Customer Associate (Kern County) N/A

In Field Strategies; California, Northern (MO, KY); Hybrid; USD 21,000 - 30,000; Full time

Job summary

In Field Strategies is seeking qualified candidates to serve as Customer Associates at CRCs in Southern California. CAs will be added to an Eligible to Work List with paid training opportunities, and work mainly during peak fire season (June–January).

Responsibilities include greeting visitors, managing inquiries, setting up signage, maintaining safety and procedures, tracking inventory, and providing resource information.

Qualifications

• Must be at least 18 years old.
• High school diploma, GED or equivalent work experience.
• 2+ years in community outreach or customer service with direct contact.
• Ability to work in a fast-paced, structured environment.
• Own smartphone and access to transportation.
• Flexible schedules, including nights and weekends.
• Ability to lift up to 40 pounds and travel to sites.
• Report to work on short notice (24–48 hours).

Responsibilities

• Support lead staff at the site.
• Ensure CRC site operations run smoothly.
• Greet visitors, manage inquiries and hand out supplies.
• Assist CRC setup, signage and supplies.
• Enforce safety guidelines and procedures.
• Follow safety and operational procedures, including media inquiries.
• Coordinate shift changes between CAs.
• Track inventory accurately.
• Resolve onsite issues with customers.
• Provide information on available resources.
• Support ADA and AFN accessibility at the site.

Skills

Customer service

Teamwork

Communication

Adaptability

Conflict resolution

Physical ability

Smartphone usage

Education

High school diploma or GED

Tools

Smartphone apps

Web reporting tools

Job description

Community Resource Centers (CRCs) are designed to provide visitors a safe location to meet basic power needs (i.e., charging cell phones and laptops and Wi‑Fi access), and provide up‑to‑date information in communities when a community‑wide power shutoff occurs.

In Field Strategies is looking for qualified candidates to serve as Customer Associates (CAs) at CRCs in Southern California. Successful candidates will be added to an Eligible to Work List. While paid training opportunities will be provided throughout the year, it is expected that most work assignments will be during peak fire season (June - January).

Work would range from 1-10 days with events averaging 2-3 days. It will likely include 8‑hour shifts and working with community members during emergency situations. Ideal candidates will enjoy working with people and be able to follow clearly defined work and safety procedures.

CAs will be responsible for:

• Supporting lead staff member at site
• Ensuring CRC site operations run smoothly
• Greeting visitors, managing visitor inquiries and handing out supplies
• Supporting CRC setup, including setting up signage and supplies
• Ensuring all staff and site visitors follow safety guidelines and procedures
• Following safety and operational procedures, including media inquiries
• Maintaining consistency between shift changes by communicating with incoming/outgoing CA
• Tracking inventory accurately
• Helping resolve onsite issues and working with concerned customers
• Providing information to customers on available resources
• Helping ensure ADA and AFN accessibility for the site

Qualifications (Required)

• Be at least 18 years old
• High school diploma, GED or equivalent work experience
• 2+ years' work experience in a community outreach or customer service position with direct customer contact in a fast-paced, structured environment
• Experience working in a team environment
• Must own smartphone
• Ability to resolve interpersonal conflict and maintain professionalism at all times
• Ability to follow and enforce procedures, guidelines and policies
• Ability to use smartphone and web applications or other reporting tools to track CRC resources, information, etc.
• Available to work flexible schedules, extended hours, nights and weekends
• Ability to lift up to 40 pounds
• Access to reliable transportation to travel to and from assigned work location
• Ability to report to work location on short notice (typically 24-48 hours from time of notification)

Preferred (Not Required)

• Ability to travel to sites up to 300 or more miles away from home
• Fluent in additional language(s)
  • Spanish, Mandarin or Cantonese, Korean, American Sign Language (ASL), Vietnamese, or Tagalog

Education

• High school diploma, GED or equivalent work experience (Required)

Hourly rate range