Compassionate Security Specialist: Crisis & Safety

Silhouette Security Group; Napa (CA); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Salary $22-$25 per hour

Health insurance

Dental insurance

Vision insurance

Paid time off

Flexible schedule

Cell phone stipend

Referral program

Job summary

Silhouette Security Group is seeking a Security Agent in Napa, CA to protect property and people while delivering professional service. You will maintain a high-visibility presence and engage with diverse guests with respect.

The role emphasizes de-escalation, monitoring, crisis response, and assisting vulnerable individuals, including those experiencing homelessness. A valid CA guard card and HS diploma are required.

Qualifications

• BSIS-issued Guard Card required.
• High School Diploma or GED required.
• Valid California ID/Driver's License; reliable transportation.
• Experience in security or customer service preferred.
• Genuine desire to work with homeless populations.
• Exceptional de-escalation and interpersonal skills.
• Training in harm reduction or nonviolent communication preferred.

Responsibilities

• Maintain safety and prevent incidents by enforcing site policies.
• Monitor alarms/cameras, operate equipment, report disturbances.
• Lead in crisis de-escalation and assist during emergencies.
• Provide empathetic guest support to vulnerable individuals.

Skills

De-escalation

Interpersonal skills

Communication

Diversity engagement

Customer service

Education

BSIS Guard Card

High School Diploma or GED

Job description

Silhouette Security Group is seeking a Security Agent in Napa, CA to protect property and people while delivering professional service. You will maintain a high-visibility presence and engage with diverse guests with respect.

The role emphasizes de-escalation, monitoring, crisis response, and assisting vulnerable individuals, including those experiencing homelessness. A valid CA guard card and HS diploma are required.