Office Assistant 2 – Limited Duration

Pierce-County-Washington; Tacoma (WA); On-site; USD 42,000 - 54,000; Full time

Job summary

Pierce County is seeking a detail-oriented clerical professional to support the Assessor-Treasurer’s Office in person and over the phone. You will handle inquiries, intake applications for tax exemptions, and maintain records with accuracy and courtesy.

The role emphasizes customer service, data entry, and routine administrative tasks, requiring reliability, teamwork, and the ability to work independently in a busy office environment.

Qualifications

• One year of general clerical work experience.
• Excellent customer service and communication skills.
• Proficient with Microsoft Office suite (Word, Excel, Outlook).

Responsibilities

• Prepare routine correspondence from materials and recordings; proofread for grammar, spelling and punctuation.
• Organize, maintain and retrieve information from files and records.
• Maintain simple bookkeeping; process payments and record entries.
• Perform receptionist and general office duties; respond to routine inquiries by phone or in person.
• Process routine forms and applications; assist in completing forms and provide information to the public.

Skills

Customer service

Data entry

Receptionist duties

Microsoft Office

Education

High school diploma

Tools

Microsoft Office

Job description

This position will be in the office full-time.

Why It's a Great Opportunity:

As a key point of contact for our Assessor-Treasurer’s Office, you’ll help community members understand their property taxes and navigate the services we provide. Our team supports the public both in person and over the phone, offering clear information, patient guidance, and great customer service. We pride ourselves on being responsive, accurate, and transparent so taxpayers feel confident about their tax bill and their options.

In this role, you'll serve as the primary point of contact for taxpayers seeking property tax reduction, supporting the Exemption Department by intaking applications and guiding applicants through Washington State's eligibility requirements. You'll respond to taxpayer inquiries in person, online, and over the phone, addressing questions about adjustments, refunds, appraisals, and valuations.

Work you will support includes:

• Helping people find the right jurisdiction or department for property use questions
• Updating taxpayer records, such as name or address changes
• Researching and resolving returned mail
• Assisting taxpayers in applying for tax reduction programs
• Preparing and scanning mail and documents
• Providing general administrative support

Why It's a Great Department:

The Assessor-Treasurer's Office is responsible for the mass appraisal of real and personal property in Pierce County for purposes of assessing property taxes. Our mission is to fairly and efficiently value property and collect revenue to fund public services throughout Pierce County. Adding over one billion dollars of New Construction value to Pierce County tax rolls each year, we are a team dedicated to serving the citizens of Pierce County. We are widely respected for their high level of integrity, teamwork, and positive interactions with taxpayers and other governmental agencies.

To learn more about us please visit our website.

How to be Successful in the Role:

We are looking for someone who takes pride in delivering excellent customer service, follows direction well, and can work both independently and as part of a team. Reliability, strong problem-solving skills, the ability to anticipate needs, and a clear understanding that communication and customer service come first are essential. You should be detail-oriented, accurate, and computer savvy. Proficiency in multitasking and in Microsoft Office programs (Word, Excel, PowerPoint, and Outlook) is also important.

Your Future in this Role:

Throughout the onboarding process, you will meet with the Supervisor, Lead, and the team regularly to discuss expectations, set goals, identify priorities, and gain familiarity with current policies, procedures, and strategic measures. Pierce County offers professional development, robust online learning, direct feedback from your Supervisor, and other training opportunities throughout your career to ensure your success.

Core Daily Responsibilities:

• Prepare a variety of routine material and correspondence from written material and recording; proofread and ensure correct grammar, spelling, punctuation and capitalization on department correspondence.
• Organize, maintain and retrieve information and documents from files and records.
• Maintain simple bookkeeping, financial and statistical records requiring some technical accounting knowledge; receive and receipt various payments, fees and fines; makes proper distribution and record entries, or code incoming material for further processing.
• Perform receptionist and general office duties; respond to routine inquiries by telephone or person-to-person; fulfill requests for publications or office supplies.
• Receive and process routine to moderately complex forms and applications, i.e., determines regulatory or procedural compliance; computes or verifies data, fees or payments; assists in the proper completion of forms or documents; and researches governing directives to answer questions and resolve routine problems encountered. May also provide information and advice in response to questions raised by the public served.

This announcement is not intended to reflect all duties to be performed by our next team member, but shall present a descriptive list of the range of duties that may be performed. To view the complete classification, click here.

• Additional education or experience may substitute for the recruiting requirements.
• A resume is required for this position. Applications without a resume will not be considered.
• One year of general clerical work experience.

As a condition of employment, the applicant will need to authorize and complete a background check. Information received from the background check is reviewed on a case-by-case basis and will not necessarily remove an applicant from consideration.

Applicants must be legally authorized to work in the United States without the need for visa sponsorship.

Our Recruitment Practices:

This is a competitive and meritorious selection process. Pierce County applications are reviewed by human hiring staff in accordance with the qualifications listed for the position. Pierce County understands applicants may use AI tools when preparing application materials. We recognize these tools can make the process easier; however, we ask that everything you submit genuinely reflects your own experience, skills, knowledge, and writing style.

During the interview process, you may be asked to demonstrate your skills, including writing and subject knowledge, and to speak to your experience in your own voice. Applicants should be prepared to respond to interview questions without relying on AI-generated responses or reading prepared answers from a screen. Any misrepresentation may result in disqualification or separation.

Applicants whose qualifications most closely align with the County’s needs will be eligible for further consideration. Notification of application status typically occurs within two to three weeks after the closing date. Some applicants may receive short notice to participate in additional selection steps, which may include assessments, phone screens, or interviews.

Upon offer, compensation is based on a range of job-related factors, including the requirements of the role, your skills and experience, and internal pay equity.

Our Welcoming Workplace Commitment:

Pierce County is committed to fostering a Welcoming Workplace where employees are supported, respected, and able to thrive. We believe a strong public workforce is representative of the community it serves and that fair and just access to opportunity strengthens public service.

Guided by the County Executive’s Forward Together mission, Pierce County works to build communities that are safe, welcoming, and connected. This same commitment shapes how we recruit, develop, and retain our employees. County employees make a direct and visible impact in the lives of residents every day, and we invite you to join us in helping keep Pierce County a place people are proud to call home.