Community Partnership Specialist

JVS Boston; Boston (MA); On-site; USD 45,000 - 70,000; Full time

Job summary

An established industry player is seeking a Community Partnership Specialist to enhance connections between clients and community organizations. In this dynamic role, you will foster relationships with partners to facilitate referrals and ensure clients receive the necessary support for their success. You will be instrumental in developing new partnerships and improving referral systems while providing exceptional customer service. If you are passionate about community engagement and thrive in collaborative environments, this opportunity is perfect for you to make a significant impact in your community.

Qualifications

• 3+ years of community engagement experience, ideally in the Greater Boston area.
• Bilingual, bicultural preferred for effective communication.

Responsibilities

• Build and maintain relationships with partner organizations.
• Ensure accurate data entry and develop performance reports.

Skills

Community Engagement

Customer Service

Relationship Building

Data Tracking

Communication Skills

Problem Solving

Cultural Competency

Education

Bachelor’s Degree in Communications or related field

4 years equivalent experience

Tools

Microsoft 365

Job description

Job Title: Community Partnership Specialist

Classification: Exempt

Status: Full-Time

Reports to: Senior Manager of Community Partnerships

About the Opportunity:

Under the direction of the Senior Manager of Support Services and Community Partnerships, the Community Partnership Specialist works to connect JVS clients to external organizations that can assist with barrier removal to ensure enrollment and successful program completion of JVS clients. This position will build reciprocal relationships with community-based organizations who can refer clients to JVS for workforce development services and provide services to JVS applicants and clients who need assistance. The Community Partnership Specialist manages a portfolio of partnerships to establish and increase reciprocal referral relationships, representing JVS and our services to the community. This role provides excellent customer service to partners, colleagues, and clients, in order to connect clients with the services they seek.

Essential Functions, Skills and Knowledge

Builds Relationships, Collaboration and Teamwork:

• Build and maintain strong relationships with partner organizations and serve as the primary point of contact through routine communication (i.e. meetings, calls and emails) as well as event participation.
• Serve as a liaison between potential clients and referral contacts to guide them through the process.
• Stay up to date on JVS programs, and seek out feedback from program teams to aid in developing new partnerships and improving referral systems.
• Support and promote the mission and philosophy of JVS both internally and outside the agency.
• Work effectively with other program and administrative staff.

Accountability and Results Focused:

• Troubleshoot unsuccessful referrals and make system adjustments when possible.
• Seek out and develop new partners for emerging service needs.
• Ensure all key data is entered into relevant data tracking systems accurately and completely.
• Develop and achieve metrics and assist in the creation of regular program performance reports to JVS leadership, funders, and other stakeholders.
• Generate strategy and solutions in response to unforeseen and planned changes, setbacks, and challenges.

Administrative/Communication:

• Create and maintain a tracking document of community contacts, and update when point of contact changes.
• Communicate effectively verbally and in writing with compassion and professionalism.
• Participate in meetings, in-service training, team-based projects, committees.
• Communicate regularly with Supervisor to ensure smooth delivery of services.
• Exercise discretion in handling confidential information.
• Perform other duties as assigned or requested.

Education and Experience Required

• Bachelor’s Degree in Communications, Business/Marketing, Human Resources, Human Services, Social Work, Education, or related field, or equivalent (4 years) experience.
• 3+ years of community engagement experience, ideally in the Greater Boston area.
• Bilingual, bicultural preferred.
• Working knowledge of adult education, social service and/or workforce development organizations in the Greater Boston area preferred.
• Excellent relationship building skills, including the ability to interact with a diverse range of colleagues.
• Excellent customer service skills and ability to interact with and assist a multi-cultural customer base, including those with low levels of English proficiency and limited educational backgrounds.
• Demonstrated success in partnership building.
• Demonstrated success in performance tracking, maintaining a contact database, or similar.
• Proficiency in Microsoft 365 suite.
• Ability to define and prioritize goals and objectives.
• Ability to work independently and as part of a team.

Competencies

• Accountability and Results Focused.
• Adapting to Change.
• Building Relationship, Collaboration and Teamwork.
• Cultural Competency and Respect.
• Communication Skills.
• Initiative.
• Planning and Organizing.
• Promotes External Relations.
• Provides Exceptional Customer Service.

Work Environment

This job operates in an office and professional environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets. On occasion, the job will require going out in the field, visiting vendors.

Position Type and Expected Hours of Work

Occasional local travel, some evening and weekend hours may be required by needs of the business.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

JVS is an Equal Employment Opportunity Employer. Qualified minorities, women, veterans, sexual orientation, and people with disabilities are encouraged to apply.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Key Competencies:

• Instructional planning.
• Instructional delivery.
• Progress reporting/tracking.
• Student skill attainment.
• Promotes Agency.
• Initiative.
• Building Relationships, Collaboration and Teamwork.
• Adapting to Change.
• Accountability and Results Focused.
• Communication Skills.
• Cultural Competency and Respect.
• Planning/Organizing.

JVS CULTURE: JVS is strongly committed to diversity and a workplace environment that respects, appreciates and values employee differences and similarities. By providing and supporting a work culture that fosters and builds upon diversity and its strengths, JVS will better serve our local communities and continue to provide quality services.

JVS is an employment at-will organization and an equal opportunity employer committed to maintaining a work and learning environment free from discrimination on the basis of sex, race, color, religion, national origin, pregnancy, gender identity, sexual orientation, marital/civil union status, ancestry, place of birth, age, citizenship status, veteran status, political affiliation, genetic information or disability, as defined and required by state and federal laws. Additionally, JVS prohibits retaliation against an applicant or employee because he or she has engaged in protected activity under the statutes prohibiting discrimination in the workplace.