Community Resource Officer

Chatham County, GA; Savannah (GA); On-site; USD 42,000 - 60,000; Full time

Job summary

Chatham County Police Department seeks a Community Resource Officer to support public service and police operations. You will engage with the public, handle records, assist with preliminary investigations, and connect residents to community resources.

Three positions exist in Behavioral Health, CI, or Support Services (Record Unit). Requirements include HS diploma or GED, 2+ years in customer service or clerical work, and a valid driver's license. Training hours and 21+ age are required.

Qualifications

• High School Diploma or GED required.
• At least two years of experience in customer service, clerical work, or related field.
• Must possess and maintain a valid driver’s license.
• Must be 21 years of age and pass required training hours.

Responsibilities

• Provide administrative support to the assigned Division.
• Perform various non-emergency public service-related functions.
• Conduct preliminary investigations of non-emergency incidents and prepare incident reports.
• Perform front desk duties in the assigned division.
• Develop, prepare, and maintain filing systems, logs, and records.
• Address public concerns by phone, letter, emails, and in person.
• Use databases and records retention systems daily.
• Greet and provide information to the public.
• Attend public relations and community engagement events.
• Provide accurate and reliable reports regarding services rendered and referrals to resources.

Skills

Communication

Problem-solving

Administrative skills

Customer service

Records management

Computer skills

Education

High School Diploma or GED

Tools

Records management software

Job description

Three positions available.

Make a difference in the community while putting your communication, problem-solving, and administrative skills to work as a Community Resource Officer with the Chatham County Police Department. This diverse role supports public service and police operations through community engagement, records and administrative responsibilities, preliminary investigations, and connections to vital community resources.

Community Resource Officers may be assigned to the Behavioral Health Unit, Criminal Investigations Unit, or Support Services Division (Record Unit).

Under the direction of the Division Commander, you will

• Provide administrative support to the assigned Division.
• Perform various non-emergency public service-related functions.
• Conduct preliminary investigations of non-emergency incidents, prepare incident reports, and conduct follow‑up investigations by phone.
• Perform front desk duties in your assigned division.
• May develop, prepare, and maintain filing systems, logs, and records.
• May receive and process daily inventory.
• May log property and evidence and maintain database information, including generating and distributing reports.
• Address public concerns by phone, letter, emails, and in person in a timely manner.
• Use local, state, and national databases, a records management system, and records retention systems daily.
• Greet and provide information to the public.
• Assist with research of electronic, digital, and paper records.
• Process Open Records request in accordance with State law and local ordinances.
• View video and audio footage of police incidents and accidents.
• Develop and maintain cooperative relationships with social service agencies, community organizations, and team members.
• Attend public relations and community engagement events.
• Provide accurate and reliable reports regarding services rendered and referrals to community resources.
• Keep immediate supervisor and designated other team members accurately informed concerning work progress.
• Respond to calls for assistance and access to community resources.
• May provide non-emergency transport to community resources.
• Perform other duties as assigned.

• High School Diploma or GED, and
• At least two (2) years of experience in customer service, clerical work, office administration, or a related field; or
• Any equivalent combination of training and experience.
• Must possess and maintain a valid driver’s license.
• Must successfully complete a requisite number of training hours directly related to the role of the position assigned.
• Must be 21 years of age and meet the physical/visual requirements.
• Must not have a felony conviction, pattern of misdemeanor convictions, or repeated traffic violations.
• Must possess computer and administrative skills.

The successful candidate will have the following:

• Knowledge of pertinent Federal, State. and local laws and guidelines.
• Knowledge of mental illness and substance abuse.
• Effective speaking, writing, and listening skills.
• Problem solving skills.
• Interpersonal skills.
• Teamwork skills.
• Planning and organizing skills.
• Self-motivation and willingness to accept guidance from supervisors and team members.
• Ability to maintain effective and confidential working relationships with internal and external stakeholders to include community partners.
• Ability to perform a wide variety of duties and responsibilities.