Community Services Asst

Associa; Austin (TX); On-site; USD 30,000 - 40,000; Part time

Job summary

Associa is seeking a Part-Time Community Services Assistant at the MorningStar HOA Onsite Office to deliver outstanding customer service experience. The candidate will greet residents, manage inquiries, and maintain a welcoming office environment.

The role requires at least 1 year of relevant experience and strong communication skills. This position offers flexible scheduling to meet community needs and the chance to be involved in community events.

Qualifications

• Minimum 1 year of customer service, receptionist, administrative, or office experience.
• Strong verbal and written communication skills with clarity and professionalism.
• Dependable, punctual, and able to maintain strict confidentiality.

Responsibilities

• Greet residents, guests, and vendors in a friendly manner.
• Answer phone calls and resolve inquiries accurately.
• Assist with planning and setup for community events.

Skills

Customer service

Communication skills

Organization

Multitasking

Bilingual (English/Spanish)

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Community management software (TownSq)

Job description

Job Description

Position Summary

The Part‑Time Community Services Assistant serves as the welcoming face of the MorningStar HOA onsite office. This position is central to delivering an exceptional resident experience — from the first phone call to the last interaction at the front desk. The ideal candidate is warm, polished, organized, and genuinely enjoys making people feel heard and helped.

Location: MorningStar HOA Onsite Office, Georgetown, TX

Position Type: Part‑Time — schedule based on office needs

Department: Community Operations / Resident Services

Compensation: Competitive; commensurate with experience

Reports To: Community Manager / Assistant Community Manager

Essential Duties & Responsibilities

Resident & Customer Service

• Greet residents, guests, and vendors in a friendly and professional manner; serve as the primary face of the onsite office.
• Answer incoming phone calls promptly and direct or resolve resident inquiries with accuracy and courtesy.
• Provide information regarding community amenities, policies, procedures, events, and HOA governance documents.
• Assist residents with navigating community platforms including TownSq and amenity access requests.
• De‑escalate resident concerns professionally and, when warranted, escalated to management with accurate notes.
• Respond to general office e‑mail correspondence as directed by management.

Administrative & Office Operations

• Maintain a clean, organized, and welcoming office environment at all times.
• Perform filing, data entry, document preparation, copying, scanning, and record‑keeping duties.
• Distribute community information, forms, violation notices, and correspondence as directed.
• Coordinate with visiting vendors and contractors — log arrivals, verify authorization, and notify appropriate staff.
• Assist with mail sorting, package logging, and outgoing correspondence.
• Monitor and restock office supplies; notify management of replenishment needs.
• Maintain confidentiality of resident records, financial data, and sensitive HOA matters.

Community Events & Communications Support

• Assist with planning logistics, setup, teardown, and staffing support for community events.
• Help prepare event materials including flyers, sign‑in sheets, name tags, and supply lists.
• Assist with posting community communications to social media, digital platforms, and community boards as directed.
• Provide on‑site presence and resident interaction support during community events when requested.

Technology & Systems

• Operate and learn community management software (TownSq or equivalent HOA platform).
• Utilize Microsoft Office Suite (Word, Excel, Outlook) for daily administrative tasks.
• Assist with basic digital communications including e‑mail, calendar management, and document sharing.
• Learn and use any new systems introduced by management (access control, call box systems, etc.).

Qualifications

Minimum Requirements

• High school diploma or equivalent required.
• Minimum 1 year of customer service, receptionist, administrative, or office experience.

Preferred

• Strong verbal and written communication skills — clarity, grammar, and professionalism.
• Basic computer proficiency including Microsoft Office and e‑mail.
• Dependable, punctual, and able to maintain strict confidentiality.
• Ability to multitask calmly and stay organized in a busy, resident‑facing environment.

Preferred / Differentiating Qualifications

• Prior experience in an HOA, property management, municipal office, or community services role.
• Familiarity with HOA management platforms (TownSq or similar).
• Experience handling multi‑line phone systems or high‑volume front desk environments.
• Bilingual (English/Spanish) a plus.
• Experience with event coordination or community outreach.

Who You Are

• Genuinely friendly and approachable — residents feel welcome the moment they walk in.
• A natural problem‑solver who takes ownership and follows through without being asked twice.
• Professional and composed under pressure, with the emotional intelligence to navigate difficult resident interactions.
• Detail‑oriented and organized — you notice what needs doing and take initiative.
• Comfortable interacting with residents of all ages and backgrounds.
• A team player who lifts the people around you.
• Pride in your environment — you keep the office looking sharp because it reflects the community.

Work Schedule & Physical Requirements

This is a part‑time position. Typical schedule to be determined based on office needs. Flexibility may be required occasionally for community events, special projects, or coverage support. Physical requirements include the ability to sit, stand, and move throughout the workday; lift up to 20 lbs occasionally; and operate standard office equipment.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.