County Projects Coordinator

MISSOURI OZARKS COMMUNITY ACTION INC; Richland (MO); On-site; USD 36,000 - 52,000; Full time

Job summary

MISSOURI OZARKS COMMUNITY ACTION INC is seeking a program/project professional to assess client needs, coordinate intake and referrals, maintain confidentiality, and provide family support within the central office framework.

The role requires knowledge of the local social service system, impeccable customer service, and the ability to work with diverse populations. Travel and coalition participation may be required.

Qualifications

• Three-year experience similar to duties required of this position.
• Knowledge of the local social service system.
• Impeccable customer service skills.
• Excellent communication skills (writing, spelling, listening, and speaking).
• Ability to communicate with diverse backgrounds.
• Working knowledge of Community Action and its programs.
• Cooperate as a team member.
• Ability to work without close supervision.
• Time management techniques.
• Proficiency in word processing, spreadsheet, database, and presentation software.
• Demonstrate knowledge and good judgment in policy and procedure.

Responsibilities

• Assess customer situation and determine their need. Process Intake, Assessment, and Referral through Management Information System.
• Maintain confidentiality of customer records and files.
• Provide Family Support as required.
• Maintain and document follow up of referrals made, as required.
• Advocate for low income families.
• Conduct research on agency service areas.
• Assist in identifying needs within the agency service areas.
• Attend and participate in community Coalition Meetings and Chamber Meetings.
• Provide community Coalition Meeting information and resources to participants.
• Coordinate and/or facilitate community Coalition Meetings as needed.
• Recruit partners, facilitators, and participants for Community Service Projects.
• Complete and transmit documentation reports (i.e. Stipends, Purchase Orders, Attendance Log).

Skills

Experience 3y+

Social services knowledge

Customer service

Excellent communication

Interpersonal skills

Community Action knowledge

Teamwork

Self-motivation

Time management

MS Office skills

Policy & procedures knowledge

Education

High School Diploma or equivalency

Two years of college

Job description

This is a program/project position based out of central office. Incumbent is responsible for providing the services so specified with job description and by their supervisor. This position is supervised by the Community Services Director and Deputy Director.

Job Responsibilities

• 1. Assess customer situation and determine their need. Process Intake, Assessment, and Referral through Management Information System.
• 2. Maintain confidentiality of customer records and files.
• 3. Provide Family Support as required.
• 4. Maintain and document follow up of referrals made, as required.
• 5. Advocate for low income families.
• 6. Conduct research on agency service areas.
• 7. Assist in identifying needs within the agency service areas.
• 8. Attend and participate in community Coalition Meetings and Chamber Meetings.
• 9. Provide community Coalition Meeting and/or Chamber Meeting participants with agency information and resources.
• 10. Coordinate and/or facilitate community Coalition Meetings, as needed.
• 11. Assist in building community Coalition Meeting awareness, responses and attendance.
• 12. Prepare reports on community Coalition Meetings and Chamber Meetings.
• 13. Coordinate and/or facilitate other Community Services projects as needed or required.
• 14. Recruit partners, facilitators, and participants for Community Service Projects.
• 15. Complete and transmit documentation reports (i.e. Stipends, Purchase Orders, Attendance Log, etc.).
• 16. Substitute for any Community Service Project as needed or required.
• 17. Substitute for Receptionist/Switchboard Operator as needed or required.
• 18. Maintain and document accomplishments of targets.
• 19. Maintain customer/project tracking information in office.
• 20. Maintain community project tracking information in office.
• 21. Provide customer/project follow-up activities to determine success or failure of programs/referrals.
• 22. Coordinate transfer of paperwork and data to person(s) requesting by dates requested or pre-established timeline.
• 23. Organize and Coordinate volunteers as needed.
• 24. Report facility problems to leader, supervisor, or Program Director.
• 25. Transmit work plans, schedules, event planners, and activity logs as instructed or requested.
• 26. Perform other duties and tasks as assigned or needed.

Additional Responsibilities

• 1. Ensure confidentiality of customers, agency, and co-workers.
• 2. Establish and maintain good working relations with other service providers, including co-workers and community.
• 3. Become familiar with MOCA’s Personnel Policy manual and follow policies outlined therein.
• 4. Adhere to MOCA policies and procedures, and Community Services policies and procedures.
• 5. Represent MOCA, its policies and point of view while interacting with other agencies and individuals.
• 6. Attend all staff meetings and required trainings.

Qualifications

• 1. Three-year experience similar to duties required of this position.
• 2. Knowledge of the local social service system.
• 3. Impeccable customer service skills.
• 4. Possess excellent communication skills (writing, spelling, listening, and speaking).
• 5. Ability to communicate and work with a variety of people from diverse backgrounds.
• 6. Working knowledge of Community Action and its programs.
• 7. Cooperate as a team member.
• 8. Ability to work without close supervision.
• 9. Utilize time management techniques.
• 10. Proficiency in word processing, spreadsheet, database, and presentation software.
• 11. Demonstrate knowledge and good judgment in matters of policy and procedure.

Requirements

• 1. High School Diploma or equivalency, and/or 2. One year related experience in social service setting or two years of college. 3. Ability to communicate effectively in both written and oral form. 4. Possess basic math skills. 5. Demonstrate dependable transportation, current insurance, and valid driver’s license. 6. Able to travel out of area on occasion for trainin ; trips of two to five days.

Requirements

• 1. High School Diploma or equivalency, and/or 2. One year related experience in social service setting or two years of college. 3. Ability to communicate effectively in both written and oral form. 4. Possess basic math skills. 5. Demonstrate dependable transportation, current insurance, and valid driver’s license. 6. Able to travel out of area on occasion for training; trips of two to five days.