Community Service Officer

Pierce County; Tacoma (WA); On-site; USD 25,000 - 34,000; Full time

Job summary

Pierce County Sheriff's Office is recruiting a Community Service Officer to provide information to the public, direct problem resolution, and assist with public safety tasks at assigned precincts. The role emphasizes customer service, teamwork, and independent work in a fast-paced environment.

Successful candidates will work standard shifts at the South Hill or Parkland-Spanaway precincts, with non-remote duties, one-year probation, and a thorough background process.

Qualifications

• A high school diploma or GED is required.
• Must be at least nineteen (19) years of age.
• US citizenship, lawful permanent resident or DACA recipient, and English proficiency as required.
• Valid Washington State driver's license at time of appointment and proof of insurability.
• Ability to complete Pierce County Sheriff's Office background investigation including checks and interviews.

Responsibilities

• Direct people to the appropriate department units or services and facilities outside the office.
• Act as a liaison with residential and government entities to resolve nuisance issues.
• Carry out vehicle removal duties, issue parking citations and coordinate impound procedures.
• Drive to locations of reported abandoned vehicles and determine property type for impound.
• Write incident reports for listed crimes where no on-scene investigation is required.
• Maintain accurate daily documentation and prepare quarterly reports.
• Monitor impound vehicles and coordinate release with owners and tow companies.

Skills

Good judgement

Collaboration

Attention to detail

Multi-tasking

Customer service

Education

High school diploma or GED

Job description

Why It's a Great Department:

Pierce County Sheriff’s Office is a “full-service agency” that provides law enforcement, jail, court security, and civil processing services to all areas of unincorporated Pierce County.

The Sheriff’s Office is comprised of 638 commissioned law enforcement and corrections staff and 67 civilian personnel. Together, these dedicated employees support our 3 bureaus, including Services, Corrections, Operations. We encourage you to learn more about our office by clicking here.

Why It's a Great Opportunity:

A career with the Pierce County Sheriff’s Office is your opportunity to make a difference in people’s lives every day as each employee plays a role in supporting our mission to protect life and property, uphold rights, and work in partnership to build strong, safe communities.

This rewarding and vital position provides a broad range of services to unincorporated Pierce County. Community Service Officers provide information to the public in order to assist them in problem resolution and to direct them to the appropriate Sheriff’s Office and/or other resources, and to assist with public safety or enforcement activities such as abandoned vehicle and hulk removal.

Community Service Officers work either 5/8’s at the South Hill Precinct or 4/10’s at the Parkland-Spanaway Precinct depending on assignment. Shifts are Monday - Friday, primarily day shift with swing shifts, if necessary. This is not a remote or hybrid position as employees are expected to work at their assigned precinct.

Come join the Pierce County Sheriff's Office!

How to be Successful in the Role:

A successful candidate will join the team with the ability to exercise good judgement, collaborate, stay focused during disruptions, provide attention to detail, multi-task, and positively engage with citizens and employees in the Office, County and various other agencies. This person will provide excellent customer service to internal and external customers. Must be able to work independently and as a team member to complete assignments. A willingness to learn and a desire to help and support your co-workers in a fast-paced environment will be the key to your success.

Your Future in this Role:

You will gain a broad knowledge of the office and have access to LinkedIn Learning to further your growth.

ESSENTIAL FUNCTIONS:

• Direct people to the appropriate department units or appropriate services and facilities outside the office.
• Act as a liaison with residential and/or government entities to facilitate problem resolution of nuisance issues.
• Carry a limited commission to accomplish abandoned vehicle and hulk removal, disabled parking and other parking enforcement. Write citations for violation of local parking ordinances.
• Drive to locations of reported abandoned vehicles; determine whether the vehicles are on public property and facilitate the impound of vehicles.
• Write incident reports for various crimes as referenced in the approved list per the Letter of Understanding re: CSO Report Writing dated February 2019 and any subsequent updates. Reports are taken from citizens who walk in or call the Precinct and where no-scene evidence nor investigation are required.
• Maintain accurate documentation of phone messages left daily on the Abandoned Vehicle Hotline, requests from deputies, referrals from Pierce County Responds and various other sources. Prepare and disseminate quarterly reports.
• Monitor impound vehicles in the Precinct lot and coordinate release of vehicles with owners and tow companies.

Click on Community Service Officer for a classification/job description with a more detailed list of essential functions, competencies, physical demands and working conditions/environment.

MINIMUM REQUIREMENTS TO APPLY:

• A high school diploma or GED is required.
• Must be at least nineteen (19) years of age.
• United States citizenship, lawful permanent resident or DACA recipient, and the ability to speak, read and write the English language as required by RCW 41.14.100 is required.
• Must have a valid Washington State driver's license at time of appointment and be able to provide proof of insurability.
• Ability to successfully complete Pierce County Sheriff's Office background investigation, which will include, but is not limited to
  • Reference Checks
  • Personal Interviews
  • Oral Board Interview
  • Polygraph Examination
  • Submission of Fingerprints
  • Work History Check
  • Criminal, Driving, and Financial History Checks
  • Post-Offer behavioral assessment
  • Post-Offer Medical Examination

ASSESSMENT PROCESS FOR COMMUNITY SERVICE OFFICER:

• After the closing date, qualified applicants will receive an email with a link to an experience and training assessment.
• Individuals attaining a passing score of 70% or higher on the Community Service Officer assessment will be placed on the Civil Service register in order of final score.
• VETERAN'S PREFERENCE / SCORING CRITERIA: Veteran's Scoring Criteria will be granted in accordance with RCW 41.04. IF YOU ARE CLAIMING VETERAN'S SCORING CRITERIA, PLEASE ATTACH A COPY OF YOUR MILITARY "DD FORM 214 MEMBER- 4"* TO THE APPLICATION.

• Candidates will be referred from the register to fill vacant positions occurring within one (1) year from the date the name is placed on the register.
• All Sheriff Office employees serve a one (1) year probationary period.
• If you have a question about this opportunity, please email Civil Service at [e-mail] and specify the Job Number and Title.
• If you do not have internet access, you may visit your local public library or any WorkSource location and use their computers.
• Individuals needing accommodation in the application or need this job announcement in an alternative format may call Human Resources at [phone], at least two days prior to the need.

ATTENTION: All communication from Pierce County Civil Service is sent by email using the email address listed on your application. This may include communication that contains confidential or private information such as exam results and reasons for removal, etc. You are responsible for keeping your email address updated.

At Pierce County, diversity, equity, and inclusion means commitment, not a single step. We strive to foster an inclusive environment that supports equitable access to opportunities throughout your career. We want to recruit, develop, and maintain a talented workforce from various backgrounds, cultures, lifestyles, and perspectives, committed to our vision. Employees of the County have local, direct, and visible impact in our diverse community. Will you join us in keeping Pierce County a great place people are proud to call home?