Community Safety Surveillance Dispatcher

City of Minneapolis; Minneapolis (MN); On-site; USD 36,000 - 56,000; Full time

Job summary

The City of Minneapolis is seeking a temporary Surveillance Monitor role to oversee CCTV operations and coordinate Community Safety Ambassadors. The position includes handling public inquiries and maintaining security data.

This United States city emphasizes equal opportunity employment. The role is indoor, office-based and may transition to a permanent position in the future.

Qualifications

• Strong written and verbal communication required.
• Ability to follow instructions accurately.
• Interact courteously with the public and stakeholders, even in high-pressure situations.
• Familiarity with standard office methods, procedures, and equipment.
• Proficient in using computers and relevant software systems.
• Knowledge of trespass ordinances and applicable laws.
• Understanding of CCTV/monitoring systems and related procedures.

Responsibilities

• Monitor CCTV and centralized camera systems to detect suspicious activity.
• Dispatch Community Safety Ambassadors to incidents per procedures.
• Serve as point of contact for public, businesses, residents and staff via phone/radio.
• Relay information between ambassadors, internal departments and external stakeholders.
• Operate two-way radios, pagers and base stations.
• Enter and maintain security data in computer systems and archives.
• Monitor inventory of supplies and notify for repairs or replenishment.
• Perform general office tasks and administrative support.

Skills

Strong communication

Follow instructions

Public interaction

Office procedures

Computers & software

Trespass laws

Monitoring systems

Education

High school diploma or equivalent

One year related work experience

Job description

Position Description

This position exists to monitor surveillance cameras for suspicious or unusual activity and to dispatch Community Safety Ambassadors as needed. The role also involves receiving and responding to community calls related to low-level safety concerns.

This position is temporary for 2026 and could become a permanent position in 2027.

The City of Minneapolis does not sponsor applicants for work visas.

Job Duties and Responsibilities

1. Monitor work zones using CCTV and centralized camera systems to detect suspicious or unusual activity.

2. Dispatch uniformed Community Safety Ambassadors to respond to incidents or assist as needed, following established procedures.

3. Serve as a point of contact for the public, business owners, residents, and City staff via phone and radio communication.

4. Relay information between Community Safety Ambassadors, internal departments, and external stakeholders.

5. Operate two-way radios, pagers, and radio base stations to support communication and coordination.

6. Enter, retrieve, and maintain security-related data using computer systems.

7. Maintain electronic records and archives of relevant information.

8. Monitor inventory of supplies and equipment, and notify supervisory staff when repair or replenishment is needed.

9. Perform general office tasks and administrative support as assigned.

WORKING CONDITIONS: Regular indoor office environment.

Required Qualifications

MINIMUM EDUCATION: A High school diploma, GED or equivalent.

MINIMUM EXPERIENCE: One year of related work experience.

EQUIVALENCY: An equivalent combination of education and highly related experience in a similar environment may be considered.

LICENSES/CERTIFICATIONS: None.

The selection process will consist of one or more of the following steps: a rating of relevant education and experience and/or an oral examination (100%). It is important that your application show all the relevant education and experience you possess. This information will be used to determine which candidates will proceed in the selection process. A submitted application is also used to verify the answers to any supplemental questions. Only those candidates who attain a passing score (70%) on each step in the selection process will be placed on the eligible list. The City of Minneapolis Human Resources Department reserves the right to limit the number in any phase of the selection process.

The City has determined that a criminal background check and/or qualifications check may be necessary for certain positions with this job title. Applicants may be required to sign an informed consent form allowing the City to obtain their criminal history and/or verify their qualifications in connection with the position sought. Applicants who do not sign the informed consent form will not be further considered for the position.

This position is represented by a collective bargaining agreement between the City of Minneapolis and the American Federation of State, County, and Municipal Employees (AFSCME) General Unit.

The names of applicants who meet minimum qualification and who pass the screening process shall be placed on the eligible list for employment consideration. This list will be certified to the hiring manager who may use the list to fill a vacancy of the same job title. This eligible list will expire two months after it has been established.

The hiring authority reserves the right to determine the maximum number of candidates to interview from the established eligible list. If the hiring authority decides to interview other than by exam score order, they may select additional people to interview based on a candidate's education or experience related to the field, work history, or skills uniquely related to the operational needs of the position.

Knowledge, Skills and Abilities

1. Strong written and verbal communication skills.

2. Ability to accurately follow instructions.

3. Skilled in interacting with the public and stakeholders courteously and tactfully, even in high-pressure situations.

4. Familiarity with standard office methods, procedures, and equipment.

5. Proficient in using computers and relevant software systems.

6. Knowledge of trespass ordinances and applicable laws.

7. Understanding of monitoring systems, including recording, playback, and related procedures.

As the largest and most vibrant city in the state, Minneapolis depends on purposeful, dedicated and innovative employees. Minneapolis has a large variety of careers for people of all experiences and backgrounds who come together for a singular purpose-serving the residents, businesses and visitors of Minneapolis.

The City of Minneapolis is proud to be an Equal Employment Opportunity employer.