Community Outreach & Navigation Operations Coordinator

Eightcap, Inc.; Orleans Township (MI); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

AD&D

Medical flex

401k match

Job summary

EightCAP, Inc. is seeking an Outreach & Navigation Coordinator to support the daily operations of the Outreach & Navigation Department. You will coordinate workflows, schedule staff activities, provide training, and ensure consistent service delivery to participants.

The role focuses on maintaining quality, efficiency, and participant-centered service, with opportunities to support community health initiatives through coaching and data quality improvement.

Qualifications

• Bachelor’s degree in human services, Social Work, Community Development, Public Administration, Business Administration, or related field and at least a minimum of three (3) years of relevant experience.
• Associate’s degree in human services, Social Work, Community Development, Public Administration, Business Administration, or related field and at least a minimum of five (5) years of relevant experience.
• Experience coordinating projects, staff activities, or service delivery preferred.

Responsibilities

• Coordinate daily department operations and schedule staff coverage for phones, appointments, outreach activities, and events.
• Monitor workflow, application status, and assist with development of procedures and service standards.
• Provide onboarding/training, coaching, and cross-training with agency programs; support data quality and reporting efforts.

Skills

Organizational skills

Communication

Problem solving

Staff training

Education

Bachelor’s degree in human services / related field

Associate’s degree in related field

Job description

EightCAP, Inc. is seeking an Outreach & Navigation Coordinator to support the daily operations of the Outreach & Navigation Department. You will coordinate workflows, schedule staff activities, provide training, and ensure consistent service delivery to participants.

The role focuses on maintaining quality, efficiency, and participant-centered service, with opportunities to support community health initiatives through coaching and data quality improvement.