Community Health Advisor

Innovative Integrated Health; Bakersfield (CA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

401(k)

Health insurance

Paid time off

Employee assistance program

Flexible spending account

Job summary

Innovative Integrated Health in Bakersfield seeks a Community Health Advisor responsible for delivering health education to seniors and their families. The role involves conducting outreach, tracking marketing efforts, and providing information on health resources. Candidates should have a high school diploma or GED, with community outreach experience preferred. Benefits include health insurance, a 401(k), and paid time off. This position requires effective communication and computer skills.

Qualifications

• One year working with the frail or elderly population preferred.
• Experience in customer service, sales, education, training, or marketing preferred.

Responsibilities

• Deliver health education to seniors and their families.
• Conduct outreach within the designated service area.
• Track marketing and outreach activity efforts.
• Provide community health resource information.

Skills

Computer skills (MS Office)

Effective communication

Attention to detail

Confidentiality (HIPAA)

Customer service

Education

High School diploma or GED

3-4 years of direct community outreach experience

Tools

Microsoft Word

Microsoft Excel

Job description

Job Summary

The Community Health Advisor is responsible for the delivery of health education to PACE‑eligible seniors and/or their families or designated representatives on valuable health care and social services via the PACE model of care.

Essential Job Functions

• Supports Innovative Integrated Health’s (IIH) Business Development department recruitment efforts and enrollment assistance for IIH’s PACE program.
• Participates in community health events, education activities, and PACE‑sponsored events, as assigned.
• Develops meaningful, relevant relationships with community organizations including but not limited to senior and cultural centers, churches, doctors’ offices, and/or housing communities.
• Conduct outreach within the PACE designated service area to source marketing outreach opportunities.
• Responsible for tracking all marketing and outreach activity efforts.
• Complete daily activity reports and submit weekly/monthly data to Director of Outreach/Outreach Manager.
• Engages in mandatory and ongoing training and skill‑building activities to effectively achieve intake, enrollment, and program goals.
• Provides PACE referral and community health resource information to PACE‑eligible seniors, their families/caregivers, and/or community members in designated service area(s).
• Conducts preliminary enrollment screening interviews to determine eligibility for PACE program services.
• Assists with the set‑up of health education and PACE information booths.
• Responsible for adding to and reviewing annual Community Outreach and Marketing calendar to ensure readiness and timely preparation.
• Tracks outreach activity in the Enrollment Activity Tracker.
• Submits promotional material requests and reports utilization figures to the VP of Business Development and the Marketing Manager.
• Attend and participate in staff meetings, in‑services, projects, and committees as assigned.
• Adhere to and support the center’s practices, procedures, and policies including assigned break times and attendance.
• Accept assigned duties in a cooperative manner; and perform all other related duties as assigned.
• Be flexible in the schedule of hours worked.
• May require use of personal vehicle.

Knowledge, Skills and Abilities

• Proficient knowledge of computer skills. MS Office (Word, Excel, Access, Powerpoint, and Outlook).
• Knowledge of general office procedures, equipment and filing systems.
• Ability to communicate effectively, both orally and in writing.
• Ability to quickly learn department policies, procedures, goals, and services.
• Skill: Attention to detail and accuracy.
• Ability to change priorities regularly.
• Ability to maintain confidentiality following HIPAA guidelines.
• Ability to communicate clearly and effectively, verbally and in writing with community members, staff, supervisor and community partners.
• Ability to establish and maintain cooperative working relationship with staff members.
• Ability to prepare basic correspondence and simple reports in Microsoft Word.

Working Conditions and Physical Demands

• Ability to access all areas of the center throughout the workday.
• Ability to lift up to 35 pounds occasionally, 15 pounds frequently, and 7 pounds constantly; required to obtain assistance of another qualified employee when attempting to lift or transfer objects over 25 pounds.
• Requires constant hand grasp and finger dexterity; frequent sitting, standing, walking and repetitive leg and arm movements, occasional bending, reaching forward and overhead; squatting and kneeling.
• Work is generally performed in an indoor, well‑lighted, well‑ventilated, heated, and air‑conditioned environment.

Experience

• Minimum of one (1) year working with the frail or elderly population.
• Preferred experience as a customer service, sales, education, training, and/or marketing representative.

Qualifications

• High School diploma or General Educational Development (GED) certificate or equivalent related work experience (in lieu of Diploma) 3-4 years of direct community outreach experience.
• Valid Driver’s license and auto insurance.
• All employees facilitating PACE marketing activities are required to pass the PACE marketing exam.

Benefits

• 401(k)
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance
• Dental insurance
• Employee discount
• Paid sick time
• Retirement plan

Equal Opportunity Employer

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.