PSECC Operator

University of Minnesota; Saint Paul (MN); On-site; USD 3,192,000 - 4,225,000; Full time

Benefits offered by this job

Paid holidays

Generous time off

Tuition assistance program

Health benefits

Wellbeing program

Retirement plans

PSLF opportunity

Employee assistance program

Job summary

The University of Minnesota, Twin Cities, is seeking a Public Safety Emergency Communications Center Operator to monitor surveillance, respond to calls for service, and dispatch personnel across five campuses. The role includes rotating shifts, holidays, and weekends in a high-stress environment with opportunities to train and lead on occasion.

These positions require a high school diploma or GED, plus at least one year of related experience. Background checks and CJIS clearance are required.

Qualifications

• Graduation from high school or GED equivalent
• One year experience conducting security dispatching, video monitoring, electronic surveillance, alarm management and response, emergency communications, access administration, or a related activity.
• Equivalent combinations of related college or vocational coursework may substitute for work experience.
• All employment offers are conditioned upon the applicant passing a background check. Employees in this classification must be able to pass clearance to access Criminal Justice Information Systems (CJIS)

Responsibilities

• Monitoring Surveillance: active monitoring of video surveillance and random patrols across campuses.
• Dispatching: answer calls, assign personnel, maintain statuses, and log updates in CAD.
• Hardware/system operation: operate CCTV, intercoms, and emergency alerting systems.
• After-hours responses: handle after-hours card access calls and provide information to callers.

Skills

Security dispatching

Video monitoring

Electronic surveillance

Alarm management

Emergency communications

Access administration

Education

High school diploma or GED

Tools

Stentofon intercom

CCTV systems

Emergency alerting systems

Campus radios

Job description

Job Details

Job ID: 375265

Location: Twin Cities

Job Family: LR-Technical

Full/Part Time: Full-Time

Regular/Temporary: Regular

Job Code: 4930

Employee Class: AFSCME Unit 7 - Technical

About the Job

Bargaining unit consideration begins on Tuesday, August 4, 2026 and ends on Tuesday, August 11, 2026.

Public Safety Emergency Communications Center (PSECC) Operators are responsible for monitoring video surveillance, card access, alarm and Emergency communication systems. They also answer calls for service and dispatches and/or notifies appropriate personnel and conducts hardware inspections, facility security surveys and lighting inspections. This position is non-supervisory but may assign, direct, train or review the work of other staff.

Shift and hours of work:

Multiple shifts (day, mids, and nights) that will include holidays, evenings, and weekends. Weekend and overtime work mandated as needed

Work Environment

This position is a 24/7/365 function. The employee will be required to work on multiple shifts (day, mids, and nights) that will include holidays, evenings, and weekends. Shifts are assigned via a seniority based shift bid process, as a result incumbent must be able to work in any shift assigned with a 2 week shift change notification. The position makes critical decisions independently and carries out duties in a high stress environment. Occasional travel to work sites on-campus and other locations around the state required.

Job Duties/Responsibilities

Monitoring Surveillance - 50%

• Performs active monitoring of video surveillance equipment for the University of Minnesota system.
• Conducts random electronic virtual patrols of five campuses to detect suspicious activity, and reports observed activity to appropriate public safety resources.
• Performs requested reviews of recorded video from surveillance equipment for the University of Minnesota system. Coordinates with internal and external partners, along with appropriate public safety entities by retrieving and reviewing recorded video to locate evidence for use in criminal prosecutions for incidents occurring on or near any of the five campuses and/or outreach facilities.
• Performs central station monitoring of campus card-access system alarms. Locates resources within the system to determine the source of the alarm. Makes notifications to appropriate personnel, and assists with scheduling adjustment or troubleshooting, as necessary. Reports, documents, and manages responses to alarm failures.
• Performs central station monitoring of campus, building, and research alarms, performing callbacks and after-hours emergency contact notifications using telephone or other communications equipment. Monitors critical infrastructure alarms, including BSL labs, irradiators, steam tunnels, electricity-generating plants, etc. and makes emergency notifications, as necessary.
• Performs central station monitoring of GPS-based items designed to reduce theft and increase incidence of criminal apprehension. Follows items on a map-based program, reporting updated locations to responding law enforcement personnel.
• Prepares and maintains department records, including logging various requests, incidents, and actions taken. Complete complaint/call log. Performs data entry.
• Receives and acts on requests for building and infrastructure support services, and creates service requests in Computerized Maintenance Management System (CMMS).

Monitor Radio Traffic and Dispatch Resources - 20%

• Answers and responds to calls for service, including:
  • Lockouts and other access-related issues
  • Video requests
  • Security escorts
  • Elevator entrapments
• Performs all aspects of Security Monitor Program dispatching function. Receives calls for security escorts via telephone or electronic means, accurately and efficiently assigns appropriate personnel to calls for service, maintains unit statuses, dispatches via radio, and enters status updates into Computer Aided Dispatch.
• Operates and monitors a wide range of moderately complex computer driven equipment, such as internal emergency-reporting intercom systems (Stentofon), CCTV systems, and emergency alerting/notification systems, in addition to telephone, radios, recorders, and word processors.

Hardware Inspection - 5%

• Drives or walks to conduct security hardware inspections; tests equipment installations and prepares facility security surveys.

After Hours and Security Operations - 20%

• Receives and coordinates after-hours card access key system emergency calls.
• Answers questions and provides a wide array of information to callers.
• May train, orient, and review the work of other employees.
• Must be able to respond dynamically to developing situations.

Other duties as assigned - 5%

Qualifications

Required

• Graduation from high school or GED equivalent
• One year experience conducting security dispatching, video monitoring, electronic surveillance, alarm management and response, emergency communications, access administration, or a related activity.
• Equivalent combinations of related college or vocational coursework may substitute for work experience.
• All employment offers are conditioned upon the applicant passing a background check. Employees in this classification must be able to pass clearance to access Criminal Justice Information Systems (CJIS)

Pay and Benefits

Pay Range: $23.17 - $30.67 per hour; depending on education/qualifications/experience

Time Appointment: 100% Appointment, 12 month

Position Type: Non-Faculty Labor Represented Staff (Unit 7 AFSCME Technical)

Please visit the Office of Human Resources website for more information regarding benefit eligibility.

The University offers a comprehensive benefits package that includes:

• Competitive wages, paid holidays, and generous time off
• Continuous learning opportunities through professional training and degree-seeking programs supported by the Regents Tuition Benefit Program
• Low-cost medical, dental, and pharmacy plans
• Healthcare and dependent care flexible spending accounts
• University HSA contributions
• Disability and employer-paid life insurance
• Employee wellbeing program
• Excellent retirement plans with employer contribution
• Public Service Loan Forgiveness (PSLF) opportunity
• Financial counseling services
• Employee Assistance Program with eight sessions of counseling at no cost

While our salary ranges provide a framework, it is important to note that most of the time, the initial pay may not reach the maximum of the range. This approach ensures that compensation reflects the value and unique contributions of each candidate while maintaining equity within our organization. As part of our commitment to fair and equitable compensation, please be aware that the salary offered to incoming candidates will be based on their individual credentials and experience.

Diversity

The University recognizes and values the importance of diversity and inclusion in enriching the employment experience of its employees and in supporting the academic mission. The University is committed to attracting and retaining employees with varying identities and backgrounds.

The University of Minnesota provides equal access to and opportunity in its programs, facilities, and employment without regard to race, color, creed, religion, national origin, gender, age, marital status, disability, public assistance status, veteran status, sexual orientation, gender identity, or gender expression. To learn more about diversity at the U: http://diversity.umn.edu

Employment Requirements

Any offer of employment is contingent upon the successful completion of a background check. Our presumption is that prospective employees are eligible to work here. Criminal convictions do not automatically disqualify finalists from employment.

About University of Minnesota

The University of Minnesota, Twin Cities (UMTC)

The University of Minnesota, Twin Cities (UMTC), is among the largest public research universities in the country, offering undergraduate, graduate, and professional students a multitude of opportunities for study and research. Located at the heart of one of the nation's most vibrant, diverse metropolitan communities, students on the campuses in Minneapolis and St. Paul benefit from extensive partnerships with world-renowned health centers, international corporations, government agencies, and arts, nonprofit, and public service organizations.

At the University of Minnesota, we are proud to be recognized by Forbes as a Best Employer for Company Culture (2026), Best Employer for Women (2023), and Best Employer by State (2022-2026). In 2026, we also received Culture Excellence & Industry Awards recognition for employee appreciation and work-life flexibility.