Community Resource Program Supervisor

United Way Worldwide; Spartanburg (SC); On-site; USD 45,000 - 52,000; Full time

Job summary

A leading nonprofit organization seeks a Community Resource Program Supervisor to manage the Community Resource Coordinator program in Spartanburg. This position focuses on assisting low- to moderate-income households in achieving self-sufficiency and financial stability. The supervisor will lead staff, organize community partnerships, and ensure quality service delivery. Ideal candidates will have a strong background in human services and possess excellent organizational and communication skills.

Qualifications

• Bachelor’s degree required.
• 3 years’ experience in program coordination.
• Preferred experience in case management or coaching.

Responsibilities

• Oversee the Community Resource Coordinator program.
• Manage staff and provide training and guidance.
• Perform case management duties.

Skills

Communication

Interpersonal skills

Organizational skills

Attention to detail

Problem-solving

Education

Bachelor’s degree in human services, administration, social work or related field

Job description

Job Title:Community Resource Program Supervisor

Department:Community Impact

Reports to: Senior Director of Community Programs

Salary: starting $45,000; compensation commensurate with experience

Core Hours: Mon-Fri; 8 am-5 pm onsite

FLSA Status: Exempt

Community Resource Program Supervisor Summary

The Community Resource Program Supervisor will oversee and support the Community Resource Coordinator program across Cherokee, Spartanburg, and Union Counties. This program is designed to assist families across a range of economic needs, with a focus on helping low- to moderate-income households: (1) meet critical needs, (2) overcome barriers to self-sufficiency, and (3) build a pathway to financial stability. The Supervisor will manage all CRC staff, provide direct training and guidance, and contribute to shaping the strategic direction of our financial stability initiatives. Additionally, the Supervisor will serve as a site coordinator during our VITA tax season.

ESSENTIAL DUTIES and RESPONSIBILITIES

Work collaboratively with the Senior Director of Community Programs in support of the mission and vision of the Financial Stability Taskforce.

• In partnership with the Senior Director of Community Programs, manages the partnerships with the CRC sites.
• Provide direct supervision of CRC team and provide proper recruitment/hiring, onboarding, training and evaluation of these staff members.
• Maintain a medium case load - perform case management duties, including client intake interviews, referrals, and follow-ups using the assessment tools within Charity Tracker as well as other care coordination tools.
• Successfully track, manage and report goal attainment.
• Manage the oversight of the McKinney Vento restricted and homeless prevention funds for United Way as well as the individual CRC’s restricted funds.
• Initiate collaborative opportunities and facilitate meetings that grow partnerships related to basic needs and financial stability services.
• Participate in personal development and leadership seminars as requested, as well as workshops, staff meetings, webinars, conferences, training refresher courses and meetings.
• Maintain integrity and keep all sensitive information confidential.
• Must be able to work a flexible schedule with the possibility of some early morning and evenings.
• Other duties as assigned.

POSITION QUALIFICATIONS / REQUIREMENTS:

• Bachelor’s degree from an accredited college or university required, preferably in human services, administration, social work or some related field.
• At least 3 years’ experience in program coordination.
• At least 3 years of case management, coaching, or mentoring, not required but preferred.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

ADDITIONAL SKILLS / ABILITIES: Demonstrate:

• Strong ability to effectively communicate both verbally and in written format.
• Strong interpersonal skills with ability to work independently or with others as a team.
• Ability to develop strong professional working relationships and collaborate with both internal and external partners.
• Ability to persuade or influence others in favor of a service, point of view, or course of action.
• Strong ethical standards, reliability, accountability, professional excellence, positive attitude, and confidentiality.
• Maintain a high level of integrity for self and others.
• Demonstrated excellent customer service skills.
• Excellent attention to detail and sense of urgency, ability to prioritize with an emphasis on quality and accuracy of work.
• Ability to multi-task, prioritize and deal with interruptions while meeting timely deadlines.
• Ability to change course of action due to shifts in work demands.
• Ability to operate a personal computer using standard or customized software applications appropriate to assigned tasks.
• Demonstrated ability to understand concepts, practices, and procedures with ability to use in varied situations.
• Demonstrated ability to present information to diverse audiences.
• Demonstrated ability to contribute to important strategies, operational and business decisions that affect department.
• Demonstrated ability to develop solutions using creativity, resourcefulness, innovation, negotiation and diplomacy.
• Ability to read and interpret documents such as federal and state laws, legal documents, safety rules, operating and procedure manuals.
• Demonstrated ability to build relationships, negotiate, motivate and persuade others.
• Demonstrated ability to analyze situations, develop solutions using creativity, resourcefulness, innovation, negotiation and diplomacy.
• Demonstrated ability to adapt and persevere.
• Demonstrated ability to exhibit extreme integrity and confidentiality.
• Demonstrated strong organizational skills and attention to detail.
• Regular and sustained attendance required.
• Must have a valid driver’s license and access to transportation throughout the workday.
• Obtain volunteer tax preparation and tax site coordinator certification.Service as a site coordinator and support our Volunteer Income Tax Assistance efforts and aid in the training and support of the CRC and volunteer team during tax season.

PHYSICAL DEMANDS and WORK ENVIRONMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand, sit, talk, hear, and use hands and fingers to operate a computer and telephone. The employee is frequently required to reach, stoop, or kneel. Specific vision abilities required by this job include close vision, distance, and color vision due to computer work. May be required to lift, push, or pull up to 25 pounds occasionally.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. There is moderate noise associated with a business office including telephones, computer keyboards, printers, office traffic and visitors. The work environment requires the individual to have the ability to work in a confined space and sit at a computer terminal or in conference rooms.

The United Way of the Piedmont has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent an expressed or implied contract of employment, nor does it alter your at-will employment, and the United Way of the Piedmont reserves the right to change this job description and/or assign tasks for the employee to perform, as the United Way of the Piedmont may deem appropriate.

To apply for this position, you must submit a cover letter which includes salary expectations, resume, and 3 professional references. No incomplete applications will be considered. Please submit your application packet [e-mail]

United Way of the Piedmont is an Equal Opportunity Employer.