Community Resource Navigator

hsao2; Pittsburgh (Allegheny County); On-site; USD 43,000 - 59,000; Full time

Benefits offered by this job

Mileage reimbursement

Parking reimbursement

Medical insurance

Dental insurance

Vision insurance

PTO

Holidays

Retirement plan

Job summary

Human Services Administration Organization (HSAO) in Pittsburgh, PA is hiring a Community Resource Navigator. The role focuses on navigating complex human service needs, coordinating a network of DHS navigation teams, and connecting clients with community agencies.

The position is full-time (38.75 hours/week) with a strong emphasis on independent judgment and initiative. Qualifications include a Bachelor’s in social services or related field, 1+ year experience, and required clearances.

Qualifications

• Bachelor’s degree in social services, education or related field with 1+ year of experience.
• ACT 33/34 and FBI clearances required.
• Background checks as required by DHS/Pittsburgh Public Schools.
• Valid PA driver’s license and access to a personal vehicle.

Responsibilities

• Make connections with DHS providers as a team approach to next steps.
• Attend and/or coordinate teaming meetings as needed.
• Triage and refer to contracted/community partner agencies.
• Follow up with individuals/families and agencies to ensure connections.
• Lead coordinating network of navigation teams within DHS with shared training and resources.

Skills

County systems knowledge

Public speaking

Organizational skills

Independent worker

Coordination skills

Community outreach

Networking

Research skills

Microsoft Office

Internet searching

Windows programs

Adobe Acrobat

Publisher

Education

Bachelor’s Degree in social services, education, or related field

Tools

Word

Excel

PowerPoint

Access

Adobe Acrobat

Publisher

Job description

Community Resource Navigator

Location: Pittsburgh, PA
Job Type: Full-Time (40.00 hours per week)
Salary: $24.52 per hour ($51,000)

ABOUT US

At Human Services Administration Organization (HSAO), we are dedicated to providing comprehensive service coordination to individuals and families across Allegheny County. Our mission spans behavioral health, drug and alcohol services, justice-related programs, and community support. We believe in fostering recovery, resilience, and full inclusion in the community through collaborative, person-centered care.

FUNCTIONAL DEFINITION

Focused on people with complex needs, the primary responsibility of the Community Resource Navigator will be to dedicate time as an intermediary between people that need in depth navigation and assistance & human services. This Community Resource Navigator will act as a link by ensuring connections are made with community agencies and DHS systems. The work is complex, requiring analytical thinking, a high degree of initiative, and the exercise of independent judgment.

DUTIES AND RESPONSIBILITIES

• Make connections with formal DHS service providers as a team approach to the next steps if person, child or family is already receiving services.
• Attend and/or coordinate teaming meetings as needed.
• Triage and make appropriate referrals to contracted agencies and community partner agencies.
• Follow up with individuals/families and the agencies working with them to ensure that appropriate connections are made.
• Lead the coordination of a network of navigation teams within DHS to ensure that all have the following:
  • common training
  • cross training
  • a mechanism to collect and share all resources/referrals
  • intent to support each other in their role as a ‘connector’

SKILLS AND KNOWLEDGE

• Excellent working knowledge of the educational, human services and court systems in Allegheny County
• Strong written and oral communication skills, including public speaking and formal training
• Approachable, flexible organized and ready to trouble shoot/problem solve at a moment’s notice
• Assessment and service coordination skills necessary to develop and maintain a positive relationship with all partners, focusing on strengths based/family focused strategies.
• Community building, outreach and networking skills
• Strong organizational skills and ability to work independently as supervision will be off-site
• Willingness to research services and find answers to difficult/complex questions
• Proficient in Internet “searching” skills, and Microsoft Windows programs including Word, Excel PowerPoint, Access, Adobe Acrobat and Microsoft Publisher

ESSENTIAL REQUIREMENTS

• Proficient with computers specifically Microsoft Windows programs including Word, Excel, PowerPoint, Access, Adobe Acrobat, and Microsoft Publisher.
• Must possess ACT 33/ 34 and FBI Clearances.
• Must possess any and all background checks required by DHS and Pittsburgh Public Schools.
• Have a valid Pennsylvania motor vehicle license and access to a personal vehicle.
• Ability to work independently and multi-task
• Applicants should be inherently curious and be able to community effectively with a diverse group of stakeholders (people in need, human service providers, DHS staff, court partners).
• Full-time position requiring 38.75 hours per week.

EDUCATION AND EXPERIENCE

Bachelor’s Degree in social services, education, or related field plus a minimum of one year of experience working in social services, education or related fields.

ADDITIONAL REQUIREMENTS

• Act 33, Act 34, and Background Check

WORK CONDITION AND BENEFITS

• Mileage and parking reimbursement for fieldwork.
• Competitive salary and benefits, including medical, dental, and vision insurance.
• Paid time off (PTO), holidays, and a retirement savings plan.

Why Join Us?

At HSAO, you’ll become part of a dynamic and mission-driven organization committed to empowering individuals and families. Through our collaborative approach, you’ll have the opportunity to work alongside community partners, make a real impact, and grow professionally.