Community Relations Coordinator

Springs Living, LLC

Vancouver (WA)

On-site

USD 60,000 - 65,000

Full time

5 days ago

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Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Matching

Paid Time Off/Sabbatical

Flexible Spending Account

Scholarships

Career Growth

Discounted Healthy Meals

Gym and Pool access

Job summary

The Springs Living is seeking a Community Relations Coordinator for The Springs at the Waterfront in Vancouver, WA. You will work with the Director of Community Relations to welcome prospective residents, conduct tours, handle inquiries, and guide moves while building partnerships in the community.

Weekend availability is required; the role includes promoting housing options across independent living, assisted living, and memory care with the goal of achieving sales and occupancy targets.

Qualifications

Proven senior living industry sales experience.
Ability to present information and respond to questions from groups.
Ability to close sales opportunities and build relationships.
Ability to assist with development of local marketing strategies.
Strong report writing and communication skills.
Proficient PC skills: email, databases, word processing, spreadsheets.

Responsibilities

Welcome prospective residents and referrers in a positive, helpful manner.
Conduct tours and qualify inquiries; follow up on leads.
Assist move-in process and coordinate with community resources.
Attend events; develop community partnerships and referrals.
Prepare marketing reports and analyze market area competitiveness.
Support achievement of sales and occupancy goals.

Skills

Senior living sales

Relationship building

Public speaking

Touring & presentations

Sales closing

Marketing strategy

Job description

Description

Community Relations Coordinator - The Springs at the Waterfront

1015 W Columbia Way, Vancouver, WA 98660

Welcome tothe next generation in senior living, The Springs Living!

Our purpose is to change the way people think, feel, and experience senior living, which starts with changing the way people work in senior living. To accomplish this, we prioritize quality to enhance people's lives - not only in our services and housing options for independent living, assisted living, and memory care, but also as an employer.

The Springs at The Waterfront is situated along the southern facing Vancouver riverfront and will provide approximately 250 private residences for those 62 and older. This state-of-the-art, 12-story senior living community will offer a variety of floor plans that feature stunning views. Interior spaces are warm and inviting, featuring high-end amenities and services suitable to an urban setting, including secure underground parking. This brand-new community is nothing like you have ever seen, but it is our commitment to compassionate quality care for more than 27 years that is truly distinctive.

Job Description:

As a Community Relations Coordinator, you will work with the Director of Community Relations in showing both prospective residents and the greater community all that we offer. You will be a resource for people seeking independent living, assisted living and memory care housing options. You will provide friendly tours to potential residents, follow-up with inquiries, guide new residents through the move-in process, and assist with special events. You will also be required to spend time off-site connecting with partners and developing relationships in the community.

*Weekend availability is required for this role.

Responsibilities:

Represent the community in welcoming prospective residents, family members, referral sources and the public in a positive, helpful, and caring manner
Answer telephone inquiries, meet and qualify prospective residents
Conduct tours to demonstrate the services, lifestyle, convenience and benefits of the community
Complete appropriate tracking cards, schedule tours, prepare and mail community brochures and do follow-upcontacts
Attend business and community events where referral sources, prospective residents and their advisors are in attendance
Influence prospective residents to reserve a specific apartment (close the sale) during each personal contact
Maintain accurate records of reserved and occupied units to facilitate information exchange with other staff
Communicate effectively
Prepare and distribute marketing reports in a timely and accurate manner
Understand the market area and distinguish our community from other living options
Complete competitive analysis as requested but not less than every six months
Understand and demonstrate community mission and philosophy
Maintain strict confidentiality in all matters dealing with prospective or current resident information
Ensure that the marketing area is decorated in a pleasing and professional manner, clean, safe, and orderly
Deal creatively with the needs and desires of the prospective resident in a manner that protects their dignity and allows choice
Accomplish sales and marketing goals
Carry out the activities delineated in marketing plans in a timely and budget conscious manner

Qualifications:

Proven senior living industry sales experience
Ability to effectively present information and respond to questions from groups of managers, residents, employees and the general public
Ability to build sincere relationships
Ability to close sales opportunities
Ability to assist with the development of marketing strategies to compete within the local market
Knowledge of competitive market strengths and weaknesses and ability to sustain this information to maximize sales and occupancy
Ability to relate positively with networking sources and provide solutions for their referrals
Ability to write reports, business correspondence, and procedure manuals
Ability to prioritize, organize, and delegate assignmentsProficient PC skills including e-mail, record keeping, routine database activity, word processing, spreadsheet, graphics, etc.

Job Type:

Full-time Tuesday - Saturday

Salary:

The Springs Living provides a competitive compensation package for the Community Relations Coordinator position, with a salary range of $60K-65K depending on experience.

Benefits: