Community Services Navigator

Goodwill of Southwestern Pennsylvania; Pittsburgh (Allegheny County); On-site; USD 25,000 - 26,000; Full time

Job summary

Goodwill of Southwestern Pennsylvania is seeking a Service Consultant to connect clients with Goodwill programs and community resources. You will welcome clients, conduct intake assessments, and document goals and plans to support access to services across our workforce development sites in the region.

This full-time role requires a driving license, background checks, and the ability to travel within the Goodwill SWPA territories. Regular hours and a Monday–Friday schedule are expected.

Qualifications

• Highschool Diploma or Equivalent with 4+ years of relevant experience or
• Associates Degree with 2+ years of relevant experience or
• Bachelor’s Degree in related fields.

Responsibilities

• Consult with agency human service team members to assist with service inquiries and knowledge of available services.
• Conduct intake assessments with clients to document goals and plans and monitor progress.
• Develop and oversee comprehensive service plans addressing client needs and referrals to internal or external services.
• Maintain knowledge of local services and providers to identify opportunities for clients’ needs.
• Follow regulatory guidelines and collect data to evaluate programming.

Education

Highschool Diploma or Equivalent AND 4+ years of relevant experience

Associates Degree in Human Services, Social Work, Psychology, Rehabilitation Sciences or other related field AND 2+ years of relevant experience

Bachelors Degree Human Services, Social Work, Psychology, Rehabilitation Sciences or other related field

Job description

Goodwill of Southwestern Pennsylvania is seeking a Service Consultant to connect clients with Goodwill programs and community resources. You will welcome clients, conduct intake assessments, and document goals and plans to support access to services across our workforce development sites in the region.

This full-time role requires a driving license, background checks, and the ability to travel within the Goodwill SWPA territories. Regular hours and a Monday–Friday schedule are expected.