Community Service Officer II

City of Colorado Springs; Colorado Springs (CO); On-site; USD 52,000 - 68,000; Full time

Job summary

The City of Colorado Springs is hiring Community Service Officers (CSO II) for the Patrol Division or the Colorado Springs Airport. CSOs operate in uniform, respond to crimes, traffic incidents, and assist at the front desk as needed.

Duties include interviewing victims, collecting evidence, filing reports, and providing field training to recruits. Positions require HS diploma or GED, three years of related experience, a valid Colorado driver’s license, and eligibility for notary, NCIC/CCIC

Qualifications

• Equivalent to completion of the twelfth grade (high school diploma or GED).
• Three years full time, professional experience in a related field.
• Possess, or obtain upon hire, a valid, non-probationary Colorado driver’s license not subject to restrictions related to alcohol and/or drug related violations or pending charges.
• Candidate must be able to obtain a Colorado notary upon hire.
• Candidate must be able to obtain NCIC/CCIC certification upon hire.

Responsibilities

• Complete property crime reports and interview victims.
• Collect and process evidence.
• Complete fraud reports.
• Complete missing person/runaway reports.
• Respond and assist with traffic hazards.
• Communicate via radio.
• Operate a vehicle safely in non-emergency situations.
• Testify in court as necessary.
• Administer first aid as necessary.
• Respond to active traffic accident calls for service and perform traffic control duties.
• Respond to parking violations and abandoned vehicles.
• Provide front desk coverage at divisions when necessary.
• Assist with CSO training including planning, instruction and graduation, as well as identify issues for in-service training.
• Provide field training for community service officers by mentoring and providing guidance.
• Maintain proficiency with basic municipal code and state statutes.

Job description

This posting will be used to fill positions in Patrol as well as the Colorado Springs Airport.

The Community Service Officer positions (CSO) are assigned to either a Patrol Division substation or the Colorado Springs Airport. CSOs operate in the field wearing a CSO uniform and driving a marked white and green “Community Service” cruiser. CSOs spend a large portion of their day in their vehicle and get in and out of the vehicle often. CSOs are dispatched to cold property crimes where the suspect is unknown. When conducting the investigation, CSOs interview victims and witnesses, process the crime scene, collect evidence, and complete thoroughly written police reports. This position also responds to traffic accidents to assist police officers and detectives by handing out and explaining driver statement forms, taking photos, conducting traffic control (this may include standing in the roadway to direct traffic, and it may be necessary to quickly move out of the way of an oncoming vehicle), and clearing the scene by requesting tow services for disabled vehicles. CSOs respond to traffic hazards and often need to clear the roadway of stalled vehicles, debris, or downed animals. This may involve quickly and safely darting out into the roadway and active traffic to retrieve and remove hazardous items to prevent further safety issues. This position responds to parking violations and may write parking citations for violations of City parking codes. As needed CSOs will cover the front desk of a police substation by providing customer service and assistance to citizens and officers. Once enough experience is gained, this position helps in classroom and field training of new CSO recruits. CSOs must be proficient with computers. Once hired, CSOs must maintain a working knowledge of Colorado Revised Statutes and Police Department policies and procedures.

This position provides 365 days coverage. You must be able to work your assigned shift (day shift or swing shift) on weekdays or weeknights, weekends, and holidays. Schedules are typically 4 – 10 hour shifts. You must be able to work overtime as operationally necessary.

This position is subject to budget required furloughs to be implemented in the 2026 calendar year, and any furloughs subsequently approved.

We're an accredited pay equity employer!

Your starting pay will be within the posted hiring range based on your years of experience and education. As an employee with the City of Colorado Springs, thereisRoom to Grow!See the full potential of growth for this position here: 2026 Salary Schedule

As a CSO II in the Patrol Division, you will:

• Complete property crime reports and interview victims
• Collect and process evidence
• Complete fraud reports
• Complete missing person/runaway reports
• Respond and assist with traffic hazards
• Communicate via radio
• Operate a vehicle safely in non-emergency situations
• Testify in court as necessary
• Administer first aid as necessary
• Respond to active traffic accident calls for service and perform traffic control duties
• Respond to parking violations and abandoned vehicles
• Provide front desk coverage at divisions when necessary
• Assist with CSO training including planning, instruction and graduation, as well as identify issues for in-service training
• Provide field training for community service officers by mentoring and providing guidance
• Maintain proficiency with basic municipal code and state statutes

As a CSO II at the Colorado Springs Airport, you will:

• Complete property crime reports and interview victims
• Collect and process evidence
• Complete fraud reports
• Complete missing person/runaway reports
• Respond and assist with traffic hazards
• Communicate via radio
• Operate a vehicle safely in non-emergency situations
• Testify in court as necessary
• Administer first aid as necessary
• Respond to active traffic accident calls for service and perform traffic control duties on airport property.
• Respond to parking violations and abandoned vehicles
• Complete merchandise, vehicle and badge inspections at the airport
• Patrol the parking lots on airport property in the airport provided CSO vehicle.
• Keep the traffic on the upper and lower curbs flowing.
• Assist passengers and airport tenants with inquiries.
• Provide a visible presence on airport property.
• Respond to medical calls for service at the airport for crowd management
• Maintain proficiency with basic municipal code and state statutes

Knowledge, Skills and Abilities:

• Knowledge of computer systems, as well as modern technology and the ability to learn and use agency specific computer software programs
• Ability to work assigned shift work
• Ability to respond to low priority calls
• Ability to collect, process and place evidence
• Ability to communicate verbally and in writing including writing reports and summaries
• Ability to operate a vehicle safely and enter and exit a patrol vehicle in a quick and safe manner.
• Ability to move in and out of traffic in a quick and safe manner.
• Ability to work independently and problem solve
• Ability to testify in court, as necessary
• Ability to handle stressful contacts and negative interactions with diplomacy
• Ability to learn and apply pertinent state statutes, municipal ordinances, and department procedures

Requirements:

• Equivalent to completion of the twelfth grade (high school diploma or GED)
• Three years full time, professional experience in a related field.
• Possess, or obtain upon hire, a valid, non-probationary Colorado driver’s license not subject to restrictions related to alcohol and/or drug related violations or pending charges
• Candidate must be able to obtain a Colorado notary upon hire
• Candidate must be able to obtain NCIC/CCIC certification upon hire

One year of relevant work experience may be substituted for one year of required education (OR) one year of academic coursework directly related to this position beyond the minimum requirement may be substituted for one year of required professional experience.

• College level coursework in the criminal justice field or a related field
• Law enforcement experience

Please contact CSPD Human Resources at [e-mail] for any questions about this position.

Pre-employment Requirements:

The job offer will be contingent upon successful completion of an extensive background investigation, to include a polygraph examination, extensive background check, fingerprinting, criminal history check, and other pre-employment assessments. The background investigation process commonly takes 6-8 weeks to complete.

Applicants that have used marijuana or CBD products within 3 months from the date of their application submission will not be eligible for hire. More information about the Colorado Springs Police Department’s Marijuana Use Policy can be found here.

Physical Demands:

Exerting 20-50 lbs. occasionally; 10-25 lbs. frequently; or up to 10 lbs. constantly.

Environmental Conditions:

This position involves physically demanding work to include sitting, standing, and walking for extended periods of time; stooping, bending, twisting and turning, pushing and pulling, kneeling, crouching, and crawling; occasional climbing or balancing; and working outdoors in sometimes adverse weather and heavy traffic conditions.