Community Security & De-Escalation Specialist

Silhouette Security Group; Sonoma (CA); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Competitive salary

Health insurance

Dental insurance

Vision insurance

Paid time off

Flexible schedule

Cell phone stipend

Job summary

Silhouette Security Group, based in California, seeks a Security Agent committed to protecting people and property while delivering exceptional customer service. The role emphasizes de-escalation, reporting, and professional appearance to deter unlawful activity.

Responsibilities include monitoring premises, engaging with guests, and contributing to crisis response. A valid California BSIS Guard Card and a High School Diploma are required; driver’s license and reliable transportation preferred.

Qualifications

• Valid BSIS-issued Guard Card.
• Minimum High School Diploma or GED.
• Valid California ID/Driver's License; reliable transportation.
• Experience in military, security, or customer service preferred.
• Genuine desire to work with people experiencing homelessness, including those with mental illness or chemical dependency.
• Exceptional de-escalation, communication, and interpersonal skills.
• Ability to work effectively with individuals from various backgrounds and those experiencing mental health crises or substance use issues.
• Training in harm reduction, nonviolent communication, motivational interviewing, or similar preferred.

Responsibilities

• Safety and Prevention: Protect the company's property and personnel by maintaining a safe and secure environment. Enforce policies and directive of the site pertaining to personnel, visitors, and premises.
• Monitoring, Engagement, and Reporting: Observe alarm systems or video cameras, operate detecting/emergency equipment, investigate disturbances & signs of crime or disorder.
• Crisis Response: Lead de-escalation, support individuals in crises, and provide first aid or CPR if licensed.
• Guest Support: Engage with vulnerable individuals with empathy, respect, and dignity, and adhere to Silhouette Security Group policies.

Skills

De-escalation

Communication

Interpersonal skills

Diversity awareness

Harm reduction training

Education

High School Diploma or GED

Job description

Silhouette Security Group, based in California, seeks a Security Agent committed to protecting people and property while delivering exceptional customer service. The role emphasizes de-escalation, reporting, and professional appearance to deter unlawful activity.

Responsibilities include monitoring premises, engaging with guests, and contributing to crisis response. A valid California BSIS Guard Card and a High School Diploma are required; driver’s license and reliable transportation preferred.