Community Services Assistant - Bilingual & Non-Bilingual Roles

County of Riverside; Riverside (CA); On-site; USD 42,000 - 54,000; Full time

Job summary

County of Riverside seeks Community Services Assistants to join the Department of Public Social Services. This role will support outreach, referrals to county services, and act as a liaison between staff and the community in Riverside County.

Responsibilities include providing information, coordinating services, tracking data, and assisting with family visitations and transportation as needed. Position may be filled for multiple assignments through June 30, 2027.

Responsibilities

• Provide basic information and educational materials of departmental and program services; help the community, clients and/or the public understand policies and procedures.
• Establish effective lines of communication between the department, community, clients, and/or the public; provide feedback, both verbally and in writing, to appropriate professional staff members regarding the community, clients, and/or the public response to program services.
• Conduct formal and informal meetings to provide information to individuals regarding problems they are experiencing; interview clients and/or the public to gather basic information; assist the public in completing necessary forms and paperwork.
• Track and log appropriate information (e.g., individuals contacted, services provided, participant information, verification of eligibility, and/or resources utilized).
• Supervise the behavior and conduct of minors in various situations.
• Monitor and report to professional staff on client and/or the public progress and adherence to rules of established agreements, responses and interactions during approved family visitations.
• Identify and report problem situations to professional staff; log appropriate information and progress reports.
• Schedule appointments for services and refer clients and/or the public to other agencies when appropriate.
• Coordinate and/or provide necessary transportation to clients and/or the public; assist professional staff by making home visits.
• Perform computer inquiries, records and/or background checks on clients and/or the public.
• Initiate and compose routine correspondence; compile a variety of narrative and statistical reports; locate, receive, obtain, and/or file court dockets; prepare list of dockets not received.
• Review register of action; track cases on a monthly basis to remind professional staff of cases needing progress reports; maintain and update files.
• Assist in coordinating community events including scheduling, outreach and logistics; maintain and update records related to participation, outcome and public feedback.
• Provide support and educate participants regarding Department outreach services, education events and/or programs.

Education

9 semester or 12 quarter units from an accredited college or university, preferably with coursework in behavioral or social sciences

Job description

County of Riverside seeks Community Services Assistants to join the Department of Public Social Services. This role will support outreach, referrals to county services, and act as a liaison between staff and the community in Riverside County.

Responsibilities include providing information, coordinating services, tracking data, and assisting with family visitations and transportation as needed. Position may be filled for multiple assignments through June 30, 2027.