Community Relations Director

The Springs Living, LLC; Hillsboro (OR); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Health, dental, vision insurance

401(k) with employer matching

Telehealth program

Flexible Spending Account

Paid time off and sabbatical

Scholarship opportunities

Job summary

The Springs Living, LLC seeks a warm, energetic Community Relations Director in Hillsboro, OR to lead sales, marketing, and outreach. This salaried, exempt role partners with the Executive Director to drive occupancy across Independent Living, Assisted Living, and Memory Care communities.

You will manage two Community Relations colleagues, conduct tours, develop outreach strategies, and build relationships with healthcare providers and local organizations. A hospitality mindset is essential.

Qualifications

• Experience in sales, senior living, hospitality, customer service, marketing, or community relations.
• Experience leading, coaching, and developing a team.
• Experience in Assisted Living, Independent Living, Memory Care, healthcare, or hospitality preferred.
• Strong communication, relationship-building, and interpersonal skills.
• Event planning, outreach, or networking experience preferred.
• Proficiency with Microsoft Office and general technology.
• Familiarity with social media and digital communication for business purposes preferred.
• A positive attitude, flexibility, and a collaborative team mindset.
• Ability to pass a criminal background check and drug screening.

Responsibilities

• Welcome prospective residents, families, and visitors to The Springs at Tanasbourne.
• Conduct tours and present lifestyle, amenities, services, and culture of The Springs Living.
• Develop and execute outreach strategies that support occupancy goals.
• Cultivate partnerships with healthcare providers, community organizations, and local businesses.
• Achieve occupancy and move-in goals through relationship-based sales and follow-up.
• Manage inquiries, follow up on leads, and maintain ongoing communication during the move-in.
• Plan and execute marketing events, community outreach activities, and networking opportunities.
• Lead sales and marketing initiatives with the Executive Director and leadership team.
• Create a hospitality-focused experience for every visitor and family interaction.
• Represent The Springs Living professionally inside and outside the community.
• Represent the department at leadership meetings, sharing updates on sales activity and occupancy.
• Manage and lead two Community Relations team members, including coaching and development.

Skills

Sales experience

Team leadership

Relationship-building

Communication skills

Organizational skills

Event planning

Technology literacy

Interpersonal skills

Public speaking

Hospitality mindset

Tools

Microsoft Office

CRM systems

Social media tools

Job description

Community Relations Director

Description

Community Relations Director

Location: 1950 NE 102nd Ave, Hillsboro, OR 97006

Position: Salaried, exempt

Compensation: Depending on experience (DOE)

Schedule: Monday-Friday

Direct Reports: Yes

Reports to: Executive Director

Welcome to the next generation in senior living, The Springs Living. At The Springs Living, our purpose is to change the way people think, feel, and experience senior living. We believe senior housing should feel welcoming, vibrant, and full of life for residents, families, and team members alike. That purpose shapes everything we do, including how we connect with prospective residents and support families through important life transitions. We are seeking a warm, motivated Director of Community Relations to lead sales, marketing, and community outreach at The Springs at Tanasbourne. Our community offers 230 apartment homes across Independent Living, Assisted Living, and Memory Care, helping older adults and families find the lifestyle, services, and support that fit their needs. In this role, you will partner closely with the Executive Director and lead two Community Relations team members. You will guide prospective residents and families through the decision-making process while overseeing outreach, events, and relationship-based sales that support occupancy and move-in goals.

The ideal candidate is organized, energetic, compassionate, and confident communicating with a wide variety of people. You enjoy building connections, creating memorable experiences, and helping older adults and families navigate important decisions with empathy and professionalism.

Responsibilities Include

• Welcome prospective residents, families, and visitors to The Springs at Tanasbourne.
• Conduct community tours and present the lifestyle, amenities, services, and culture of The Springs Living.
• Develop and execute outreach strategies that support occupancy goals.
• Cultivate partnerships with healthcare providers, community organizations, and local businesses.
• Achieve occupancy and move-in goals through relationship-based sales and consistent follow-up.
• Manage inquiries, follow up on leads, and maintain ongoing communication throughout the move-in process.
• Plan and execute marketing events, community outreach activities, and networking opportunities.
• Lead sales and marketing initiatives in partnership with the Executive Director and community leadership team.
• Create a positive, hospitality-focused experience for every visitor and family interaction.
• Represent The Springs Living professionally both inside and outside the community.
• Represent the department at community leadership meetings, sharing updates on sales activity, outreach, occupancy goals, and team performance.
• Manage and provide leadership to two Community Relations team members, including coaching, training, goal setting, and performance development.

Qualifications

• Experience in sales, senior living, hospitality, customer service, marketing, or community relations.
• Experience leading, coaching, and developing a team.
• Experience in Assisted Living, Independent Living, Memory Care, healthcare, or hospitality preferred.
• Strong communication, relationship-building, and interpersonal skills.
• Confidence presenting and speaking with individuals and groups.
• Strong organizational skills, attention to detail, and consistent follow-through.
• Event planning, outreach, or networking experience preferred.
• Proficiency with Microsoft Office and general technology.
• Familiarity with social media and digital communication for business purposes preferred.
• A positive attitude, flexibility, and a collaborative team mindset.
• Ability to pass a criminal background check and drug screening.

Physical Requirements And Work Environment

This position involves frequent standing and walking throughout the community, including extended periods of up to five hours; lifting up to 50 pounds; and pushing, pulling, bending, twisting, and reaching. The role requires manual dexterity to handle materials and perform daily tasks and may involve light to heavy physical activity. Work may involve exposure to blood and bodily fluids, sharps, animal dander, and latex. Essential duties must be performed safely and effectively, with or without reasonable accommodation.

Benefits

• Health, dental, vision, and supplemental insurance.
• 401(k) with employer matching.
• No-cost telehealth program.
• Flexible Spending Account.
• Paid time off and an additional sabbatical program.
• Scholarship opportunities for employees and their family members.

Why The Springs Living?

At The Springs Living, we believe work should be meaningful, and relationships should come first. We are committed to creating communities where residents thrive, families feel supported, and team members are valued for the difference they make every day. If you enjoy connecting with people, leading a team, and helping older adults and families find the right next chapter, we’d love to hear from you. The Springs Living, LLC is an Equal Opportunity Employer. We provide equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state, or local law.

All applicant information will be kept confidential according to EEO guidelines.