Community Resource Concierge for Employment & Support

Equus; Milwaukee (WI); On-site; USD 34,000 - 36,000; Full time

Job summary

Equus Workforce Solutions is seeking a Resource Specialist/Concierge to support W-2 participants, linking families to essential services and helping them navigate eligibility and documentation. You will coordinate with Financial and Employment Planners and external providers to ensure timely assistance and successful service transitions.

You will track referrals, adjust strategies for engagement, and educate clients on childcare, transportation, housing, and healthcare options while upholding

Qualifications

• High school diploma or equivalent.
• Minimum of 2 years of experience in social services, workforce development, or related field.
• Strong interpersonal and communication skills; ability to build rapport with diverse populations.
• Proficiency in Microsoft Office Suite and case management systems.
• Knowledge of local community resources and public assistance programs.
• Ability to manage multiple priorities in a fast-paced environment.
• Associate or bachelor’s degree in human services, Social Work, or related field is preferred.
• Bilingual (Spanish or Hmong) a plus.

Responsibilities

• Conduct initial assessments to identify participant needs, barriers to employment, and eligibility for supportive services.
• Assist participants in gathering documentation required for W-2 eligibility and program participation.
• Provide “warm handoffs” to internal and external service providers, ensuring seamless transitions and follow-through.
• Track referral outcomes, monitor progress, and adjust support strategies to maintain participant engagement.
• Collaborate with FEPs to develop individualized service plans and ensure alignment with employment goals.
• Maintain accurate and timely documentation in accordance with W-2 program standards.
• Identify gaps in community resources and work with the W-2 Program Manager to improve service accessibility.
• Educate participants on available services including childcare, transportation, housing, food assistance, and healthcare.
• Uphold confidentiality and comply with all applicable state and federal employment laws, including EEOC and ADA requirements.

Skills

Interpersonal communication

Microsoft Office

Local resources knowledge

Multitasking

Case management

Education

High school diploma

Associate or bachelor’s degree preferred

Tools

Case management software

Microsoft Office Suite

Job description

Equus Workforce Solutions is seeking a Resource Specialist/Concierge to support W-2 participants, linking families to essential services and helping them navigate eligibility and documentation. You will coordinate with Financial and Employment Planners and external providers to ensure timely assistance and successful service transitions.

You will track referrals, adjust strategies for engagement, and educate clients on childcare, transportation, housing, and healthcare options while upholding