Community Representative

Brookfield Residential Land Services LLC; Raleigh (NC); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Competitive compensation

Medical benefits

401(k) matching

Career development

Volunteer hours

Parental leave

Family planning assistance

Pet insurance

Culture based on values

Job summary

Brookfield Residential Land Services LLC in Raleigh, NC seeks a full-time Community Representative to share the story of Wendell Falls and Ponder with visitors at the Welcome Center. The role requires weekend availability, including two Saturdays and two Sundays per month, and about 40 hours per week.

You will register guests, nurture leads in Salesforce, update content across the sites, and support marketing efforts with communications, social media, and events.

Qualifications

• 1-2 years’ customer service in high-end resort, real estate or retail.
• Warm and welcoming, good energy level, and excellent customer service skills.
• Excellent written and verbal communication; manage multiple priorities.

Responsibilities

• Understand and support execution of community brand at Welcome Center and on-site touchpoints.
• Register guests, capture information and nurture leads in Salesforce (training provided).
• Update website content and coordinate content across PonderNC.com and WendellFalls.com.
• Assist marketing with communications, social media, and promotional materials.
• Support on-site events, grand openings, and vendor coordination as needed.

Skills

Customer service

Communication

CRM experience

Microsoft Office

Education

College diploma

Tools

Salesforce

SiteCore

Tochi

Job description

Location Raleigh - 4020 Westchase Blvd., Suite 150 Business At Brookfield Residential, a leading North American land developer and homebuilder for over 65 years, we have had one goal in mind - creating the best places to call home. From the development of award-winning, master-planned communities to the creation of well-designed homes, we are committed to cultivating exceptional life experiences for our customers, partners, employees, and members of the community. As part of Brookfield - one of the largest alternative asset managers in the world - we harness our resources to bring a fresh approach, unparalleled creativity, relentless innovation, and sound Sustainability practices to the planning, development, and management of buildings everywhere. From offices, retail spaces, and logistics facilities to multifamily residences, hospitality establishments, and mixed-use structures - we are reimagining real estate from the ground up.

Job Description Overview:

Wendell Falls and Ponder, two master-planned communities in Wendell, NC, need an enthusiastic full-time Community Representative to join our team. The position will share the vision and story of our new home communities to customers visiting the Welcome Center. This role requires availability for at least two Saturdays and two Sundays per month, with an average of 40 hours per week.

Key Responsibilities:

• Understand and support the execution of community brand at all touch points- The Welcome Center, at model homes, at amenities and throughout the community.
• Guide the Welcome Center guest experience in person and online to ensure the consumers’ wants and needs are met.
• Effectively register guests, capture guest information and nurture leads through Salesforce (training provided).
• Assist in checking website content weekly to ensure all content on PonderNC.com and WendellFalls.com is accurate and current, including community events, blogs, photography, school information, community and area information, builder and home information, website links, etc.
• Makes updates in SiteCore and Tochi as needed (training provided).
• Manage sales and traffic data entry and reporting and communicate weekly trends to team.
• Coordinate with builder sales agents to gather important customer information and maintain valuable relationships.
• Provide administrative and marketing support through the preparation of communications and promotional materials, social media content creation and posting, and assistance to marketing leadership with day-to-day operations.
• Support on and offsite community events, grand openings, and other special promotions as needed.
• Responsibilities may include, but are not limited to; helping with vendor organization, ordering and preparing give-away items, overseeing guest registration, taking photographs, cleanup, etc.
• Contribute to the real estate agent outreach program by contacting agents to inform them about Wendell Falls and our program.
• Assist and participate in agent events when needed on and off site, and coordinate real estate office drops.

What You'll Bring:

• 1-2 years’ customer service experience in high-end resort, real estate or retail environment delivering exceptional customer service.
• Warm and welcoming, good energy level, and excellent customer service skills.
• Excellent written and verbal communication skills, with the ability to manage multiple priorities in a detail-oriented environment.
• Working knowledge of Windows, Microsoft Office Suite, Internet-based applications, and CRM experience helpful, as is the ability to learn new software.
• College diploma or degree, or an equivalent combination of education and relevant work experience.
• Real estate experience is a plus, though licensed candidates actively practicing will not be considered.
• Having social media and/or event management experience can be beneficial, but it is not required.

What We Offer:

• Competitive compensation and total rewards package.
• Excellent extended medical, dental and vision benefits beginning day 1.
• 401(k) matching, vesting begins day 1.
• Career development programs.
• Charitable donation matching.
• Paid Volunteer Hours.
• Paid parental leave.
• Family planning assistance including IVF, surrogacy and adoptions options.
• Wellness and mental health resources.
• Pet insurance offering.
• A culture based on our values of Passion, Integrity and Community!

#LI-BT1 #BRP Brookfield Residential participates in the E-Verify process to confirm the eligibility of candidates to work in the United States. We are proud to create a diverse environment and are proud to be an equal opportunity employer. We are grateful for your interest in this position, however, only candidates selected for pre-screening will be contacted. The Brookfield Real Estate ecosystem spans the globe through multiple operating companies, all united by our core values. We cover every facet of real estate-from offices and retail spaces to logistics centers, residential homes, and hotels. Across thousands of properties worldwide, we combine world-class expertise with deep local insights to drive exceptional value. Together, we transform neighborhoods and build lasting communities that stand the test of time. By leveraging the global scale of our operating companies and fostering trusted local partnerships, we collaborate seamlessly to support our communities and achieve shared success.