Patient Service Representative-Mobile Team

La Clinica Health; Medford (OR); On-site; USD 24,796 - 38,572; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

403(b) retirement plan

Life insurance

FSA/HSA

Wellness programs

Job summary

La Clinica Health is seeking a Patient Service Representative for the Mobile Team in Medford, OR. This full-time, hourly role involves greeting patients, collecting information, and guiding them through the care experience at our mobile health center.

Ideal candidates are bilingual in English and Spanish, organized, and energetic, with experience in high-volume patient contact and proficiency in EPIC. We offer a supportive workplace and opportunities for growth.

Qualifications

• Bilingual in English and Spanish required.
• High school diploma or GED required.
• Six months in a medical/dental office or one year in high-volume public contact setting.

Responsibilities

• Check-in patients for scheduled appointments and coordinate with clinic staff for non-scheduled care.
• Collect, verify and enter confidential patient information for charting and reporting.
• Handle cash transactions and prepare daily deposits.
• Assist with forms, documentation, and front desk communications.
• Support the Mobile Health Center and participate in outreach to keep patients connected to services.

Skills

Bilingual English/Spanish

Interpersonal communication

Education

High school diploma or GED

Tools

EPIC

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Patient Service Representative-Mobile Team

Medford, OR, US

5 days ago Requisition ID: 2086

Full Time | Hourly Tuesday-Saturday

Build your career at La Clinica, where our inclusive culture and encouraging teams support you to be your best.

Patient service representativesare champions for our patients.Theywelcome patients asguests to our office.They alsocollect information to guide their compassionate care experience. These employeesconnectthe patienttoour providers,medical assistants, and other team members. Theidealcandidate loves interacting with patients and co-workers. Theyareorganizedand energetic. Theyhaveexcellent communication skills andareexcitedabout serving their community. If this is you, join us in delivering La Clinica’s mission. Weserve the people who need us most through exceptional, affordable, and compassionate care, inspiring all those we touch to lead full and healthy lives.

Many La Clinica employees started their careers as patient service representatives with no healthcare experience. La Clinica leaders value each team member. They support healthy working relationships. Leaders deal with problems in a positive and honest way. To encourage your growth, we offer a medical assistant apprenticeship program, a dental assistant program, comprehensive benefits packages, easy access to wellness, personal and professional development workshops, and a focus on healthy work-life balance.

This Patient Service Representative will support our Mobile Health Center, which focuses on serving our most vulnerable community members and reaching those who are unable to gain access to our health centers. This is a unique opportunity that will make a great impact to our community.

Responsibilities include:

• Provide paperwork and information, including verbal instructions on how to complete forms, to patients
• Accurately collect confidential, sensitive patient information used for federal grantreporting
• Enter data from completed paperwork into a computer database for charting and reporting
• Accurately assign payor source to each qualifying patient visit
• Assess all incoming patients toward determining eligibility for healthcare grants and services
• Check-in patients for scheduled appointments
• Coordinate with clinic staff to determine availability for non-scheduled care and make sure patients are seen in a timely manner
• Perform cash handling responsibilities including preparing receipts and collecting money for services, and preparing daily deposit
• Order and maintain inventory of forms and supplies
• Create and update forms, type and prepare correspondence, and maintain front office desk manual
• Follow workflows to capture activities to meet patient engagement standards as outlined in the APCM program
• Conduct outreach efforts to make sure patients stay connected to OHP (Oregon Health Plan) and La Clinica services
• Join a team of drivers that drive the mobile health clinic and van
• Complete mobile maintenance weekly
• Other duties as assigned

Education and/or experience:

• Bilingual/bi-literate skills in English and Spanish required
• Minimum: Highschooldiploma or GED
• Six months of work in a medical/dental office setting or one-year experience in high volume direct public contact setting
• Excellent interpersonal communication and problem-solving skills
• Skills to intervene and promote reconciliation, compromise, and positive out comes in difficult interactions
• Skilled at using electronic health records as applicable to area of work (EPIC)
• Drivers License, insurance and clean driving record.

Preferred:

• Basic knowledge of adult learning models
• Experience driving large vehicles.
• RV maintenance understanding or experience

Benefits Include the potential for the following:

• Medical, dental, and vision insurance
• Voluntary accident, short term disability, and critical illness insurance
• 403(b) retirement savings plan with available company match
• Organization-paid standard life insurance
• Flexible Spending Accounts (FSA) and Health Savings Account (HSA)
• Wellness programs such as cooking, Zumba, yoga, and gardening
• Personal and professional development workshops

Equity Statement:

At La Clinica, we commit to engage everyone in a welcoming, respectful, and loving way and to maintain the dignity and value of all people above everything else. These standards align with our organization’s vision of absolute excellence, open-hearted community, and well-being for all.

Applications will be reviewed by the appropriate Department for interview; those selected must be able to provide proof of legal right to work in this country. La Clinica is a drug free work environment and Equal Opportunity Employer. La Clinica complies with the Americans with Disabilities Act. If you consider yourself disabled and desire assistance in the application process, please contact the Human Resources Department.