Community Services Programs Coordinator

MISSOURI OZARKS COMMUNITY ACTION INC; Richland (MO); On-site; USD 36,000 - 52,000; Full time

Job summary

MISSOURI OZARKS COMMUNITY ACTION INC is seeking a program/project professional to assess client needs, coordinate intake and referrals, maintain confidentiality, and provide family support within the central office framework.

The role requires knowledge of the local social service system, impeccable customer service, and the ability to work with diverse populations. Travel and coalition participation may be required.

Qualifications

• Three-year experience similar to duties required of this position.
• Knowledge of the local social service system.
• Impeccable customer service skills.
• Excellent communication skills (writing, spelling, listening, and speaking).
• Ability to communicate with diverse backgrounds.
• Working knowledge of Community Action and its programs.
• Cooperate as a team member.
• Ability to work without close supervision.
• Time management techniques.
• Proficiency in word processing, spreadsheet, database, and presentation software.
• Demonstrate knowledge and good judgment in policy and procedure.

Responsibilities

• Assess customer situation and determine their need. Process Intake, Assessment, and Referral through Management Information System.
• Maintain confidentiality of customer records and files.
• Provide Family Support as required.
• Maintain and document follow up of referrals made, as required.
• Advocate for low income families.
• Conduct research on agency service areas.
• Assist in identifying needs within the agency service areas.
• Attend and participate in community Coalition Meetings and Chamber Meetings.
• Provide community Coalition Meeting information and resources to participants.
• Coordinate and/or facilitate community Coalition Meetings as needed.
• Recruit partners, facilitators, and participants for Community Service Projects.
• Complete and transmit documentation reports (i.e. Stipends, Purchase Orders, Attendance Log).

Skills

Experience 3y+

Social services knowledge

Customer service

Excellent communication

Interpersonal skills

Community Action knowledge

Teamwork

Self-motivation

Time management

MS Office skills

Policy & procedures knowledge

Education

High School Diploma or equivalency

Two years of college

Job description

MISSOURI OZARKS COMMUNITY ACTION INC is seeking a program/project professional to assess client needs, coordinate intake and referrals, maintain confidentiality, and provide family support within the central office framework.

The role requires knowledge of the local social service system, impeccable customer service, and the ability to work with diverse populations. Travel and coalition participation may be required.