COMMUNITY SERVICE COORDINATOR

McLennan County, Texas; Waco (TX); On-site; USD 42,000 - 66,000; Full time

Job summary

McLennan County, Texas is seeking a CSR Program Coordinator to maintain case files, supervise community service restitution, and collaborate with nonprofit agencies. You will interface with CSOs, probationers, and courts to ensure program accuracy and compliance.

The role requires strong organizational skills, ability to manage multiple tasks, travel as needed, and adherence to CSCD standards. A High school diploma is required; Associate's degree preferred.

Qualifications

• Knowledge of laws related to CSR.
• Knowledge of CJAD standards for CSR programs.
• Effective interpersonal skills in dealing with offenders, public and co-workers.
• Ability to manage multiple tasks with competing priorities and deadlines.
• Willingness to travel as needed.
• Must have a valid Texas Driver's License and provide proof of insurance.

Responsibilities

• Establishes and maintains accurate CSR case files via documentation, data entry, and scanning.
• Interviews probationers/defendants on supervision to determine CSR suitability.
• Assigns CSR hours to nonprofit agencies aligned with CSCD's CSR program.
• Tracks progress and informs CSOs and participants of outcomes and compliance.
• Monitors and enters CSR participation information in the CSCD system.
• Responds to telephone inquiries from agencies, participants, CSOs, Courts and staff.
• Prepares CSR records and correspondence; submits statistical reports on CSR hours.
• Plans special projects with community nonprofits; maintains Reciprocal Agreements.

Skills

Interpersonal skills

Multitasking

Analytical thinking

Travel flexibility

Policy adherence

Conflict resolution

Team collaboration

Driver's license

Reliable vehicle

Education

High school diploma or GED

Associate's degree (preferred)

Job description

• Establishes and maintains accurate case files through significant documentation, data entry, and scanning in the CSCD's computerized offender case management system
• Interviews probationers and/or defendants on supervision who are court-ordered to perform community service restitution (CSR) with the purpose of determining the skills and abilities of the individual
• Assigns probationers and/or defendants to perform CSR hours with community non-profit agencies which corresponds with the CSCD's CSR Program
• Tracks progress and informs Community Supervision Officers (CSOs) and probationers and/or defendants of progress, noncompliance, and successfully completion of CSR Program
• Monitors, verifies and enters program participation information of probationers and/or defendants officially assigned to the CSCD's CSR Program
• Responds to telephone inquiries from agencies, probationers and/or defendants, and CSOs
• Prepares and updates all Community Service Restitution (CSR) records in the CSCD's computerized offender case management system in a timely fashion upon receipt of records from the assigned agency
• Plans and implements special projects through collaborative efforts with community nonprofit agencies
• Maintains up to date Reciprocal Agreements with non-profit agencies utilized
• Consults with CSOs to determine program participant eligibility
• Identifies, recruits, and makes regular professional presentations to nonprofit agencies within the community
• Conducts agency site visits as assigned
• Provides testimony regarding client's participation in the CSR Program when required in Court(s)
• Responds to telephone inquiries from agencies, participants, CSOs, the Courts, and other CSCD Staff
• Recommends program procedures and policies changes to CSCD administration
• Prepares correspondence for participants and CSR agency providers
• Prepares and submits statistical reports on the number of CSR hours completed and the fiscal impact the community service program provides the community
• Regular attendance and timeliness are required
• Participates in special projects and performs other related duties as assigned by assigned Staff Operations Manager, Deputy Director and/or CSCD Director
• LIMITATIONS AND DISCLAIMER: The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position.

EDUCATION:

Required:

• High school diploma and/or GED
• Associate's degree (preferred)

SKILLS ~ EXPERIENCE:

Required:

• Knowledge of laws related the application of community service restitution
• Knowledge of Community Justice Assistance Division's (CJAD) standards regarding community service restitution programs
• Effective interpersonal skills in dealing with offenders, public, and co-workers
• Demonstrated experience in managing multiple tasks with competing priorities and deadlines
• Ability to use sound analytical reasoning to solve difficult or complex problems
• Documented willingness to work and to exceed minimum expectations
• Ability and means to travel as needed
• Willingness to adhere to policies of the CSCD and support the CSCD Administration despite pressure exerted by others
• Effective conflict resolution skills
• Ability to cooperate and collaborate with others of diverse backgrounds, cultures, or interests
• Demonstrated ability to contribute to a workplace culture that is consistent with and emphasizes the CSCD's Mission, Vision, and Values
• Must have a valid Texas Driver's License
• Must provide proof of current automobile liability insurance
• Must have a working and reliable vehicle

DISCLAIMER:

McLennan County will conduct background checks on new hires that will include a criminal background check related to convictions and deferred adjudications in the past ten years and may include credit reports, motor vehicle records, employment records, and educational attainment. A conviction or deferred adjudication is not an automatic bar to employment. Each case is considered individually.

ALL Employees

• Must be committedto achieving excellence in assigned duties, always in service of the county andcommunity
• Must have ability to earn and keep the trustof fellow employees and the community atlarge
• Must be approachableand ready to help fellow employees and the generalpublic

ENVIRONMENTAL FACTORS:

The work environment characteristics described here are representative of those an employee may encounter:

• Works indoors and outdoors
• Comes in contact with criminal courts, courthouse personnel, law enforcement and community agencies
• Works with individuals who are on supervision for felony and/or misdemeanor offenses
• Requires a 40-hour week (Monday through Friday) under potentially stressful conditions (This position may be required to work a flexible schedule based on the needs of the CSCD.)

PHYSICAL DEMAND REQUIREMENTS:

• Reading procedures, policies, standards, case files, reports, etc.
• Reading, bending, sitting, standing, walking, kneeling, speaking, hearing, lifting case files, significant computer data entry, ability to manage stress in meeting deadlines and change, and other physical efforts as required. Office work requires prolonged periods of sitting and standing, moderate lifting, and walking.
• Conducts site visits at community service agencies on a regular basis

HOURS / SPECIAL CONDITIONS:

Regular schedule is 8 a.m. to 5 p.m., Monday through Friday. This position may be required to work a flexible schedule based on the needs of the facility.