Director of Medical Services

4C Health; Peru (IN); Hybrid; USD 95,000 - 135,000; Full time

Benefits offered by this job

Student loan repayment

Referral bonus

Bilingual premium

Health plan options

Tuition assistance

Job summary

4C Health in Peru, IN is seeking an executive to oversee all outpatient medical service programs, including Medication Clinic and Primary Care, ensuring high quality, regulatory compliance, and cost-effective operations across our center.

Reporting to the COO and CMO, the role develops policies, manages staff, tracks KPIs, oversees budgets, and coordinates with stakeholders to align services with our mission and grants, while maintaining confidentiality and professional standards.

Qualifications

• Bachelor's or Master's degree in a relevant field.
• Minimum five years leadership experience in mental health or healthcare.
• Strong supervisory, budgeting and regulatory coordination capabilities.
• Ability to analyze complex data and maintain confidentiality.

Responsibilities

• Lead Primary Care and Medication Clinic operations in CCBHC and FQHC settings.
• Ensure compliance with Joint Commission, DMHA, IDOH and HRSA standards.
• Oversee 340B compliance and regulatory reporting.
• Monitor budgets, revenue/census and KPI achievement.
• Develop policy, training, and quality assurance programs.
• Supervise clinicians to ensure timely notes and high-quality care.
• Coordinate with cross-functional leadership and external stakeholders.

Skills

Quantitative skills

Organizational skills

Administrative skills

People management

Project management

Critical thinking

Data analysis

Confidentiality

Education

Bachelor's or Master's degree

Tools

Databases

Computer applications

Job description

Job Details: Job Location: Miami Co - 1000 N Broadway - Peru, IN 46970, Position Type: Full Time, Education Level: 4 Year Degree, Come make a difference with us, working one on one with our clients! 4C Health is a growing non-profit, comprehensive Community Mental Health Center serving the communities of North Central Indiana for over 45 years. We are rural behavioral health specialists integrated in the physical and behavioral health well-being for our staff and consumers. Our crisis continuum of care includes Mobile Crisis Teams, a Crisis Stabilization Unit, and an Acute Care Unit. 4C Health continues to grow, and we are looking for agile staff committed to caring for our consumers, communities, and each other! Our workforce is the heartbeat, meeting the needs of our local communities, don’t wait, join our team!

POSITION SUMMARY:

This position works in collaboration with the Chief Operating Officer and the Chief Medical Officer to provide oversight of all outpatient medical service programs within the Center, including Medication Clinic and Primary Care - ensuring all programs maintain high quality standards and comply with all relevant regulatory, licensing and credentialing requirements while meeting target goals and objectives. This position also supervises assistant directors and other assigned staff and maintains essential roles with regulatory entities. This position provides ongoing assessment of community needs to develop appropriate services. This position is responsible for developing key performance indicators, benchmarks and maintaining quality and productivity data on all services and staff to assure that services operate in a highly cost-effective manner while ensuring that direct services are of the highest quality, are client-centered and provide optimal outcomes through the use of state-of-the-art and evidence-based interventions. This position is responsible for developing policies and procedures to promote the philosophy, goals, and mission related to service areas of responsibility. Furthermore, this position provides support, consultation, and motivation to all responsible associates. This position operates with a large degree of autonomy and must exercise tact, judgment and confidentiality in contact with the public, governmental bodies, other agencies, clients and families, as well as fellow associates of the Center. Work is very broad in scope and requires a high level of professionalism.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Lead Primary Care and Medication Clinic operations in both CCBHC and FQHC environments, in collaboration with the Chief Operations Officer and Chief Medical Officer, to ensure maximum efficiency of Med Clinic and Primary Care operations.
• Maintain compliance with federal and legal standards in accordance with the accrediting bodies of Joint Commission, DMHA, IDOH, and HRSA, as well as all health plan contract.
• Oversee 340B compliance, reporting, and implementation of regulations.
• Maintain FTE tracking, weekly operations reporting, financial variance reporting working toward meeting and exceeding departmental/program KPI’s.
• Understand of the client assessment process including required information to complete assessments, diagnoses, treatment modalities, continuum of care, treatment planning, setting goals that are objective and behaviorally stated with time limits and documentation sufficient to coach, teach and evaluate the work of others.
• Demonstrate an understanding of client/Center needs according to programs available under the continuum of care.
• Supervise assigned staff/clinicians to ensure compliance, quality, and efficient operations while, making sure staffing sufficiently meets the needs of the clients.
• Demonstrate competence in the use of agency documentation expectations and supervises other clinicians to ensure that notes are completed timely after each appointment according to Center policy and accurately reflects client progress towards goals.
• Facilitate appropriate communication between program managers and staff and ensure that each level routinely receives adequate supervision for full compliance with regulatory standards and requirements within the respective program.
• Interface with the Chief Compliance Officer to ensure the development, implementation and monitoring of program quality assurance standards in compliance with regulatory requirements include participation in utilization review and incident review as well as investigating utilization and incident review inquiries.
• Assess the training needs of operational programs and coordinate relevant training with the appropriate resources in order to meet those needs through internal as well as external resources.
• Monitor and supervise programmatic budget compliance and revenue/census management issues ensuring maximum revenue potential and efficient utilization.
• Identify outcome measures and monitor program performance in accordance with FQHC and/or CCBHC standards.
• Provide strategic planning and development for ongoing programs and new programs.
• Identify service gaps and plan programs and service initiatives to address these areas presenting proposals to various funding sources.
• Plan and supervise the submission of grants to fund services consistent with programmatic needs.
• Participate in annual budgetary planning meetings as well as monthly budget reviews.
• Facilitate monthly department meetings reporting feedback between various levels of operation to ensure optimal program operation.

Additional Compensation and incentives:

• Eligible for $150/month ($1,800 annually) in student loan repayment
• Earn $750 for every person you refer who is hired and remains employed for 6 months and receive an additional $500 every year as long as you both remain employed.
• Bilingual premium available for individuals fluent in Spanish or Burmese

We also offer:

• Multiple health plan options to fit your lifestyle
• Health premium wellness discounts
• Employer paid HSA contributions
• Mileage reimbursement
• Dental and Vision
• 403(b) retirement plan
• Employer paid life insurance and other supplemental insurance products to choose from
• Up to $10,000 in tuition assistance
• Work schedule flexibility and remote work opportunities
• Birthdays off after 1 year of employment
• Many opportunities for growth!!!

Qualifications: REQUIREMENTS:

Background Checks:

4C Health is a Drug-Free Workplace employer. Candidates must be willing to submit to a pre-employment drug screen.

Candidates must be willing to submit to comprehensive background checks, including but not limited to criminal and child protective services checks.

Education:

Minimum of a Bachelor’s or Master’s degree from an accredited college required.

Experience:

• Prior executive or director level experience in the mental health or healthcare industry over multiple programs preferred, especially in FQHC or CCBHC environments.
• Minimum of five (5) years of experience in mental health or healthcare industry with progressing levels of supervisory/management responsibilities required.
• Prior experience working with budgets, financial reports, regulatory entities, insurance standards in an FQHC or a community mental health setting highly preferred.

Necessary skills:

• Strong quantitative, organizational and administrative skills.
• Strong people and project management skills
• Ability to supervise others and maintain harmonious relationships among and between associates.
• Ability to think critically and perform complex problems; ability to execute solution-focused tasks.
• Ability to manipulate large databases, produce meaningful analytical and management reports and operate comfortably within multiple computer applications.
• Models professionalism, teamwork and communication internally and externally.
• Ability to maintain confidentiality.

4C Health is an Equal Opportunity Employer and committed to creating a diverse and inclusive environment. 4C Health does not discriminate against candidates or employees because of disability, sex, race, gender identity, sexual orientation, age, veterans status, or any other protected status under law.