Community Service Supervisor

Allen County War Memorial Coliseum; Fort Wayne (IN); On-site; USD 42,000 - 56,000; Full time

Job summary

Allen County Community Corrections in Fort Wayne, IN seeks a Community Service Supervisor to supervise 13+ participants in the Community Service Work Crew Program, coordinate transportation, monitor hours, and ensure contracted work is completed safely and efficiently.

This role requires a High School Diploma or GED, knowledge of criminal justice, strong written and verbal communication, ability to de-escalate, and willingness to obtain certifications (CIT, MI, First Responder/CPR, etc.) within

Qualifications

• High School Diploma or GED and more than one year of experience in a fast-paced, high-stress environment.
• Knowledge of legal terminology and the criminal justice system and how it relates with Allen County Community Corrections.
• Strong written and verbal communications skills.
• Ability to write detailed reports and have great attention to detail.
• Ability to supervise high-risk misdemeanor and/or felony offenders.
• Ability to be certified in the use of Taser, Handcuff, Firearms, and Pepper Spray within 3 months of employment.
• Must attend and successfully complete all required agency training courses, including defensive tactics and other physically demanding hands-on trainings as assigned.
• Working knowledge of defensive tactics.
• Agency subscribes to the NIC Eight Principles of Effective Intervention (EBP); complete required Correctional EBP training programs and demonstrate competencies.
• Ability to obtain Crisis Intervention Training (CIT) Certification as assigned.
• Ability to be certified in Motivational Interviewing (MI) within twelve months.
• Ability to obtain required training certificates within 3 months of employment, including First Responder/CPR, Response to Resistance, Verbal De-Escalation, and Disease Control as assigned.
• Valid Driver’s License to operate county vehicle.
• Knowledge of evidence-based principles and practices.

Responsibilities

• Supervise high-risk misdemeanor and/or felony offenders assigned to perform community service and ensure contract work is completed.
• Assign tasks and hours worked to participants based on performance.
• Transport participants and equipment to work sites and maintain contact with the Communications Division.
• Document attendance and hours worked with accurate reporting.
• De-escalate sensitive situations and use training to protect participants and staff.
• Prepare detailed written reports for incidents or obstacles affecting daily operations.
• Maintain vehicle and equipment cleanliness and schedule service/repairs as needed.
• Oversee orientation and assist with agency operations in the Coordinator’s absence.

Skills

Written and verbal communications

Report writing

Supervising offenders

Defensive tactics knowledge

CIT Certification

MI Certification

EBP training

First Responder/CPR training

Verbal De-Escalation

Response to Resistance

Disease Control training

Valid Driver's License

Education

High School Diploma or GED

Tools

Taser

Handcuffs

Firearms

Pepper Spray

Job description

Department: Community Corrections FLSA Status: Non-Exempt Classification/Level: C3 Date: 02/2023

Under the direction of the Community Projects Coordinator, the Community Service Supervisor is responsible for the supervision of thirteen or more Community Service Work Crew Program participants at any given time ordered to perform community service by providing transportation, monitoring and verification, ensuring contracted work is completed accurately and efficiently. This position is also responsible for ensuring the proper maintenance of all vehicles and equipment used to transport participants to contracted work. This position is covered as defined by The Board of Commissioners of the County of Allen Employee Handbook.

Essential Functions

• Directly supervises high-risk misdemeanor and/or felony offenders assigned to perform community service, ensuring contract work is completed.
• Assigns specific tasks and hours worked to program participants based on individual performance.
• May periodically secure and/or physically restrain violent/uncontrollable participants as situations demand
• Maintains accurate record of each program participant’s attendance and hours worked.
• Transports program participants and equipment to and from assigned work sites, maintaining frequent contact with the Communications Division informing them of location, time of arrival and time of departure from each work site.
• Ability to deal swiftly, rationally, and decisively with potentially violent individuals in precarious situations
• Monitors and observes safety standards to protect program participants and reports any conduct violations of Allen County Community Corrections (ACCC) rules and regulations to appropriate staff.
• Prepares detailed written reports for any incident, altercation or observation of obstacles that may affect the daily operation of the community service program.
• Uses effective communication techniques and training to de-escalate any sensitive situation involving program participants that may occur in transit or at the work site.
• Provides assistance and demonstrates tasks needing performed to program participants and answers questions, address concerns and monitors performance throughout the project.
• Maintains the cleanliness of vehicles and equipment in use, schedules vehicle services and repairs any equipment, as needed.
• Maintains ACCC building and grounds to ensure all areas are clean and professional in appearance.
• Conducts and facilitates the Community Service Work Crew Program orientation in absence of the Community Projects Coordinator.
• Assists with the delivery and mail system for ACCC in absence of the Community Projects Coordinator.
• Performs all other duties as assigned, including overtime as required.
• Ability to use all assigned uniforms and/or equipment as assigned
• Uses principles of evidence-based practices as a guide in interactions with program participants and in the development of department programs.
• Must model Pro-Social behavior at times and in all places.

Requirements

• High School Diploma or GED and more than one year of experience working in a fast-paced, high stress environment.
• Knowledge of legal terminology and the criminal justice system and how it relates with Allen County Community Corrections
• Strong written and verbal communications skills
• Ability to write detailed reports and have great attention to detail.
• Ability to supervise high-risk misdemeanor and/or felony offenders.
• Ability to be successfully certified in the use of the following equipment within 3 months of employment including the Taser, Handcuff, Firearms, and Pepper Spray as assigned
• Must attend and successfully complete all required agency training courses, including defensive tactics and other physically demanding hands-on trainings as assigned
• Working knowledge of defensive tactics
• The agency subscribes to the National Institute of Corrections’ Eight Principles of Effective Intervention (EBP), must be able to complete required Correctional EBP training programs and demonstrate competencies that focus on empirical recidivism risk reduction strategies.
• Ability to obtain Crisis Intervention Training (CIT) Certification as assigned
• Ability to be certified in Motivational Interviewing (MI) within twelve months.
• Ability to obtained required training certificates within 3 months of employment, including First Responder/CPR, Response to Resistance, Verbal De-Escalation, and Disease Control as assigned.
• Valid Driver’s License to operate County vehicle.
• Knowledge of evidence-based principles and practices.

Difficulty Of Work

The Community Service Supervisor performs work that is relatively standard when assigning program participant tasks and supervising the Community Service Program Work Crew. Understanding of program rules and procedures is required to safely de-escalate sensitive situations between program participants.

Responsibility

The Community Service Supervisor makes choices and takes action when providing assistance to program participants on assigned tasks. Work is reviewed upon completion and errors are revealed through adverse effects in subsequent operations.

Personal Work Relationships

The Community Service Supervisor maintains frequent communication with other County employees, program participants, government agencies and community organizations when overseeing the Community Service Program Work Crew.

Working Conditions

The Community Service Supervisor works in a standard office environment with the ability to move around freely including frequent time spent standing, walking, lifting up to sixty pounds, bending, pushing/pulling loads, reaching over head and kneeling. Some crawling, typing, and proofreading exist and frequent attention to detail, monitoring equipment and detailed inspection is required. Frequent exposure to dangerous equipment, chemicals and noise and very frequent exposure to extreme temperatures exists. Daily contact with program participants who have been convicted of various misdemeanor and felony offenses and may be dangerous, violent and/or abusive.

Supervision

The Community Service Supervisor is responsible for the supervising the Community Service Work Crew Program which consists of up to fifteen participants.

Licensing

Valid Driver’s License to operate a county vehicle

Immediate Supervisor

Community Projects Coordinator

Hours

Hours and Days vary: Tuesday - Friday 8:00 am - 4:00 pm, Saturday 7:45 am - 3:45 pm typical; 37.5 hours/week as assigned, overtime as required.

We are an Equal Opportunity Employer (EEO). Accordingly, all qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, age, disability or medical condition, national origin, and veteran status, and all other categories protected by federal, state, and local anti-discrimination laws. Reasonable accommodations for persons with a known disabling condition will be considered in accordance with State and Federal Law.