Community Resource Advocate for Pets & People

Lynchburg Humane; Lynchburg (VA); On-site; USD 21,000 - 30,000; Full time

Job summary

Lynchburg Humane is seeking a Community Resource Counselor to serve as the front desk contact for community members, delivering compassionate, solution-focused support and guiding people to shelter resources to keep pets with their families.

The role involves handling lost and found, pet retention, end-of-life services, administrative duties, and coordinating with animal care teams to ensure smooth operations at the Lynchburg shelter.

Qualifications

• Excellent customer service and communication skills.
• Ability to work in a fast-paced shelter environment.
• Proficient with shelter software and recordkeeping.
• Compassionate, problem-solving mindset.
• Ability to work independently and with a team.

Responsibilities

• Serve as the primary front desk contact for community members.
• Provide resources and referrals to keep pets and people together.
• Assist with lost and found, microchips, and end-of-life services.
• Coordinate cremation services and maintain records.
• Process payments and collect service fees accurately.
• Maintain clean, welcoming lobby and front desk areas.

Skills

Customer service

Front desk operations

De-escalation

Communication

Data entry

Animal handling

Education

High School Diploma

Tools

Shelter software

Job description

Lynchburg Humane is seeking a Community Resource Counselor to serve as the front desk contact for community members, delivering compassionate, solution-focused support and guiding people to shelter resources to keep pets with their families.

The role involves handling lost and found, pet retention, end-of-life services, administrative duties, and coordinating with animal care teams to ensure smooth operations at the Lynchburg shelter.