Community Service Officer

Clackamas County; Oregon City (OR); On-site; USD 62,000 - 79,000; Full time

Job summary

The Clackamas County Sheriff's Office is seeking a Community Service Officer (CSO) to provide public information and administrative support to uniformed personnel in the Patrol Division.

This civilian, unarmed position involves assisting the public, taking police reports, and supporting deputies with routine duties while performing data entry, report writing, and various administrative tasks in a fast-paced environment. Weekend, holiday and night shifts may be required.

Qualifications

• Two years minimum related experience.
• Customer service experience serving a diverse population.
• Experience doing data entry in computerized systems.
• Experience developing and/or writing reports with detailed information.
• Ability to adapt to changing priorities in a fast-paced environment.
• Experience handling confidential information.
• Must be able to work weekends, holidays, and be subject to call back.

Responsibilities

• Provide general, complex and technical information to the public and media; assist in preparing press releases and direct callers to appropriate offices.
• Take and file non-emergency crime reports; input data into CAD and other systems; organize and enter information; record evidence and photographs.
• Orient and assist county personnel on office operations; explain procedures and use of office equipment; assist with computer problems.
• Perform administrative support; gather, retrieve and distribute records; process subpoenas and forms; compile criminal histories and verify warrants.
• Coordinate shift coverage; contact staff for overtime; request support services from other agencies; arrange ride-alongs and manage related logistics.
• Log and manage property in the evidence room; assist with property release as needed.

Skills

Customer service

Data entry

Report writing

Multitasking

Communication

Confidentiality

Flexibility

Weekend availability

Tools

LEDS Certification

Job description

This Job Posting closes at 11:59p.m. (Pacific Time) on October 14, 2026.

Please Note: The application deadline may be extended to expand the pool of qualified candidates. Any recruitment timeline changes will be communicated to all who have initiated an application process or have submitted an application.

COMPENSATION

Annual Pay Range: $61,991.42 - $79,142.50

Hourly Pay Range: $29.803568 - $38.049280

Salary offers will be made within the posted pay range and will be based on candidate's experience (paid or unpaid) that is directly relevant to the position.

JOB DETAILS AND QUALIFICATIONS

The Clackamas County Sheriff's Office is looking for a Community Service Officer (CSO) to provide public information and administrative support to uniformed personnel in the Sheriff's Office, Patrol Division.

The CSO is an unarmed, uniformed position that supports the Sheriff’s Officeby assisting the public and providing a variety of services which includes assisting sworn deputies with some of their more routine duties. This work is done in one of several secure Sheriff’s facilities and involves significant contact with the public to supply or gather information by telephone or in person, provide law enforcement related services, take police reports, and assist law enforcement personnel in administrative functions.

The Sheriff's Office is seeking individuals who enjoy working with the public and thrive in a fast-paced work environment. Competitive candidates will have strong administrative support/office skills, outstanding communication and customer service skills, excellent multitasking abilities, proficiency with computers, and a desire to work in a law enforcement environment. Previous experience in a law enforcement agency is preferred.

This is a civilian classification that does not require full certification under the Department of Public Safety Standards and Training.

All Sheriff’s Office positions require a complete Statement of Personal History (SPH).

Only those applicants selected will need to submit the SPH. The SPH is due ten (10) calendar days AFTER you have been notified. Applicants will receive instructions from the Department of Human Resources or the Sheriff's office on how to log into the electronic SPH.

Required Minimum Qualifications/ Transferrable Skills:*

• A minimum of two (2) years of related experience that would provide the required knowledge and skills to perform the responsibilities of this position.
• Must have customer service experience, including serving a diverse population.
• Must have experience doing data entry in a computerized system.
• Must have experience developing and/or writing reports containing comprehensive and detailed information.
• Ability to work in an environment requiring flexibility due to rapidly changing priorities.
• Experience handling confidential information and materials.
• Must be able to work weekends, holidays, nights and be subject to call back as required/scheduled.

Preferred Special Qualifications/ Transferrable Skills:*

• Experience working in a law enforcement or judicial environment.
• Experience providing customer service in a noisy and busy environment where there are many distractions.
• A high level of experience explaining compliance issues, department regulations and policies to customers/citizens.
• Intermediatelevel proficiency in Microsoft Office Suite, specifically Word and Excel

Pre-Employment Requirements:

• Must pass post-offer, pre-employment drug test.
• Must pass an extensive background investigation, including national fingerprint records check.
• Driving is required for County business on a regular basis or to accomplish work. Incumbents must possess a valid driver's license, and possess and maintain an acceptable driving record throughout the course of employment.

Other Qualifications:

• Possession of a Law Enforcement Data System (LEDS) Certification is required within 3 months of employment.

*For Veterans qualified for Veteran’s Preference: If you believe you have skills that would transfer well to this position and/or special qualifications that relate to this position, please list those skills and/or qualifications in the open-ended question at the end of the application and explain how those skills and/or qualifications relate to this position.

IMPORTANT INFORMATION

Testing is a requirement for this position, testing will be done all online. Applicants will be able to take the test via our online testing platform. You will be emailed a testing link and allowed to complete the test within an allotted time frame (typically within 72 hours).

Testing includes an online OPAC data entry test. Applicants will be allotted a time frame in which to log onto the testing module and complete the test and must do so in order to move forward to a department interview.

TYPICAL TASKS

Duties may include but are not limited to the following:

1. Provides general, complex and technical information to the public, other agencies and the news media; explains law enforcement procedures and activities; assists in preparing press releases; refers callers to appropriate agency, division, or individual; provides relief switchboard coverage.

2. Takes, completes, enters and files non-emergency crime reports from victims by telephone and in person; dispatches, assigns and clears out desk calls in computer aided dispatch (CAD) system; compiles, organizes and enters information into standard computerized formats; receives and records evidence and takes photographs; identifies reports requiring follow-up by a sworn officer.

3. Orients and provides information to County law enforcement, reserve and volunteer personnel regarding office operations; explains procedures, forms, non-emergency report writing, and use of office equipment and computer hardware and software; provides assistance regarding computer system problems and questions.

4. Performs administrative support functions; researches and retrieves computerized data; collects, sorts and distributes subpoenas and teletypes; completes custody and vehicle release forms; gathers criminal histories; confirms warrants and restraining orders; updates emergency resource information.

5. Schedules and coordinates shift coverage and support services; contacts employees for overtime and other shifts; calls other agencies to request support services and research information; requests special operations services such as S.W.A.T., Hazardous Materials, Search and Rescue and detectives; assists in scheduling ride-alongs.

6. Logs evidence into the property room as needed; assists with the release of property and vehicles.

KEY COMPETENCIES

Working knowledge of: Local, state and federal laws and ordinances; law enforcement procedures and policies; functions, responsibilities and policies of the Sheriff’s Department; general office practices and procedures; basic English composition, spelling and grammar; recordkeeping and report writing techniques; LEDS and CLASS computerized data base systems; CAD system; office equipment including personal computers and software programs.

Skill to: Interpret and apply law enforcement laws, ordinances and department policies and procedures; maintain, prepare, enter and file records and reports; gather, record and compile facts and descriptive information; research, retrieve and organize data; communicate effectively, both orally and in writing; train law enforcement personnel in desk operations; decipher maps; operate computer software and other office equipment; type and operate the keyboard of specific office equipment accurately and at an acceptable rate of speed; assist individuals who may be hostile, verbally abusive and/or emotionally distressed; establish and maintain cooperative working relationships with the public, and department and other agency personnel.

WORK SCHEDULE

This position works in a County department that is open 7-days a week, 365-days a year. Shifts for this position include evenings, weekends and holidays.

Specific hours of work will be discussed with the candidate selected for the position at the time an offer of employment is extended.