Community Service Supervisor

Allen County Government; Fort Wayne (IN); On-site; USD 42,000 - 56,000; Full time

Job summary

Allen County Government in Fort Wayne, Indiana, seeks a Community Service Supervisor to oversee the Community Service Work Crew and ensure contracted tasks are completed accurately and safely.

You will supervise participants, manage attendance, arrange transportation, and maintain vehicles and equipment while adhering to department policies and safety standards. Ongoing training in EBP, CIT, and MI is expected.

Qualifications

• High School Diploma or GED and more than one year of experience in a fast-paced, high-stress environment.
• Knowledge of legal terminology and the criminal justice system as it relates to Allen County Community Corrections.
• Strong written and verbal communications skills.
• Ability to supervise high-risk misdemeanor and/or felony offenders.
• Defensive tactics and related trainings as assigned, within required timeframes.

Responsibilities

• Directly supervise over 13 participants in a Community Service Work Crew and ensure contract work is completed.
• Assign tasks and hours based on individual performance.
• Transport participants and equipment to sites and maintain contact with the Communications Division.
• Maintain attendance records and hours worked; prepare incident or observation reports as needed.
• De-escalate sensitive situations and ensure safety for participants and staff.
• Maintain cleanliness and maintenance of vehicles and equipment; oversee ACCC facilities.

Skills

Written communication

Verbal communication

Legal terminology

Supervision

CIT Certification

MI (Motivational Interviewing)

CPR

Defensive tactics

Education

High School Diploma or GED

Job description

Community Corrections - Department, 201 West Superior Street, Fort Wayne, Indiana, United States of America

Job Description

Posted Wednesday, July 29, 2026 at 4:0 AM | Expires Saturday, August 22, 2026 at 3:59 AM

Department: Community Corrections FLSA Status: Non-Exempt

Classification/Level: C3 Date: 02/2023

Under the direction of the Community Projects Coordinator, the Community Service Supervisor is responsible for the supervision of thirteen or more Community Service Work Crew Program participants at any given time ordered to perform community service by providing transportation, monitoring and verification, ensuring contracted work is completed accurately and efficiently. This position is also responsible for ensuring the proper maintenance of all vehicles and equipment used to transport participants to contracted work. This position is covered as defined by The Board of Commissioners of the County of Allen Employee Handbook.

ESSENTIAL FUNCTIONS

• Directly supervises high-risk misdemeanor and/or felony offenders assigned to perform community service, ensuring contract work is completed.
• Assigns specific tasks and hours worked to program participants based on individual performance.
• May periodically secure and/or physically restrain violent/uncontrollable participants as situations demand
• Maintains accurate record of each program participant’s attendance and hours worked.
• Transports program participants and equipment to and from assigned work sites, maintaining frequent contact with the Communications Division informing them of location, time of arrival and time of departure from each work site.
• Ability to deal swiftly, rationally, and decisively with potentially violent individuals in precarious situations
• Monitors and observes safety standards to protect program participants and reports any conduct violations of Allen County Community Corrections (ACCC) rules and regulations to appropriate staff.
• Prepares detailed written reports for any incident, altercation or observation of obstacles that may affect the daily operation of the community service program.
• Uses effective communication techniques and training to de-escalate any sensitive situation involving program participants that may occur in transit or at the work site.
• Provides assistance and demonstrates tasks needing performed to program participants and answers questions, address concerns and monitors performance throughout the project.
• Maintains the cleanliness of vehicles and equipment in use, schedules vehicle services and repairs any equipment, as needed.
• Maintains ACCC building and grounds to ensure all areas are clean and professional in appearance.
• Conducts and facilitates the Community Service Work Crew Program orientation in absence of the Community Projects Coordinator.
• Assists with the delivery and mail system for ACCC in absence of the Community Projects Coordinator.
• Performs all other duties as assigned, including overtime as required.
• Ability to use all assigned uniforms and/or equipment as assigned
• Uses principles of evidence-based practices as a guide in interactions with program participants and in the development of department programs.
• Must model Pro-Social behavior at times and in all places.

REQUIREMENTS

• High School Diploma or GED and more than one year of experience working in a fast-paced, high stress environment.
• Knowledge of legal terminology and the criminal justice system and how it relates with Allen County Community Corrections
• Strong written and verbal communications skills
• Ability to write detailed reports and have great attention to detail.
• Ability to supervise high-risk misdemeanor and/or felony offenders.
• Ability to be successfully certified in the use of the following equipment within 3 months of employment including the Taser, Handcuff, Firearms, and Pepper Spray as assigned
• Must attend and successfully complete all required agency training courses, including defensive tactics and other physically demanding hands-on trainings as assigned
• Working knowledge of defensive tactics
• The agency subscribes to the National Institute of Corrections’ Eight Principles of Effective Intervention (EBP), must be able to complete required Correctional EBP training programs and demonstrate competencies that focus on empirical recidivism risk reduction strategies.
• Ability to obtain Crisis Intervention Training (CIT) Certification as assigned
• Ability to be certified in Motivational Interviewing (MI) within twelve months.
• Ability to obtained required training certificates within 3 months of employment, including First

Responder/CPR, Response to Resistance, Verbal De-Escalation, and Disease Control as assigned

• Valid Driver’s License to operate County vehicle.
• Knowledge of evidence-based principles and practices.

DIFFICULTY OF WORK

The Community Service Supervisor performs work that is relatively standard when assigning program participant tasks and supervising the Community Service Program Work Crew. Understanding of program rules and procedures is required to safely de-escalate sensitive situations between program participants.

RESPONSIBILITY

The Community Service Supervisor makes choices and takes action when providing assistance to program participants on assigned tasks. Work is reviewed upon completion and errors are revealed through adverse effects in subsequent operations.

PERSONAL WORK RELATIONSHIPS

The Community Service Supervisor maintains frequent communication with other County employees, program participants, government agencies and community organizations when overseeing the Community Service Program Work Crew.

WORKING CONDITIONS

The Community Service Supervisor works in a standard office environment with the ability to move around freely including frequent time spent standing, walking, lifting up to sixty pounds, bending, pushing/pulling loads, reaching over head and kneeling. Some crawling, typing, and proofreading exist and frequent attention to detail, monitoring equipment and detailed inspection is required. Frequent exposure to dangerous equipment, chemicals and noise and very frequent exposure to extreme temperatures exists. Daily contact with program participants who have been convicted of various misdemeanor and felony offenses and may be dangerous, violent and/or abusive.

SUPERVISION

The Community Service Supervisor is responsible for the supervising the Community Service Work Crew Program which consists of up to fifteen participants.

LICENSING

Valid Driver’s License to operate a county vehicle

IMMEDIATE SUPERVISOR

Community Projects Coordinator

HOURS

Hours and Days vary: Tuesday - Friday 8:00 am - 4:00 pm, Saturday 7:45 am - 3:45 pm typical; 37.5 hours/week as assigned, overtime as required,

We are an Equal Opportunity Employer (EEO). Accordingly, all qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, age, disability or medical condition, national origin, and veteran status, and all other categories protected by federal, state, and local anti-discrimination laws. Reasonable accommodations for persons with a known disabling condition will be considered in accordance with State and Federal Law.

Community Corrections - Department, 201 West Superior Street, Fort Wayne, Indiana, United States of America