Community Projects & Service Delivery Specialist

Cleveland Division of Police; Parks (AZ); On-site; USD 52,000 - 68,000; Full time

Job summary

The Cleveland Division of Police seeks a Project Specialist for the Division of Urban Forestry to coordinate resident communication, service request intake, internal coordination, and community engagement. This role serves as contact for residents, City staff, 311 and other departments to ensure requests are documented, routed, and addressed promptly.

Responsibilities include admin coordination, service request quality control, performance tracking, and staff engagement to improve

Qualifications

• High School Diploma or GED required.
• Associate or Bachelor's Degree in Business, Public Administration, Social Sciences, or closely related field preferred.
• One year of full-time paid government or private industry experience required.
• Must be able to lift 30 pounds; proficient utilizing all Microsoft Office products.

Responsibilities

• Facilitate resident, stakeholder, and internal communications to support customer service, service request generation, request routing, follow-up, and issue resolution.
• Review, update, track, and maintain service requests and related records to support accurate and timely service delivery.
• Coordinate with field staff, 311, Council offices, City departments, and other internal partners to address service needs and follow through.
• Identify urgent, time-sensitive, incomplete, or escalated matters and route or elevate items as appropriate.
• Support administrative coordination by tracking tasks, deadlines, and outstanding items.

Skills

Communication skills

Organization

Microsoft Office

Education

High School Diploma or GED

Associate or Bachelor's Degree in Business or Public Administration

Tools

Microsoft Office

Job description

The Cleveland Division of Police seeks a Project Specialist for the Division of Urban Forestry to coordinate resident communication, service request intake, internal coordination, and community engagement. This role serves as contact for residents, City staff, 311 and other departments to ensure requests are documented, routed, and addressed promptly.

Responsibilities include admin coordination, service request quality control, performance tracking, and staff engagement to improve