Community Services Officer

TOWN OF FIRESTONE in; Firestone (CO); On-site; USD 46,000 - 62,000; Full time

Job summary

The Town of Firestone is seeking a Community Services Officer (Project Management) to enforce municipal codes, inspect properties, and coordinate community programs. The role also handles animal control, licensing, and public outreach.

Ideal candidates bring strong knowledge of code enforcement, experience in public-facing roles, and the ability to manage multiple projects while maintaining records and reporting. The position offers a comprehensive benefit package.

Qualifications

• Requires high school diploma; may consider combination of education and experience.
• Two years of public contact work in community services, code enforcement, inspection, animal control, or customer service.
• Combination of education and experience may be considered.

Responsibilities

• Enforce municipal codes and ordinances; document violations and issue notices.
• Conduct field inspections and assess property conditions for violations.
• Advise owners on abatement methods and prepare violation notices and summons.
• Maintain records of complaints, inspections, violations, and citations; prepare reports.
• Collaborate with Town Departments to ensure code compliance.
• Participate in community programs, events, and educational outreach.

Skills

Code enforcement

Public interaction

De-escalation

Interviews

Documentation

Vehicle operation

Education

High school diploma

Tools

Word processing

Database management

Spreadsheets

Dispatch software

Job description

Community Services Officer (Project Management)

Hiring Range: $33.36 - $41.15 hourly

Salary Range: $33.36 - $45.04 hourly

Summary

The Community Services Officer is responsible for enforcing the Town of Firestone Municipal Code, conducting inspections, confirming compliance with Town code regulation and ordinance, and responding to animal control issues. The incumbent serves as a liaison to neighborhood groups and citizens, coordinating community police programs, participating in special events, community activities, providing education and resource information relative to environmental and nuisance control; housing repair and property maintenance; animal control and wildlife issues.

Essential Duties and Responsibilities

The below list is intended to illustrate the responsibilities of the position and is not all-encompassing. The Town may change these duties at any time.

Conducts field inspections, including visual observations of property conditions, violations related to vehicle and right of ways; investigates and documents various code and ordinance violations and complaintsAdvises property owners on methods of abatement; prepares and issues courtesy notices, notices of violations, and summons to property owners identifying the need to comply with Town code and ordinancesMaintains accurate and complete records of complaints, inspections, violations and citations; prepares periodic written reports detailing code enforcement activity and resultsWorks collaboratively with other Town Departments/Divisions ensuring code compliancePresents educational programs to internal and external groups on various community issues, including, but not limited to environment and nuisance control, zoning and property codes, animal licenses, animal control activities, and wildlife issuesResponds to animal control issues, such as animals at large, removal and disposal of dead animals, investigation of animal abuse and neglect, enforcement of licensing and welfareAssists with and promotes the Towns animal licensing programPerforms vehicle inspections for VIN verificationsAssists with community policing programs, special events and community activities, i.e. Friends of Firestone program, Day of Service, Home Repair program and Santa Cops, etc.Assists with traffic control, accident investigation matters and other police functions when requested by a police officerPossesses the knowledge of names and locations of community streets, hospitals, public buildings, and commercial businessesMaintains assigned vehicle for cleanliness, both inside and outside, and makes sure the unit is properly serviced and maintainedSupports and provides backup for Police staff as assignedParticipates in ongoing training for personal and professional developmentMay be assigned to work on special projects

Knowledge, Skills and Abilities

• Knowledge of and ability to apply and communicate municipal code regulations, evaluate property conditions to determine if violations exist and propose recommendations
• Ability to work independently and exercise good judgment and decision-making
• Skilled with handling confrontation and providing negative information to residents or business owners in a positive manner, and de-escalating situations with tact and diplomacy
• Ability to communicate clearly and effectively and establish positive, constructive work relationships with Town personnel and members of the public during face-to-face, telephone, and written contact,including while responding to inquiries, citing violations and resolving case violations
• Skilled using oral language, social perceptiveness, and reasoning skills simultaneously to conduct effective interviews
• Reads, analyzes, and interprets general business periodicals, professional journals, technical procedures, or governmental regulations
• Excellent organizational skills for management of cases and maintenance of documentation, photos and reports
• Ability to handle wild and domestic animals and use various types of animal capture and control equipment
• Ability to operate a motor vehicle and comply with the Town and State driving and safety regulations; must possess a good driving record and maintain a valid Colorado driver license
• Knowledge of the practice, principle and procedure relative to accurate record keeping, written business correspondence, technical report preparation and presentation
• Ability to use a standard computer and software, including word processing, database management, spreadsheet applications, computer-aided dispatch, and report management system software
• Skilled with community policing techniques and programs

Education and Experience

• High school diploma or equivalent is required
• Minimum of two years of experience involving high-level public contact working within the areas of community services, code enforcement, inspection, investigation, animal control, or customer service
• A combination of education and experience may be considered

Licenses/Certifications

• Must possess and maintain a valid Colorado Driver license and a safe driving record for continued employment
• Must obtain and maintain a CPR certification, Pepper Spray certification, Taser certification and a Defensive Tactics certification
• Must possess, or be able to attain within one year of hire, basic certification as a code enforcement officer issued by the Colorado Association of Code Enforcement Officers (CACEO)
• Must possess, or be able to attain within one year of hire, an Animal Welfare Association of Colorado or National Association of Animal Control Officers certification

Physical Activities

The work environment characteristics and physical demands described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Work is regularly performed outdoors and occasionally indoors, with frequent exposure to extreme temperatures and all weather conditions. Work is performed year-round with regular exposure to any of the following: loud noise, heavy traffic, and some hazardous situations. The noise level in the work environment is usually moderate with times of increased noise.

Body Movement: The employee is regularly required to sit, use hands to finger, handle, or feel. The employee is frequently required to reach with hands and arms, or operate objects, stand, walk, stoop, or kneel. Occasionally, the employee may be required to crouch, crawl, climb, and balance.The employee must occasionally carry, pull, push, or lift up to 50 pounds.Frequently will be required to drive a motor vehicle.

The employee must be physically able to operate various computers and office equipment successfully to fulfill the essential functions of this position.

Vision: Employees must be able to consistently see with near and far acuity, depth perception, color vision, and field vision.

Hearing: Employees must have the ability to hear, understand, and distinguish speech and/or other sounds (e.g., machinery, telephones, doorbell, alarms), communicate clearly and effectively; understand and be understood;be able to consistently engage in ordinary conversations.

At the Town of Firestone, we recognize the contributions each employee makes to assist us in achieving Town-wide goals. Because of this, we are committed to providing our employees with a total compensation package comprised of benefits, financial security, and work/life balance. Our benefit package includes:

Medical You may choose from (3) Medical Plans under Cignas Open Access Plans (OAP) which includes (2) High Deductible Health Plans (HDHP) and (1) Preferred Provider Organization (PPO) planDental - Employees are eligible for 100% premium -employer-paid dental coverage through Delta DentalVision - Employees are eligible for 100% premium -employer-paid vision coverage through VSP

Employer-paid supplemental benefits include:

• Group Life and AD&DD Insurance
• Short-Term & Long-Term Disability
• Employee Assistance Plan
• Paid Time Off
• Extended Paid Leave (EPL) accrued up to a maximum of 240 hours
• Fourteen (14) Paid Holidays
• Sixteen (16) hours of Paid Volunteer Leave
• HSA Contribution to Choice Plan HDHP
• Employee Education Assistance/Reimbursement up to $2,000 annually
• Membership to Carbon Valley Recreation Center
• Training and development for Certification and Licensure programs
• National and/or Statewide Association Affiliation fees
• Professional Retirement Assessment Assistance
• Flu-Shingles-Covid Vaccination Clinics

You are also able to elect supplemental benefits at the employee's cost, which include:

• Accident/Critical Illness and Hospital Indemnity Coverages (employee elected/paid)
• Voluntary Life and AD&DD Coverage for Employee/Spouse and Dependents (employee elected/paid)
• Cyber Security Coverage through Norton LifeLock (employee elected/paid)
• SPOT Pet Insurance (employee elected/paid)
• Verizon discount program

In compliance with 41 CFR 60-2 The Town of Firestone provides equal employment opportunities to all employees and applicants for employment without regard to race, color, creed, ancestry, national origin, citizenship, sex or gender (including pregnancy, childbirth, and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, religion, age, disability, genetic information, military service, or any other characteristic protected by applicable federal, state, or local laws and Town ordinances. Equal employment opportunity applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, and training.

The Town of Firestone expressly prohibits any form of unlawful harassment or discrimination. Any person with questions or concerns about the Towns practices relative to equal employment opportunities is encouraged to bring these matters to the attention of the Human Resources department.

The Town of Firestones Affirmative Action Plan manages and ensures that equal employment opportunities are available to all applicants and employees.