Community Resource Navigator

4C Health; Kokomo, Tipton (IN, IN); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Four-day work week

Health insurance options

HSA contributions

Tuition assistance up to $10,000

Birthdays off paid

Mileage reimbursement

Dental and Vision

403(b) retirement plan

Job summary

4C Health in Kokomo, IN is seeking a Community Navigator to connect individuals and families with behavioral health services and social supports in community settings and outreach events.

This non-clinical role focuses on reducing barriers to care, assisting with benefits enrollment, and linking clients to housing, transportation, and other SDOH resources while building strong partnerships with local organizations.

Qualifications

• Bachelor’s degree in social services, psychology, or related mental health field preferred.
• Associate’s degree with two years’ experience, or high school diploma with five years’ experience in mental health, social services, or related field accepted.
• At least 2 years of experience in a case management or community-based role.

Responsibilities

• Conduct field-based outreach to connect with individuals in community settings, including housing projects, veteran groups, schools, and local events.
• Conduct thorough assessments of individuals' needs and resources to determine the best course of action.
• Act as a liaison between individuals and community resources, such as healthcare providers, government agencies, and non-profits.
• Serve as a visible and approachable presence at community events, community meetings, and gatherings to share resources and strengthen partnerships.
• Provide on-site navigation support, including screening for MH/SUD needs and linking individuals to appropriate services.
• Assist individuals with enrollment in benefits and entitlements (e.g., Medicaid, SNAP, disability supports) and connect them to SDOH resources (housing, food, transportation, utilities, etc.).
• Collaborate with local organizations, tribal representatives, and veteran groups to address unique needs and expand access to care.
• Follow up with clients in the field to ensure successful connection to services and address barriers that may arise.
• Document all outreach contacts, referrals, and follow-up outcomes in compliance with agency and regulatory standards.
• Respond to stakeholder communications within 24 hours of receipt.
• Meet assigned productivity and outreach goals.

Education

Bachelor’s degree in social services, psychology, or related mental health field

Associate’s degree with two years’ experience, or high school diploma with five years’ experience in mental health, social services, or related field accepted

Job description

Job Details:

Job Location: Howard Co - Kokomo, IN 46902, Position Type: Full Time, Join a leader in community mental health with a vision for the future…that sets the pace for associate self-care! Learn about 4C’s 4-day, 32-hour work week by clicking below. #4DayWorkweek4Ever New minimum wage raised to $23.00/hour!!

POSITION SUMMARY:

The Community Navigator serves as a field-based resource who meets individuals and families where they are in their neighborhoods, community spaces, and at outreach events. This role focuses on connecting people to behavioral health services, social supports, and community resources, while reducing barriers to care. The Community Navigator provides direct assistance with benefits and entitlements, social determinants of health (SDOH) resources, and mental health/substance use disorder (MH/SUD) needs. This position conducts targeted outreach to veterans, Miami Indians, residents of housing projects, and other community groups while also engaging in general outreach and education efforts across the service area.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Conduct field-based outreach to connect with individuals in community settings, including housing projects, veteran groups, schools, and local events.
• Conduct thorough assessments of individuals' needs and resources to determine the best course of action.
• Act as a liaison between individuals and community resources, such as healthcare providers, government agencies, and non-profits.
• Serve as a visible and approachable presence at community events, community meetings, and gatherings to share resources and strengthen partnerships.
• Provide on-site navigation support, including screening for MH/SUD needs and linking individuals to appropriate services.
• Assist individuals with enrollment in benefits and entitlements (e.g., Medicaid, SNAP, disability supports) and connect them to SDOH resources (housing, food, transportation, utilities, etc.).
• Collaborate with local organizations, tribal representatives, and veteran groups to address unique needs and expand access to care.
• Working knowledge of community resources.
• Develop contact and resource lists for communities.
• Follow up with clients in the field to ensure successful connection to services and address barriers that may arise.
• Maintain strong, proactive communication with internal staff and community partners to coordinate care and referrals.
• Document all outreach contacts, referrals, and follow-up outcomes in compliance with agency and regulatory standards.
• Respond to stakeholder communications within 24 hours of receipt.
• Meet assigned productivity and outreach goals.
• The Community Navigator position is non-clinical and does not involve the provision of direct care services.
• The Community Navigator will not access or enter documentation into the agency’s electronic health record system.
• The Community Navigator will not be responsible for transporting clients.

Additional Annual Compensation and Benefits!!

• Make up to an additional $525 per week by participating in Mobile Crisis On-Call opportunities in eligible counties
• Eligible for $150/month ($1,800 annually) in student loan repayment, available at hire
• Earn $750 for every person you refer who is hired and remains employed for 6 months and receive an additional $500 every year as long as you both remain employed
• Bilingual wage premiums available for individuals fluent in Spanish or Burmese

Benefits:

• Four-day (32 hour) work week
• Multiple health plan options to fit your lifestyle
• Health premium wellness discounts
• Employer paid HSA contributions
• Mileage reimbursement
• Dental and Vision
• 403(b) retirement plan
• Employer paid life insurance and other supplemental insurance products to choose from
• Up to $10,000 in tuition assistance
• Birthdays off paid

Qualifications: Requirements:

• Bachelor’s degree in social services, psychology, or related mental health field preferred.
• Associate’s degree with two years’ experience, or high school diploma with five years’ experience in mental health, social services, or related field accepted.
• At least 2 years of experience in a case management or community-based role.
• 4C Health is a Drug-Free Workplace employer. Candidates must be willing to submit to a pre-employment drug screen.
• Candidates must be willing to submit to comprehensive background checks, including but not limited to criminal and child protective services checks.

4C Health is an Equal Opportunity Employer and committed to creating a diverse and inclusive environment. 4C Health does not discriminate against candidates or employees because of disability, sex, race, gender identity, sexual orientation, age, veterans status, or any other protected status under law.