Community Service Officer

City of Concord; Concord (CA); On-site; USD 45,000 - 75,000; Full time

Benefits offered by this job

CalPERS pension

Health care plans

Dental insurance

Vacation and sick leave

Tuition reimbursement

457 deferred compensation

FSAs

Life and disability insurance

Job summary

The City of Concord is seeking a Community Service Officer to join the Police Department in a role that emphasizes frontline public interaction and support functions. You will handle inquiries, record-keeping, and non-sworn duties across multiple program areas, helping to keep operations running smoothly and safely for the community.

Ideal candidates will have excellent communication, the ability to multitask under pressure, and a collaborative mindset.

Qualifications

• Two years of related work experience with public contact preferred.
• Experience in a law enforcement or related agency is a plus.

Responsibilities

• Answer public inquiries in person and over the phone; direct to appropriate units.
• Classify and record complaints; maintain logs and reports.
• Assist with desk operations, property, and traffic enforcement duties as assigned.
• Coordinate with other departments and agencies; promote community policing principles.

Skills

Customer service

Communication

Multitasking

Teamwork

Situational awareness

Education

High school diploma or equivalent

Tools

MS Office

CMS systems

Job description

Community Service Officer

The City of Concord's Police Department is currently seeking customer-service oriented individuals who enjoy working in a highly productive and fast-paced environment to serve as their next Community Service Officer. The members of the Concord Police Department are dedicated to providing the highest quality police services in order to enhance community safety, protect life and property, and reduce crime and the fear of crime. To do this, we pledge to develop a partnership with the community, lead a community commitment to resolve problems, and improve the safety and quality of life in our city.

What you will be doing in this role

Community Service Officers are an integral part of the Police Department, performing various routine law enforcement-related tasks that do not require the authority of a sworn police officer, thus ensuring the availability of sworn police officers to conduct more critical patrol activities. This current opening in the Police Department is an excellent opportunity for a motivated individual seeking variety and challenge in an area of law enforcement which does not involve criminal enforcement activity such as making arrests or serving warrants.

Community Service Officers have the opportunity to rotate amongst multiple program areas including the Community Service Desk, Administration, Property, and Traffic/Parking Enforcement. Duties may include answering multiple telephone lines and responding to a wide variety of questions from the public over the phone and in person; receiving, classifying, and recording complaints; issuing citations and towing vehicles; receiving and maintaining security of property seized as evidence; using various manuals and computer systems to access, input, and retrieve information in response to requests.

We are looking for someone who

• Can assess situations accurately, make quick decisions, and use sound judgement
• Has excellent oral and written communication skills and can establish rapport and trust with community members and other employees
• Can multi-task and quickly prioritize needs
• Can work both independently and in a collaborative team environment and take instruction well
• Is flexible and can adapt to any situation
• Has cultural sensitivity and situational awareness
• Embraces and embodies the City’s Mission, Vision and Values.

What we offer

The City of Concord offers the opportunity to take part in a collaborative and exciting work experience, where you can grow in your career while working alongside the community to make Concord a city of the highest quality. The City is an employer that invests in its employees’ professional and personal development, values work-life balance, is dedicated to employee wellness and provides numerous benefit and retirement options, to include the following:

• Participation in CalPERS pension, tiered based on date of hire
• A variety of health care plans or a cash-in-lieu benefit of $200 a month if waiving coverage
• City-paid dental insurance; employee-paid vision insurance
• Vacation accruals starting at 10 days per year, 12 days sick leave per year, and 11 paid holidays per year
• Generous tuition reimbursement program
• 457 deferred compensation plan
• Flexible spending accounts (FSAs) for healthcare, dependent care and commuting costs
• Life and disability insurance
• A wellness program that offers annual health expos, health and nutrition education, as well as a variety of mental health resources

*Salary is negotiable within the advertised range. Benefits described herein do not represent a contract and may be changed without notice. Additional information can be found at www.cityofconcord.org.

In general, for all assignments

1. Operates computer keyboard to make entries, update, correct or access information on file; keeps a variety of detailed logs, files and reports specific to assigned areas. Utilizes police department data systems including the EZ-Writer, C.M.S. and e-mail.
2. Compiles data from information on file.
3. Monitors office supplies and maintains designated levels.
4. May train and orient new employees or interns/cadets in the work unit; may schedule and oversee activities of assigned interns.
5. May be rotated or assigned activities of other Community Service Officers and may be assigned activities of other personnel for relief purposes.
6. May provide liaison between the department and local, State and Federal law enforcement agencies.
7. Keeps current on law/regulations relating to assigned area.
8. May respond to questions and concerns about assigned areas from the public and other departments or agencies.
9. Builds and maintains positive working relationships with co-workers, City employees and the public using principals of good customer service.
10. Promotes the City's Mission to make Concord a city of the highest quality by providing responsive, cost-effective, and innovative government services; understands and subscribes to the Vision and Values Statement adopted by the City.

Community Service Desk

1. Answers multiple telephone lines; responds to a wide variety of questions from the public in person and over the telephone; directs callers to appropriate location or party including outside agencies, admits authorized persons into the department and takes messages.
2. Receives, classifies and archives various complaints from the public.
3. Monitors departmental security by television cameras.
4. Releases towed or stored vehicles according to guidelines.
5. Keeps abreast of current departmental press releases.
6. Provides support with information retention as it relates to contacts and police reports received at the various community policing field offices.

Equipment and Supplies

1. Obtains, verifies and prioritizes supply requests from all divisions within the department; sends verified requests to Finance Department.
2. Coordinates requests for large items with Budget Analyst.
3. Maintains inventory control of all police equipment, including police vehicles, office supplies, forms and miscellaneous items.
4. Coordinates maintenance of equipment and supplies; maintains DMV registration of all non-patrol police vehicles.
5. Administers alarm ordinance for businesses; maintains reports of alarms and responses; contacts and resolves problems with business owners.

Property

1. Receives and maintains security and control of all property seized as evidence or held for safekeeping; classifies items according to guidelines.
2. Arranges for release to various authorized parties and disposal of property as authorized within established guidelines.
3. May transport evidence to County lab facilities for appropriate testing.
4. Ensures the timely and proper notification of owners.
5. Maintains a clean and orderly property storage facility.

Traffic

1. Patrols streets in an assigned area to cite illegally parked vehicles and coordinates the citing and towing of abandoned, illegally parked and/or registered vehicles on private property and public streets.
2. Informs public of status of activities associated with abandoned and illegally parked vehicles; mails registered letters to legal owners.
3. Releases vehicles to owners according to guidelines.
4. Operates and monitors a radio transmitter maintaining contact with supervisors and to inform departmental supervisors and dispatch centers of any circumstances requiring police or emergency assistance.
5. Operates motor vehicle(s) with standard or automatic transmission including vans and three-wheeled vehicles.
6. Checks on current license information; confiscates driver license if it has been suspended or revoked.
7. Coordinates disposition of vehicles according to guidelines.

To view the full class specification for the position of Community Service Officer, please visit: www.governmentjobs.com/careers/concord/classspecs

Knowledge and Abilities

Working knowledge of modern office procedures and practices, of correct punctuation, spelling and grammatical usage, together with a good vocabulary. Working knowledge of filing, indexing and cross-referencing methods and of effective public contact methods. Ability to prepare and maintain accurate documentation and reports; to make simple arithmetical calculations; to learn and effectively explain the policies and procedures pertaining to the work; to work effectively under pressure and with frequent interruptions; to exercise good judgment in making decisions according to existing laws, regulations and policies; to understand and carry out oral and written instructions and to establish and maintain cooperative and effective relationships with those contacted in the course of work; to learn and effectively explain the policies and procedures pertaining to the work Ability to act quickly in emergencies, to apply self-defense techniques, to complete State mandated training courses for specific assignments; to complete taser gun, pepper spray, and weaponless defense training, and to obtain first aid and cardiopulmonary resuscitation certificates.

Education/Experience

Education: Completion of the twelfth grade or the equivalent.

Experience: Two years of related work experience, including public contact and preferably including experience in a law enforcement or related agency. A California Driver’s License and a satisfactory driving record as a condition of initial and continued employment. This position also requires a full background investigation. For certain assignments, a related POST approved course is desirable.

EEO/ADA: The City of Concord is an Equal Employment Opportunity (EEO) and Americans with Disabilities Act (ADA) compliant employer, committed to providing equal employment opportunity to all employees and applicants.

If you have a disability and require accommodation in the testing process, please contact Human Resources at 925-671-3308 or [e-mail] prior to the final filing date.