Community Services Coordinator

Menno Haven; Chambersburg (Franklin County); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health, Dental & Vision plans

Group Life Insurance

Employee Assistance Program

Loyalty Bonuses

Generous PTO

403(b) Retirement Plan

Referral Bonus

Job summary

Menno Haven is seeking a Community Services Coordinator for our Independent Living communities in Chambersburg, PA. This full-time, non-exempt role serves as the primary information and support resource for residents, visitors, and staff, coordinating front desk operations and administrative tasks.

You will partner with multiple departments to ensure a welcoming experience, engage with prospective residents, and support special projects and events that enhance a resident-centered environment.

Qualifications

• High school diploma or GED required.
• 2+ years administrative experience required.
• Experience in senior living, healthcare, hospitality, or customer-facing environments preferred.
• Strong computer proficiency including Microsoft Office Suite and CRM.
• Ability to handle confidential information and exercise sound judgment.
• Willingness to work across multiple Independent Living communities.

Responsibilities

• Serve as primary information and support resource for residents, visitors, and team members.
• Deliver front desk operations and administrative support for daily functions.
• Coordinate communications, records, and resident requests.
• Collaborate with departments to ensure welcoming experience for residents and families.
• Support special projects and community events.

Skills

Customer service

Communication

Organization

Interpersonal skills

Teamwork

Confidentiality

Learning new systems

Education

High School Diploma or GED

Associate's Degree or equivalent combination of education and relevant administrative experience

Tools

Microsoft Office Suite

CRM

HRIS systems

Adobe

DocuSign

Office equipment

Job description

BV Ind Living Apartments
1500 Northfield Drive
Chambersburg, PA 17201, USA

Description

Full-time / Non-exempt / Pay based on experience

Reporting to the Director of Independent Living, the Community Services Coordinator serves as the primary information and support resource for residents, visitors, and team members across Menno Haven's Independent Living communities.

What you'll do:

• Deliver exceptional customer service as the first point of contact for the Independent Living community, creating a welcoming and engaging experience for residents, visitors, families, vendors, and team members.
• Coordinate front desk operations and administrative activities that support the daily functions of the community, including managing communications, maintaining records, coordinating resident requests, and supporting general office operations
• Partner with departments across Menno Haven to ensure effective communication, coordination, and a welcoming experience for residents, visitors, families, and team members.
• Foster meaningful connections with prospective residents and families by sharing community information and partnering with the Sales team to deliver an exceptional first impression.
• Participate in special projects, community events, and continuous improvement efforts that contribute to a welcoming, resident-centered environment.

Qualifications & Skills:

• High School Diploma or GED, required.
• Associate's Degree or equivalent combination of education and relevant administrative experience, preferred.
• 2+ years of recent experience in an administrative, receptionist, or office support role, required.
• Experience in senior living, healthcare, hospitality, or customer-facing environments, preferred.
• Strong computer proficiency including Microsoft Office Suite, CRM, and other electronic record systems, required.
• Excellent customer service, communication, organization, and interpersonal skills, required.
• Willingness to work across multiple Independent Living communities to provide operational coverage, required.
• Ability to handle confidential information and exercise sound judgment, required.Strong computer proficiency including Microsoft Office Suite, HRIS systems, Adobe, Docusign and office equipment, required.
• Ability to learn new systems, processes, and workflows, required.
• Collaborative team player with a positive and professional demeanor, required.

Benefits (dependent upon eligibility):

• Excellent Health, Dental and Vision plans
• Group Life Insurance
• Employee Assistant Program
• Loyalty Bonuses
• Generous PTO
• 403(b) Retirement Plan
• Referral Bonus

Shift:

• Monday - Friday 8:00 am-4:30 pm
• Full-time, Non-exempt
• Occasional evenings and weekends as needed

Menno Haven is an Equal Opportunity Employer. Menno Haven provides equal employment opportunities to all team members and applicants and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, disability status, pregnancy, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.