Community Relations Liaison

Town of Frisco; Frisco (CO); On-site; USD 34,000 - 43,000; Part time

Benefits offered by this job

Free car wash

Free recycling pickup

Free tubing at Frisco Adventure Park

Free Nordic Center passes

Job summary

The Town of Frisco is hiring a Community Relations Liaison to serve as the friendly link between the Town and residents, businesses, and visitors. This hourly, part-time position emphasizes education, problem-solving, and voluntary compliance, under the Town Clerk's supervision.

Responsibilities include handling inquiries about short-term rentals, licensing, and municipal codes, plus building positive relationships with the community. The role is on-site, with a flexible daytime schedule.

Qualifications

• Effective communication in English, both written and verbal.
• Ability to engage with residents, businesses, and guests professionally.
• Knowledge of Municipal Code basics and enforcement practices.

Responsibilities

• Monitor and address potential Municipal Code violations in designated areas.
• Explain Town requirements and educate community members to encourage compliance.
• Prepare and maintain reports and records using Town systems.

Skills

Communication skills

Public outreach

Conflict resolution

Professionalism

Education

GED or High School Diploma

CPR/First Aid Certification

Colorado driver’s license

Tools

Microsoft Office

Job description

The Community Relations Liaison is an hourly, part-time position that serves as a welcoming and helpful connection between the Town of Frisco and the community. Through positive, proactive interactions, this position assists residents, businesses, property owners, and guests in understanding Town services, expectations, and Municipal Code requirements. The focus is on education, problem-solving, and working collaboratively with community members to address concerns and achieve voluntary compliance whenever possible.

Under the supervision of the Town Clerk, the Community Relations Liaison responds to a variety of community questions and concerns related to short-term rentals, business licensing, trash, noise, abandoned vehicles and property, water bill noticing, development standards, and other Town matters. When concerns arise, this position works to understand the situation, provide clear and helpful information, identify solutions, and guide community members toward resolution. When education and voluntary compliance are unsuccessful, the position may take appropriate compliance action consistent with Town policies and procedures.

A significant part of this role is building positive relationships between the Town and the community it serves. The Community Relations Liaison may also serve as a point of contact for the public regarding larger Town projects or ongoing community matters, helping connect people with information, resources, and the appropriate Town departments.

This position is part of the Administration Department and is a non-sworn/civilian role that does not report to the Police Department.

The schedule is for approximately 20 hours per week and offers flexibility in establishing a regular work schedule. Hours may be structured to accommodate personal and family commitments, including school drop-off and pick-up schedules. The specific schedule will be mutually agreed upon with the supervisor and will occur during daytime hours when Town Hall is open to the public. This is an in-person position and is not eligible for remote work.

Why work for the Town of Frisco as the Community Relations Liaison? There are many reasons!

Some amazing incentives are the convenience of a clean car year-round with a FREE car wash, free recycling, trash, and compost pick up. Winter incentives include free tubing at the Frisco Adventure Park, free Nordic Center passes for employee and family, free Terrain Park pass, friends and family passes for tubing, Copper Mountain discounted season passes, Copper Mountain free daily lift ticket voucher program for employee and half off for dependents. Summer incentives include free paddle sports, a free 2-hour pontoon/fishing boat rental reservation (one per employee) and free boat rentals if not rented for the final rental of the day.

Pay Grade 3

Anticipated hiring range = $24.74 - $30.92 Full wage range* = Minimum: $24.74 Mid: $30.92 Max: $37.11 *wage offer based on specific job experience and education

Essential Functions

• Performs proactive and responsive municipal code enforcement by regularly walking and monitoring commercial business areas, including Main Street and Summit Boulevard, and visiting other areas of the Town to identify, investigate, document, and address potential violations of Municipal Code, including short-term rental complaints, business licensing, public nuisances such as trash, noise, abandoned vehicles, and property, water bill noticing, and development standards.
• Interprets, applies, and enforces applicable provisions of Municipal Code and related regulations within the authority and scope of the position; receives complaints from the general public, identifies and investigates potential violations, communicates requirements, educates community members, and pursues appropriate compliance in accordance with established policies, procedures, enforcement practices, and applicable law.
• Engages with community members, business owners, property owners, and other stakeholders in professional and diplomatic interactions to explain Town requirements, address concerns, resolve conflicts, encourage voluntary compliance, and build positive relationships between the Town and the community.
• Conducts code enforcement follow-up and compliance activities, including phone calls, emails, site visits, meetings, warnings, documentation, and, when appropriate, citations or other formal enforcement actions.
• Prepares, maintains, and updates accurate reports, records, photographs, activity documentation, correspondence, and contacts using CommunityCore, Microsoft suite, and other required software systems, consistent with established policies, procedures, formats, and timelines.
• Uses multiple software systems and technology platforms to research Municipal Code and related information; document enforcement activities; maintain records; communicate with internal departments and external stakeholders; and track complaints, cases, and compliance activities.
• Responds to and investigates complaints and reported code violations, gathering relevant information, conducting site observations, communicating with involved parties, documenting findings, and coordinating with appropriate Town staff or outside parties as needed.
• Works independently in the field and prioritizes workload to respond to complaints, conduct proactive enforcement activities, complete follow-up, and meet established deadlines while seeking guidance from the supervisor when circumstances or expectations are unclear.
• Elicits cooperation, manages difficult or sensitive interactions, and resolves conflict using sound judgment, professionalism, diplomacy, and effective communication.
• Maintains confidentiality and appropriately handles sensitive information obtained through code enforcement activities, complaints, investigations, and interactions with the public.

Marginal Duties

• Partners with all Town staff, especially Administration, Police, Public Works, and Community Development department staff, as appropriate, with investigations, complaints, and special projects.
• Assists with Right-of-Way permit matters.
• Assists with water restriction complaints.
• Facilitates water shut-off noticing.
• Assists with parking-related complaints in partnership with the parking enforcement vendor.
• Assists with liquor, tobacco, and marijuana licensed establishment compliance checks, as assigned.
• Assists with other initiatives of the Town Manager's Office, as assigned.
• Provide general assistance to Town Clerk during Municipal Elections, as assigned.
• Develops, coordinates, participates in, and facilitates community assistance and educational programs.
• Serves as a point of contact for large-scale projects or ongoing Town matters, as assigned.

Other Essential Responsibilities:

• This position requires regular and reliable in-person attendance at the designated worksite as an essential function of the job. As a public servant, physical presence is necessary to effectively perform essential duties, support operational needs, collaborate with team members, provide direct service to the public and internal stakeholders, utilize on-site equipment and resources, and maintain effective communication, responsiveness, and accountability in serving the community.
• Adheres to Town of Frisco policies, mission, vision, values, competencies, standards, and regulations including but not limited to proper attire, safety procedures, and overall professionalism.
• Attends Town and departmental training and meetings as appropriate or assigned.
• Ability to function and make good decisions in the absence of a supervisor.
• Communicates with Town of Frisco employees, citizens, customers and vendors in a professional, courteous and timely manner both verbally and in writing.
• Performs other job duties/responsibilities as assigned by management.
• Employees are held accountable for all duties of this job, demonstrates accountability for work, and takes ownership in job performance.

Specific knowledge, skills and abilities needed for position:

• Education: Required: GED or High SchoolDiploma
• Computer Operations: Required: Proficient in Microsoft Office
• Licenses, Certifications or Accreditations: Required: CPR/AED & First Aid Certification (or ability to obtain within the first 6 months or 1 month if seasonal/temporary position. Training provided by the Town.) Required: Valid Colorado driver’s license with an acceptable driving record is required.
• Previous Work Experience: Preferred: Previous work experience in code enforcement, law enforcement, guest services, hospitality, tourism, community relations, customer service, municipal government, or a related field, experience creating positive guest experiences, building relationships with diverse members of the community, resolving concerns and conflicts, and diplomatically communicating rules, regulations, or expectations is preferred.
• Previous Supervisory Exercised: None
• Language Ability: Required: Demonstrated ability to communicate effectively in English, both verbally and in writing.
• Decision Making Ability: Required: Demonstrated ability to function independently and make sound and reasonable decisions in the absence of supervisory guidance.
• Other: Required: Ability to pass a background investigation.

Physical Demands:

Weight: Up to 10 Pounds Lifting: 2/3 OR MORE Activities: Standing Other Physical Activities Required: 2/3 OR MORE

Weight: Up to 25 Pounds Lifting: 2/3 OR MORE Activities: Walking Other Physical Activities Required: 2/3 OR MORE

Weight: Up to 50 Pounds Lifting: 1/3 to 2/3 Activities: Sitting Other Physical Activities Required: UP TO 1/3

Weight: Up to 100 Pounds Lifting: None Activities: Using hands to finger, hands to feel Other Physical Activities Required: 2/3 OR MORE

Weight: More than 100 Pounds Lifting: None Activities: Reaching with hands and arms Other Physical Activities Required: 1/3 to 2/3

Weight: Climb or balance Lifting: UP TO 1/3

Weight: Stoop, kneel, crouch or crawl Lifting: UP TO 1/3

Weight: Talk or hear Lifting: 2/3 OR MORE

Weight: Taste or smell Lifting: UP TO 1/3

OTHER PHYSICAL ACTIVITIES REQUIREMENTS OR PHYSICAL DEMANDS:

Indoor/Outdoor: Works outdoors in varying weather conditions and in public spaces, including Town streets and active construction areas, while performing field inspections, observations, investigations, and code enforcement activities. 50% indoors / 50% outdoors

Hazardous Materials or Noise: Occasional loud noise

Holidays/Weekends/Evenings: Evening hours possible on an as-needed basis, on Council Meeting dates and Municipal Election Day

Equipment Used in Job: Town vehicle, computer, mobile and desk-bound phone, printer, copier, fax, scanner, etc.

Other: This position is scheduled for approximately 20 hours per week and offers flexibility in establishing a regular work schedule. Hours may be structured to accommodate personal and family commitments, including school drop-off and pick-up schedules. The specific schedule will be mutually agreed upon with the supervisor and will occur during daytime hours when Town Hall is open to the public. This is an in-person position and is not eligible for remote work.

VISION:

Close Vision: YES Distance Vision: YES Color Vision: YES Peripheral Vision: YES Depth Perception: YES Ability to adjust focus: YES

Department

Department: Administration Cost Center: 1115 - Administration Employee Type: Year-round, Part-time Allocations: 10-1115-4001 Pay Type/FLSA: Non-Exempt / Hourly Pay Grade: Pay Grade 3 Reports to: Town Clerk

Financial/budget responsibility

Financial/budget responsibility: Provides administrative financial support, including invoice processing, expense tracking, and billing Number of Cost Centers responsible for: none

Frequent internal contacts: Department Staff (Public Works, Community Development, Administration and Water Town Attorney Police Department Staff

Frequent external contacts: Local Businesses Residents Visitors

Number of employees under supervision and titles: none

Job Location: Onsite

Other: Based in Town Hall, but a very mobile position working at various Town and privately owned facilities, businesses, sites, and roadways

This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job. Other duties may be assigned.

The Town of Frisco is dedicated to the principles of equal employment opportunity. We prohibit unlawful discrimination against applicants or employees on the basis of age 40 and over, race (including traits historically associated with race, such as hair texture and length, protective hairstyles), sex, sexual orientation, gender identity, gender expression, color, religion, national origin, disability, military status, genetic information, marital status, or any other status protected by applicable state or local law.

We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter or hiring manager know once you are contacted about a role.