Community Service Officer II

Willits, City of CA; Willits (CA); On-site; USD 52,000 - 76,000; Full time

Job summary

The Willits Police Department seeks a Community Services Officer II to support law enforcement services, with backup for Administrative Services tasks. The role requires flexibility for day, swing, night shifts, weekends, and holidays.

As a journey level, non-sworn position, the CSO II will handle reports, evidence management, parking programs, subpoenas, and citizen communications while working under the Police Sergeant and Chief's confidential duties.

Qualifications

• High School Diploma or equivalent; POST/STC 832 PC course.
• Minimum six months as CSO I; or one year in public contact work, preferably in law enforcement.

Responsibilities

• Greets callers and visitors; screens inquiries; takes messages.
• Investigates and prepares reports on incidents and property.
• Transports prisoners; provides clerical support; maintains evidence.
• Maintains logs and property records; handles warrants and subpoenas.
• Performs related duties as assigned.

Skills

Excellent communication

Public interaction

General office practices

Knowledge of police procedures

Ability to work with diverse groups

Learn and follow laws and procedures

Education

High School Diploma or equivalent

POST or STC 832 PC course

Tools

Computer terminals and typing

Evidence handling basics

Job description

Position Summary:

Under general supervision, a Community Services Officer II (CSO II) performs a wide variety of technical tasks to support the Willits Police Department Staff’s delivery of law enforcement services to the community. The CSO II will provide backup for essential functions of the Administrative Services Coordinator (i.e., preparation of warrant requests for Accounts Payable property and evidence processing, etc.). It is necessary that CSOs be available to work a variety of shift assignments including day, swing, and night shifts, weekends, and holidays.

Supervision Received and Exercised:

General supervision is provided by the Police Sergeant.

Class Characteristics:

This is a journey level non-sworn classification in the Police Department and is expected to work directly with the Sergeant. The incumbent is also responsible for performing a variety of highly confidential duties in support of the Chief of Police.

Typical Duties and Responsibilities:

These examples of duties are illustrative but are neither restricted to, nor all-encompassing of, the duties to be performed under this job title.

• Greets telephone callers and visitors to department; screens and handles inquiries of a general or specific nature; takes messages.
• Investigates and prepares reports on burglary, petty theft, lost and found property, missing persons, property damage, accidents, City Ordinance violations, abandoned vehicles, and other incidents.
• Transports prisoners to County Jail and other locations.
• Provides general clerical and telephone support for the Department.
• Maintains evidence and property in the Evidence Room.
• Receives and catalogs evidence and found property, maintaining records of property movement, processing, and disposition.
• Maintains logs, records, current status, and location of property in custody.
• Transports, stores, photographs, releases, or destroys property pursuant to state law and established procedures.
• Oversees and administers parking citation program.
• Researches files for case information.
• Prepares warrant requests for payment of department invoices by the Accounts Payable Department.
• Processes and serves subpoenas.
• Performs other related duties as assigned.

Desirable Skills, Knowledge and Abilities:

Knowledge of:

• Correct English usage, spelling, grammar, and punctuation.
• General office practices and procedures.
• Modern police practices and methods.
• Police Department rules, regulations, policies, and procedures.
• General functions and activities of municipal government.
• General accounting procedures.
• The organization and operations of municipal police departments.
• General office, record keeping, and filing methods and systems.
• Basic photographic methods.
• Basic computer skills.

Ability to:

• Work effectively with the public.
• Tactfully and effectively deal with various racial, ethnic, and economic groups.
• Communicate effectively both orally and in writing.
• Learn and understand laws, codes, and procedures.
• Understand and follow verbal and written instructions.
• Prepare reports in accordance with required standards.
• Maintain detailed logs and records.
• Operate teletype and computer terminals and typewriters.
• Legally possess and use firearms during course of employment.
• Work unsupervised with minimal direction.

MINIMUM QUALIFICATIONS Any combination of training and experience which would provide the required knowledge, skills and abilities is qualifying.

Experience and Education:

High School Diploma or equivalent; Completion of a POST or STC certified 832 PC course; A minimum of six (6) months experience as Willits Police Department CSO I; any combination equivalent to one (1) year experience in public contact work environment, preferably in a law enforcement agency.

General Qualifications:

• Possession of a valid California Class C driver’s license.
• Excellent physical condition: free from any disqualifying conditions cited in the document "Medical Screening Manual for California Law Enforcement", published by the Commission on Peace Officer Standards and Training.
• Achieved an acceptable rating in the City’s psychological evaluation prior to initial hiring.
• Vision: Both eyes corrected to 20/20 or 20/40 uncorrected.
• Must have shown incentive as a proactive thinker in CSO I position or equivalent position in department, with an action-orientated mindset.

Physical Working Conditions:

Frequent walking, running, crawling, twisting, grabbing, fighting, wrestling, struggling, climbing, sitting, standing, walking on uneven and/or slippery surfaces, carrying an 80 pound object or dragging a 150 pound object for 80 feet; occasional squatting for hiding, kneeling, laying in a prone position, jumping; must be flexible, have a static-explosive-dynamic-trunk strength in order to overcome combative suspects, good coordination and equilibrium; arm and hand steadiness for shooting firearms and doing articulate evidentiary collection; good hand dexterity and coordination for computer and other related duties; good vision both far and near as well as color; good hearing; good physical conditioning for stamina, mobility and effort utilized on the job.