Community Service Officer

CITY OF MOORHEAD; Moorhead (MN); On-site; USD 35,000 - 36,000; Full time

Job summary

The City of Moorhead is seeking a Community Service Officer to support residents and respond to a wide range of service calls in the Police Department. You will address animal, parking, traffic, and property concerns while maintaining professional communication and offering practical assistance when it matters most.

Hours are Monday–Friday, 8:00am–4:30pm with opportunities for salary raises and COLA adjustments per union contract.

Qualifications

• High school diploma or GED required.
• Strong communication and public-facing skills.
• Knowledge of Moorhead geography helpful.

Responsibilities

• Responds to calls for service and complaints including animal and traffic concerns.
• Helps manage animal pound and daily care of animals.
• Patrols the City for ordinance violations and safety.
• Prepares reports and may testify in court.
• Assists with events and traffic control.
• Performs other duties as assigned.

Skills

Customer service

Communication

Geography knowledge

Animal awareness

Education

High school diploma or GED

Job description

Community Service Officer

The City of Moorhead is currently accepting qualified applications for Community Service Officer in our Police Department. Make a meaningful difference in Moorhead every day. In this hands-on, public-facing role, you’ll support residents, respond to a wide range of service calls, help address animal, parking, traffic and property concerns, and patrol the community for ordinance violations—all while providing professional and courteous communication and practical assistance when it matters most.

HOURS

Monday-Friday, 8:00am to 4:30pm

HIRING RANGE

$25.13 to $26.13 per hour ($52,286 - $54,369 annually)

Full salary range goes to $35.40 per hour

SALARY INCREASES

Receive a salary increase on your anniversary date each year.

Additionally, receive a 6% COLA increase in January 2027 per Union contract.

RESPONSIBILITIES

• Responds to calls for service and complaints including animal complaints, animal bites, lost and found animals, wild animals, injured, disease infested or deceased animals, animal cruelty and abuse, parking and traffic complaints, impound and release of vehicles, graffiti complaints, found and/or stolen property.
• Helps manage the department’s animal pound to include daily care of animals and the facility.
• Patrols the City to observe for ordinance violations.
• Prepares reports and/or issues citations on incidents; does follow-up testifies in court if required.
• Makes deliveries to various City departments and locations.
• Assists with set up and helps with traffic control for various city events including parades, marathons and others.
• Prepares property for City public auctions.
• Assists with fleet management and coordinating vehicle maintenance.
• Performs other duties as requested.
• Attendance at off-site courses/trainings/seminars may be required.

THE IDEAL CANDIDATE

Should have experience working with the community; excellent communication skills; knowledge of Moorhead geography; experience or exposure with domestic and wild animals; and awareness of City of Moorhead Ordinances.

REQUIREMENTS

• High school diploma or GED
• Valid driver's license

KNOWLEDGE, SKILLS, and ABILITIES

To be successful the Community Service Officer requires general knowledge of city ordinances, policies, procedures, rules, regulations and state law; general knowledge of the geography of the City and location of important buildings; general knowledge of animal control manuals and procedures; skill in using unlocking tools and the operation of motor vehicles; ability to understand and carry out oral and written instructions and to prepare clear comprehensive reports; ability to analyze situations and to adopt quick, effective and reasonable courses of action with due regard to surrounding hazards and circumstances; ability to operate standard office equipment and applicable software packages including vehicle systems; ability to operate radio communication devices; ability to operate animal capture and chemical immobilization equipment; ability to operate various vehicle maintenance equipment; ability to deal courteously but firmly with the public under adverse circumstances; ability to establish and maintain effective relationship with associates and the general public.

PHYSICAL REQUIREMENTS and WORKING CONDITIONS

The Community Service Officer requires the regular exertion of up to 25 pounds of force, frequent exertion of up to 100 pounds of force and occasional exertion of over 100 pounds of force; work regularly requires walking, speaking or hearing and lifting, frequently requires standing, using hands to finger, handle or feel, climbing or balancing, pushing or pulling and repetitive motions and occasionally requires sitting, stooping, kneeling, crouching or crawling, reaching with hands and arms and tasting or smelling; work requires close vision, distance vision, ability to adjust focus, depth perception, color perception, night vision and peripheral vision; vocal communication is required for expressing or exchanging ideas by means of the spoken word and conveying detailed or important instructions to others accurately, loudly or quickly; hearing is required to perceive information at normal spoken word levels and to receive detailed information through oral communications and/or to make fine distinctions in sound; work requires visual inspection involving small defects and/or small parts, using of measuring devices, assembly or fabrication of parts within arms length, operating machines, operating motor vehicles or equipment and observing general surroundings and activities; work regularly requires exposure to outdoor weather conditions, frequently requires uncontrolled animals and occasionally requires working near moving mechanical parts, working in high, precarious places, exposure to fumes or airborne particles, exposure to toxic or caustic chemicals, exposure to extreme cold (non-weather), exposure to extreme heat (non-weather), exposure to the risk of electrical shock, wearing a self contained breathing apparatus, exposure to bloodborne pathogens and may be required to wear specialized personal protective equipment and traffic conditions; work is generally in a moderately noisy location (e.g. business office, light traffic).

PRE-SCREENING

An extensive criminal history background check, fingerprinting, motor vehicle driving record check and employment work history check are conducted.

WHY JOIN US

• Positive, friendly and team-oriented culture
• Comprehensive benefits and pay
• Flexibility to support work-life balance
• On-going training and career development
• Ability to make a difference in our community
• And, so much more

BENEFITS

The city provides a competitive benefits package, including medical, dental, life, flex spending plan, HSA, generous paid time off plans, including ESST and 11 paid holidays, MN Public Employees Retirement Association (PERA) pension, deferred compensation plan, continuing education and more. Visit our benefit page for additional information.

The City of Moorhead is an equal opportunity employer and a proud employer located in the metropolitan region of Fargo-Moorhead