Community Outreach Manager

TAG MedStaffing; New York (NY); On-site; USD 59,000 - 72,000; Full time

Job summary

TAG MedStaffing is seeking a Community Outreach Manager in Queens, NY, to lead street outreach, case management, and housing placement services for individuals experiencing homelessness. This leadership role oversees outreach operations and supervises frontline staff.

The ideal candidate is a licensed social worker with supervisory experience, fluent in English and Spanish preferred, and able to collaborate with community organizations and healthcare providers to deliver trauma-informed,

Qualifications

• Master's degree in Social Work or related field required.
• Active LMSW license in New York required.
• 2+ years supervisory experience in social services or homelessness services.
• Knowledge of Housing First, Harm Reduction, trauma-informed care, and crisis intervention.
• Proficient with Microsoft Office; experience with case management systems preferred.

Responsibilities

• Program Leadership: Oversee daily outreach operations and supervise Team Leaders.
• Clinical Supervision: Provide coaching and structured supervision to staff.
• Community Outreach: Coordinate services connecting homeless individuals with housing and resources.
• Crisis Management: Lead during critical incidents; support risk assessments and de-escalation.
• Cross-Functional Collaboration: Partner with healthcare providers, agencies, and internal teams.
• Program Operations: Monitor performance and support compliance and initiatives.

Skills

Supervisory experience

Leadership

Communication

Crisis intervention

Case management

Housing placement

Trauma-informed care

Motivational interviewing

Team coordination

Education

Master's degree in Social Work

Tools

Microsoft Office

Case management databases

Job description

Job Overview – Community Outreach Manager
Compensation: Up to $65,000/year
Location: Queens, NY
Schedule: Monday to Friday, 12:00 AM – 8:00 AM
TAG MedStaffing is hiring a Community Outreach Manager in Queens, NY for our client, supporting street outreach, case management, and housing placement services for individuals experiencing homelessness. This leadership role oversees outreach operations, supervises frontline staff, and partners with community organizations and healthcare providers to deliver trauma-informed, client-centered services. The ideal candidate is a licensed social worker with supervisory experience and a passion for leading teams that support vulnerable populations.
Responsibilities as the Community Outreach Manager:
Program Leadership: Oversee daily outreach operations, supervise Team Leaders, and ensure high-quality service delivery across community outreach initiatives.
Clinical Supervision: Provide coaching, structured supervision, and guidance to staff while promoting best practices in crisis intervention, case management, and housing placement.
Community Outreach: Support outreach strategies, respond to community needs, and coordinate services that connect individuals experiencing homelessness with housing and supportive resources.
Crisis Management: Provide leadership during critical incidents, support risk assessments and de-escalation efforts, and ensure timely documentation of incidents and interventions.
Cross-Functional Collaboration: Partner with healthcare providers, government agencies, community organizations, and internal teams to coordinate services and improve client outcomes.
Program Operations: Monitor program performance, support compliance with organizational standards, and assist with operational initiatives that strengthen outreach and housing placement efforts.
Qualifications for the Community Outreach Manager:
Education: Master's degree in Social Work or a related field is required.
Licensure: Active New York State Licensed Master Social Worker (LMSW) license is required.
Experience: 2+ years of supervisory experience in social services, outreach, behavioral health, homelessness services, or a related setting is required.
Industry Knowledge: Strong knowledge of Housing First, Harm Reduction, motivational interviewing, trauma-informed care, crisis intervention, and case management practices is required.
Technical Skills: Proficiency with Microsoft Office Suite is required, and experience with case management databases or similar systems is preferred.
Skills & Attributes: Excellent leadership, communication, organizational, and conflict resolution skills with the ability to manage multiple priorities, motivate teams, collaborate with diverse stakeholders, and respond effectively in a fast-paced environment.
Bilingual English and Spanish and a valid driver's license are preferred.