Community Program Manager

Apex Systems; San Francisco, Northern (CA, KY); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401K with company match

ESPP (employee stock purchase)

Job summary

Everforth Apex Systems seeks a Community Programs Generalist to design, operate, and scale our member programs across developer and enterprise communities. You will manage onboarding, communications, recognition, and program spaces while building systems to grow without compromising quality.

You will also oversee online presence on Discord and Reddit, surface member feedback for product teams, and create repeatable processes for effective community engagement and advocacy.

Qualifications

• Experience managing a developer community program or enterprise/B2B customer community program, with member operations and communications.
• Experience building operational systems for a community or customer program, including intake workflows and documentation.
• Experience running structured feedback, beta, or user testing cycles with external participants.
• Experience moderating online communities on platforms like Discord, Reddit, Slack, or forums.
• Strong written communication with ability to synthesize qualitative input into clear summaries.
• Hands-on experience with community tooling (moderation and bot tools, surveys, lightweight databases).
• Comfort operating in ambiguity and building processes from scratch.

Responsibilities

• Run day-to-day operations of community member programs, including applications, onboarding, and engagement in program spaces.
• Build and maintain processes, tooling, automation, and documentation to scale programs.
• Develop direct relationships with program members and advocate internally.
• Stand up structured product feedback motions and recruit deep-dive groups.
• Match community members to product feedback opportunities based on criteria.
• Design and run feedback collection and synthesize results for product teams.
• Collaborate with product, research, and marketing to manage feedback requests and close the loop.
• Track program health and feedback impact and report outcomes.
• Manage presence in online spaces such as Discord and Reddit, including moderation and sentiment reporting.

Skills

Community program management

Operations systems

Structured feedback workflows

Online community moderation

Written communication

Community tooling

Ambiguity tolerance

Tools

Discord

Reddit

Slack

Job description

Role Overview

Our Community team builds and runs the programs that connect our most engaged users, developers, and enterprise practitioners with each other and with the people building the overall organization. We are looking for a community programs generalist who can support any and all of that work: building the systems that let programs scale, running them day to day, managing our presence in the online spaces where our community gathers, working directly with members, and turning those members into a reliable source of product feedback.On the programs side, you will run the machinery of our member programs, including applications, onboarding, communications, recognition, and the spaces where members gather, and you will build the processes, tooling, and documentation that let those programs grow without losing quality. On the online community side, you will help manage our presence on platforms like Discord and Reddit, keeping conversation healthy, surfacing what members are saying, and making sure people who show up there get a real response. On the product side, you will help stand up a structured feedback motion that connects product teams who need real-world signal with the power users who can provide it, designing lightweight feedback cycles, recruiting the right members for the right questions, and synthesizing what they tell us into readouts product teams can act on.All of this depends on relationships as much as systems. Much of the job is interfacing with the people in our programs: knowing who they are, what they are working on, and what they need from us, and representing their voice. Where you spend your time will shift as programs and product needs evolve, and you may end up going deep on any of these areas. What stays constant is bringing structure to work that is currently coordinated ad hoc, and showing that a well-run community can shape what we ship.

Location

Location: East Bay, U.S. (Partial Remote)

Key Responsibilities

• Run the day-to-day operations of our community member programs, including applications, onboarding, member communications, recognition, and engagement in program spaces.
• Build and maintain the processes, tooling, automation, and documentation that let programs scale, from intake and tracking systems to playbooks others can run.
• Build direct relationships with program members, understand what they are working on and what they need, and act as their advocate internally.
• Stand up and operate structured product feedback motions, from quick directional questions to broader feature testing and small, hand-recruited deep-dive groups.
• Recruit and match community members to product feedback opportunities based on criteria product teams define.
• Design and run feedback collection (forms, discussion threads, live sessions) and synthesize results into concise readouts for product teams.
• Partner with product, research, and marketing teams to intake feedback requests, set expectations, and close the loop with members on what was actioned.
• Track program health and feedback impact, reporting on participation, throughput, and outcomes.
• Help manage our presence in online community spaces such as Discord and Reddit, including moderation, member engagement, and surfacing notable discussion and sentiment to internal teams.
• Moderate with good judgment, modeling the culture we want and handling sensitive situations thoughtfully.
• Identify what is working and what is not across programs and propose improvements.

Required Qualifications

• Experience managing a developer community program or an enterprise/B2B customer community program (for example ambassador, advocate, champion, or MVP programs), including member operations and communications.
• Experience building operational systems for a community or customer program, such as intake workflows, member tracking, and documentation that others can run.
• Experience running structured feedback, beta, or user testing cycles with external participants.
• Experience managing or moderating an online community on a platform like Discord, Reddit, Slack, or a forum.
• Strong written communication skills, including the ability to synthesize qualitative input into clear, decision-ready summaries.
• Hands‑on experience with community and collaboration tooling (for example moderation and bot tools, survey or form tools, and spreadsheets or lightweight databases).
• Comfort operating in ambiguity and building processes where none exist.

Preferred Qualifications

• Experience with both developer and enterprise community programs.
• Experience working directly with product or research teams to route user feedback into roadmaps.
• Familiarity with confidentiality and early-access program management, including NDAs and trusted-tester cohorts.
• Enough technical fluency to use AI and similar tools in your own work, including to automate parts of your own operations.
• Experience building community programs from early stages through meaningful growth.
• Interest in our mission to develop AI that is safe and beneficial.

Benefits Overview

• medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection.
• ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure.
• HSA (Health Savings Account on the HDHP plan).
• SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions.
• Corporate discount savings program and other discounts.
• In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA.
• Dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach.
• Total list of benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.

Equal Opportunity Employer Statement

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

Accommodation Policy

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [e-mail] or 804-523-8228. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

Transparency in Coverage

UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex Systems.