Community Partnerships + Referral Specialist

Element Care PACE; Lynn (MA); Sur place; USD 62 000 - 70 000; Plein temps

Résumé du poste

Element Care PACE in Lynn, MA is seeking an Information and Referral Coordinator to respond to inquiries about PACE services. You will gather details, educate callers, schedule enrollment steps and document outcomes in our CRM.

You'll build strong referral networks with health professionals, support enrollment across teams, and assist with data entry while traveling locally to designated senior housing buildings.

Qualifications

• High school degree or equivalent; associate degree preferred.
• 2-4 years of work experience; experience with seniors or caregivers preferred.
• Advanced computer skills including Microsoft Office and CRM software.
• Strong listening and interpersonal skills; able to build relationships.
• Excellent verbal and written communication skills.
• Excellent organizational and time management skills.
• Medical terminology experience preferred.
• Experience working with diverse backgrounds.

Responsabilités

• Respond to health and in-home service inquiries by phone, email, and mail.
• Schedule visits and screen referrals for enrollment; coordinate with enrollment coordinators.
• Document outcomes and actions in inquiries within CRM.
• Develop and maintain referral relationships with health professionals.
• Collaborate with marketing to standardize call responses and processes.
• Contribute to team meetings with enrollment strategy insights.
• Assist with data entry quality and special projects.
• Local travel to designated senior housing buildings.
• Perform other duties as required.

Connaissances

Strong listening skills

Interpersonal skills

Verbal and written communication

Organizational skills

CRM data handling

Formation

High school diploma

Associate’s degree in business/marketing/healthcare

Outils

Microsoft Office

CRM software

Description du poste

Responsible for responding to Information and Referral (I&R) inquiries with timely and accurate information, education, support and referrals. Builds rapport with callers to elicit relevant information, effectively communicates via phone, gathers and records data, accurately assess callers’ needs and appropriately motivates callers to follow through with referrals. Enhances information sharing between the Enrollment and Marketing teams to support efficient and effective use of resources to meet census goals. Retrieves medical records for new participants and conducts scheduled office hours at designated senior housing buildings.

ESSENTIAL RESPONSIBILITIES

• Interfaces with professionals, caregivers and seniors via telephone, written correspondence, and e-mail to respond to inquiries for health and in home services for older adults.Conducts scheduled office hours at designated senior housing communities to provide residents and caregivers with information about PACE, answer questions, identify potential needs, and connect interested residents with enrollment.
• Anticipates and quickly identifies customer needs regarding senior services in the community. When appropriate, initiatesscreening referrals for eligibility in accordance with PACE and Adult Day Health enrollment regulations.Schedules initial visits for referrals with enrollment coordinators.
• Accurately documents the outcome and actions taken in response to the inquiry
• Establishes and nurtures effective referral relationships with health and human service professionals, often by following up on the status of referrals. Initiates outbound calls to referral sources as directed.
• Works closely with marketing team to ensure responses to inquiries from professionals and potential participants are handled in a consistent manner. Develops tools to standardize and optimize call handling.
• Actively participates in team meetings provides insight, support and strategy to address external and internal barriers to enrollment.Proactively updates team members on changes in the status of referrals.
• Processes and audits data entry into Customer Relationship Management (CRM) software. Maintains and encourages data entry standards, minimizing duplications and errors.
• Demonstrates full understanding of Element Care services. Continuously seeks avenues for expanding knowledge base and developing professional expertise. Shares best practices.
• Maintains phone performance levels and data-entry quality while working on special projects and providing administrative support todepartment managers/directors as needed.
• Frequent local travel.
• Performs other duties as required.

JOB SPECIFICATIONS

• High school degree or equivalent. Associate’s degree in business/marketing, healthcare or human service field preferred.
• 2-4 years work experience. Experience working with seniors or caregivers in a healthcare or behavioral health setting preferred.
• Advanced computer skills, including Microsoft Office and CRM software.
• Strong listening and interpersonal skills; skilled at developing and maintaining effective working relationships.
• Excellent verbal and written communication skills.
• Excellent organizational and time management skills.
• Medical terminology experience preferred.
• Experience working effectively and comfortably with individuals from diverse backgrounds.

Compensation details:

62000-70000 Yearly Salary