30am - 4:30pm

THIS POSITION IS IN THE CAREER SERVICE

Qualifications

Graduation from an accredited college or university with a bachelor's degree in the social sciences or a directly related field, plus two (2) years of community or social services experience.

• Six (6) years of community or social services work experience
• Graduation from an accredited college with an associate's degree in the social sciences or a directly related field, plus four (4) years of community or social service work experience
• Graduation from an accredited college or university with a master's degree or higher in the social sciences or a directly related field, plus one (1) year of community or social service work experience

Licensure, Certification, or Other Qualifications

A valid State of Illinois driver's license is required.

Selection Criteria

This position requires applicants to complete an interview. The interviewed candidate(s) possessing the qualifications best suited to fulfill the responsibilities of the position, based on the interview, will be selected.

Desired Skills

• Fluent in American Sign Language (ASL)
• Previous professional or lived experience with people with disabilities including Deaf and Hard of Hearing
• Previous experience with curriculum development, education, training, and program evaluation
• Previous experience working with youth
• Proficient in Microsoft Office Suite

The City of Chicago is an Equal Opportunity and Military Friendly Employer and Fair Chance Employer.

Political Sponsorship

ALL REFERENCES TO POLITICAL SPONSORSHIP OR RECOMMENDATION MUST BE OMITTED FROM ALL APPLICATION MATERIALS SUBMITTED FOR CITY EMPLOYMENT.

City of Chicago

Brandon Johnson, Mayor