Community Service Officer

City of Syracuse; City of Syracuse (NY); On-site; USD 32,000 - 40,000; Full time

Benefits offered by this job

Dental insurance

Health insurance

Paid time off

Parental leave

Vision insurance

Retirement plan

Job summary

The City of Syracuse seeks a Civil Service–level administrative aide to assist police officers with routine duties not involving arrest powers. The role spans multiple bureaus, including Uniform, Administration, Investigations and Community Services, supporting clerical tasks and public inquiries in a busy city environment.

Qualifications include high school graduation or equivalent and basic computer skills. A NYS driver license may be required.

Qualifications

• Must graduate from high school or possess an equivalent credential.
• Possession of a United States Armed Forces General Education Certificate.
• Ability to operate and understand basic computer programs.
• Ability to learn and adhere to prescribed procedures.
• Ability to establish good working relationships with the public.

Responsibilities

• Assists the police officers by performing routine duties that do not require arrest powers.
• Logs in visitors and escorts them to various divisions/offices.
• Performs clerical duties such as data entry, copying and filing.
• Answers telephone inquiries and directs callers to sworn members when needed.
• Collects and delivers mail both within and outside the department.
• May operate a motor vehicle and may complete standard reports.

Skills

Ability to operate computer programs

Procedures adherence

Public rapport

Follow written and oral instructions

Basic course in police procedures

Education

High school graduation or equivalency

GED as applicable in US Armed Forces

Job description

Job Description

The work involves assisting police officers by performing routine duties that do not require arrest powers. Incumbents in this class are trained in applicable laws, procedures and techniques to the extent required to perform limited support functions. These functions typically involve various assignments in the Uniform, Administration, Investigations and Community Services Bureaus, as needed. Assignments are received orally, in writing or by email from a Police Officer, Sergeant, Lieutenant or Captain. When employed by the City of Syracuse Police Department, assignments and supervision may be received from a civilian supervisor. Work performance is monitored by direct observation and review of reports. No supervision is exercised in this class. Does related work as required.

Typical Work Activities

Uniform Bureau

• Assists the public by answering questions and explaining departmental procedures via both face-to-face contact and by phone.
• Logs in visitors and escorts them to various divisions/offices.
• Performs routine traffic direction.
• Issues parking tickets for violations.
• Directs the removal of vehicles that are abandoned or obstructing traffic.
• Assists police officers at the scene of personal injury accidents by directing traffic and maintaining crowd control.
• Acts as a liaison between business establishments in an assigned district and the Police department.
• Collects and delivers mail both within and outside the department.
• May complete standard reports of minor property damage, minor crimes or complaints.
• May summon assistance for sick or injured persons.
• May be required to operate a motor vehicle.

Administration Bureau

• Assists the public in the Public Safety Building and City Hall by answering questions and explaining departmental procedures.
• Answers telephone inquiries from the general public and directs callers to sworn members of thedepartment as needed.
• Completes routine record checks as requested by sworn members of the department.
• Performs clerical duties, such as, but not limited to, data entry, making copies and filing.
• Logs and tags inventory and property.
• Assists with deliveries and shipments within the Public Safety Building.
• Issues departmental orders or updates via departmental email.
• May be required to operate a motor vehicle.

Investigations Bureau

• Provides information and assistance to both department members and the public by phone or in person.
• Logs in visitors and sex offenders
• Performs clerical duties, such as, but not limited to, data entry, making copies and filing

Community Services Bureau

• Provides information and assistance to the public by phone or in person.
• Logs in visitors.
• Performs clerical duties, such as, but not limited to, data entry, making copies and filing.
• Collects and delivers mail both within and outside the department.
• May be required to operate a motor vehicle.
• May fill in for a School Crossing Guard, as needed.

Knowledge, Skills, and Abilities

• Ability to operate and understand computer programs.
• Ability to learn and adhere to prescribed procedures.
• Ability to establish good working relationships and rapport with the public.
• Ability to understand and follow written and oral instructions.
• Ability to complete a basic course of instruction in applicable laws and police procedures.

Minimum Qualifications

Graduation from high school, possession of a high school equivalency diploma or possession of a United States Armed Forces General Education Certificate.

Special Necessary Requirement

Possession of a valid New York State driver's license at time of appointment.

May be required to be fingerprinted by a company licensed and authorized by NYS DCJS.

Benefits

• Dental insurance
• Health insurance
• Paid time off
• Parental leave
• Vision insurance
• Retirement plan

The Affimative Action Policy of the City of Syracuse is to provide equal employment opportunity for all individuals regardless of race, color, sex, religion, creed, age (18 and over), marital status, national origin, disability, veteran status, gender identity or gender expression, sexual or affectional preference or orientation, or any other classified group within the protected class. The City also complies with 31 CFR part 51. If you have a disability for which you wish special accommodation to be made, contact the Office of Human Resources at 315-448-8780 or [e-mail].

All offers of employment will be contingent on the successful completion of a background check and/or drug screen.