Community Resource Advocate II, Community Connect - Bilingual required

Community Action; Hillsboro (OR); Sur place; USD 38 000 - 52 000; Plein temps

Résumé du poste

Community Action in Washington County, OR, is seeking a Community Resource Advocate II for the Community Connect program. This in-person role requires bilingual Spanish language skills and a commitment to equity, trauma‑informed practices, and helping families access housing and essential services.

You will conduct assessments, refer clients to housing programs, enter data accurately, manage walk-ins, and sometimes engage in street outreach.

Qualifications

• Bilingual Spanish required (verbal and written).
• 6+ months of customer service experience or lived experience.
• Experience with data entry and accurate record-keeping.
• Ability to collaborate effectively with a wide range of professionals and social service agencies.
• Excellent written and verbal communication skills.
• Commitment to equity, culturally responsive, and trauma-informed practices.

Responsabilités

• Deliver in-person services to clients at the Community Connect office.
• Conduct face-to-face and telephonic assessments for homeless or at-risk households for multiple programs.
• Participate in a rotation of duties including walk-ins and supporting team members.
• Potentially engage in street outreach to build relationships with unsheltered individuals.
• Determine eligibility and make referrals to Washington County housing programs.
• Accurately enter client information into the database and maintain documentation.
• Explain and encourage use of services for basic needs, health, and housing.
• Maintain a clean, confidential, and efficient workspace.

Connaissances

Bilingual Spanish

Customer service

Data entry

Strong communication

Collaboration

Formation

Associate's degree or higher in Social Services or related field

High School Diploma or equivalent

Description du poste

Community Resource Advocate II – Community Connect, Bilingual Required

Company Background:

Community Action is a non‑profit organization that provides critical services to low‑income families in the areas of housing, homeless services, economic empowerment, family development, and early childhood care and education. Community Action leads the way to eliminate conditions of poverty and create opportunities for people in the Washington County area. Be the change you want!

Job Position Description:

Are you passionate about making a tangible difference in your community? Do you believe everyone deserves access to safe, stable housing? Join our collaborative team and help us provide vital support to individuals and families experiencing or at risk of homelessness in Washington County.

This in-person position is based in our office and is crucial for ensuring equitable access to essential community resources. You'll work directly with clients, guided by Housing First principles and trauma‑informed practices, to connect them with the services they need most.

Abbreviated Duties List:

• Deliver participant‑centered, in‑person services to clients at our Community Connect office.


• Conduct face‑to‑face and telephonic comprehensive assessments and screenings for homeless or at‑risk households for a variety of programs in Washington County.


• Participate in a rotation of duties, including managing walk‑ins and supporting team members.


• Potentially engage in street outreach to build relationships with unsheltered individuals.


• Determine eligibility and make direct referrals to Washington County housing programs.


• Accurately enter client information and documentation into our database.


• Explain and encourage the use of services for basic needs, health, mental health, and housing.


• Consistently maintain a clean and orderly workspace to ensure healthy, high‑quality interactions with clients, preserve confidentiality, and maintain efficiencies in operations.

Abbreviated Requirements:

• High School Diploma or equivalent with 6+months customer service experience or lived experience.


• Bilingual Requirement: REQUIRED to be fully bilingual (verbal and written) in Spanish.


• Experience with data entry.


• Ability to collaborate effectively with a wide range of professionals and social service agencies.


• Excellent communication skills, both written and oral.


• A commitment to equity, culturally responsive, and trauma‑informed practices.

What Will Make You Stand Out:

• An Associate's degree or higher in Social Services or a directly related field.


• Familiarity with Washington County community resources.


• Prior experience interviewing clients, assessing their needs, and advocating on their behalf.