Community Resource Specialist

ADP, Inc.; Central Point (OR); On-site; USD 2,755,000 - 3,857,000; Full time

Job summary

La Clinica in Medford, OR, is seeking a Community Resource Specialist to connect patients with social determinants of health resources. The role emphasizes patient advocacy, navigation of community services, and coordination of care through the CareSTEP program.

Training and certification as a Community Health Worker are required within six months of employment. Responsibilities include documenting in EPIC, engaging with patients at community events, and updating resource information for the

Qualifications

• High school diploma or GED required.
• Completes Community Health Worker certification within 6 months of employment.
• Strong interpersonal communication and problem-solving skills.
• Able to promote reconciliation and positive outcomes in challenging interactions.

Responsibilities

• Screen and assess SDOH needs and link patients to community resources.
• Help patients navigate access to resources and services as needed.
• Document care in EPIC and follow APCM workflow to meet engagement standards.
• Support CareSTEP initiatives: online portal engagement, accessing resources, transportation, coordinating care.
• Advocate for patients and teach self-advocacy strategies.
• Staff community events to share La Clinica services information.
• Occasionally meet patients in the community to support accessing resources.
• Update resource information with Community Resource Team Lead.

Skills

Communication

Interpersonal skills

Problem solving

Empathy

Education

GED

Associates degree

Tools

EPIC

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Community Resource Specialist

Birch Grove Health Center, Medford, OR, US

Full-Time | Hourly

Are you interested in serving people through exceptional, affordable, and compassionate care and inspiring all those you touch to lead full and healthy lives?

At La Clinica, we love our patients and enthusiastically treat them with the same care, respect, and dignity that we would our friends, family, and neighbors because that's who they are. If this appeals to you, La Clinica might be the right place for you to build your career. We’re looking for the right team members to treat our patients with this level of care.

We invest in our employees' lives through competitive pay, comprehensive benefits packages, easy access to wellness, personal and professional development workshops, and a focus on healthy work-life harmony. Check out our careers page to learn more about why our employees love working at La Clinica.

The Community Resource Specialist focuses on connecting the social determinant of health (SDOH) needs of the patient with available community resources.

Responsibilities include the following:

• Screens/assesses for social determinants of health (SDOH) needs and connects patients to resources within the community.
• Provides relevant community and/or health care resources, assisting patients in navigation of accessing those resources when indicated.
• Ensures the documentation of patient care in EPIC and is responsible for following workflows that result in capturing activities to meet patient engagement standards as outlined in the APCM program.
• - CareSTEP : Online Portal Engagement
• - CareSTEP : Accessing Community Resource / Service
• - CareSTEP : Transportation Assistance
• - CareSTEP : Coordinating Care
• Advocates for patients and teaches strategies for self-advocacy.
• Table at community events to provide information about La Clinica services.
• May, on occasion, meet a patient in the community to support accessing a needed resource or service when the patient needs additional assistance to be successful.
• Provides updated information to the Community Resource Team Lead to ensure the maintenance of up-to-date resource information.

Education and/or Experience:

Required:

• High school diploma or general education degree (GED)
• Achieves Community Health Worker certification requirements within 6 months of employment and maintains certification while employed.
• Excellent interpersonal communication and problem-solving skills
• Skills to intervene and promote reconciliation, compromise and positive outcomes in difficult interactions

Preferred:

• Associates degree in related field
• Basic knowledge of adult learning models
• Skilled at using electronic health records as applicable to area of work (EPIC)

Benefits Include the Potential for the Following:

• Medical, Dental, and Vision Insurance
• Voluntary Accident, Short Term Disability, and Critical Illness Insurance
• 403(b) Retirement Savings Plan with Available Company Match
• Organization Paid Standard Life Insurance
• Flexible Spending Accounts (FSA) and Health Savings Account (HSA)
• Wellness Programs Such As Cooking, Zumba, Yoga, and Gardening
• Personal and Professional Development Seminars

Equity Statement:

At La Clinica, we commit to engage everyone in a welcoming, respectful, and loving way and to maintain the dignity and value of all people above everything else. These standards align with our organization’s vision of absolute excellence, open-hearted community, and well-being for all.

Applications will be reviewed by the appropriate Department for interview; those selected must be able to provide proof of legal right to work in this country. La Clinica is a drug free work environment. Equal Opportunity Employer. La Clinica complies with the Americans with Disabilities Act. If you consider yourself disabled and desire assistance in the application process, please contact the Human Resources Department.