Community Outreach Liaison

Clinical Care Medical Centers; Florida; On-site; USD 41,000 - 50,000; Full time

Job summary

Clinical Care Medical Centers is seeking a Community Outreach Liaison to cultivate relationships with seniors and partner organizations, drive new member enrollment, and coordinate field events across Florida. The role requires strong interpersonal skills, sales acumen, and the ability to travel locally up to 75%.

You will meet enrollment goals, engage with community stakeholders, and work with patient concierges to convert leads into new patients while managing expectations around benefits and

Qualifications

• Bachelor's degree in marketing, business administration, or related field.
• Minimum four years of successful sales experience.
• Minimum three years of B2B experience preferred.
• Experience with seniors and Medicare Advantage helpful.
• Experience establishing and maintaining relationships with business and vendor partners.
• Experience in tele-sales writing and inputting sales data over the phone.
• At least 2 years of B2C marketing/outside sales/community outreach.
• Experience presenting to diverse audiences including senior management.
• Proficient with Microsoft Office (Outlook, Word, Excel, PowerPoint, Teams).
• Ability to work core business hours, Monday–Friday, 40 hours, with overtime as needed.
• Valid driver’s license and insured vehicle.
• Ability to travel locally up to 75% of the time within the assigned sales territory.

Responsibilities

• Build, nurture, and cultivate relationships with seniors and business partnerships to generate new member opportunities.
• Meet and exceed defined enrollment goals and center growth targets.
• Meet with seniors and groups in homes, workplaces, and places of worship to share CCMC’s services.
• Cultivate relationships with community members and external partners to keep CCMC as top provider referral choice.
• Develop events with officials, businesses, and outreach programs to grow the member base.
• Invite brokers and payer agents to events to ensure assignments.
• Track event results and refine approach to maximize impact.
• Engage new members beyond first appointment to aid retention and resolve issues.
• Answer questions related to benefits and claims information.
• Maintain a flexible schedule and travel as needed including weekends.

Skills

Sales experience

B2B sales

Marketing

Tele-sales

Interpersonal skills

Relationship building

Presentations/public speaking

Customer service

Travel readiness

Driver's license

Vehicle ownership

Education

Bachelor's degree in marketing or related

Tools

Microsoft Office

Outlook

Excel

PowerPoint

Teams

Job description

$45,000/yr + Commission

The Community Outreach Liaison cultivat es, maintain s , and build s relationships with community partners to drive new member acquisition and contribute towards growth targets. Th ey coordinat e field events, follow up with attendees, and partner with patient concierges to convert leads into new patients. T his role requires a mix of strong interpersonal skills and established sales acumen to connect with prospective members on an individual level .

Duties and Responsibilities

• Build, nurture, and cultivate relationships with individual seniors and business-to-business partnerships to generate new member opportunities .
• Meet and exceed defined monthly, quarterly, and annual enrollment goals and center growth targets .
• Meet with seniors and groups in their homes, workplaces, and places of worship to share about CCMC’s ability to meet their care needs .
• Cultivate strong relationships with community members (e.g., social workers, senior housing managers) and external partners (e.g., health plan agents, brokers) to keep CCMC as their top provider choice when referring seniors .
• Partner with community officials, businesses, and senior outreach programs to develop events to grow member base .
• Ensure brokers and payer agents are invited to community events to ensure assignment .
• Track results of various events to refine approach over-time maximiz ing impact .
• Engage new members through and beyond their first appointment to impact retention and serve as a liaison to resolve patient issues, as needed .
• Answer basic questions related to benefits coverage and claims information .
• Maintain flexible work schedule, including ability to work at various locations and on weekends, as needed .
• Abide by company policies and procedures to ensure compliance with HIPAA (Health Insurance Portability and Accountability) guidelines .
• Perform other duties as assigned.

Qualifications / Education / Licenses

• A bachelor's degree in marketing , Business Administration , or a related field or an additional combination of formal education, training and experience above the minimum will be considered in lieu of the education on a year-for-year basis .
• A minimum of four (4) years of successful sales experience .
• Minimum three (3) years business-to-business experience preferred .
• Experience working with seniors a plus, as is a general understanding of Medicare Advantage .
• Relevant sales experience with establishing and maintaining relationships with business and vendor partners .
• Experience in tele - sales to input sales data into a computer while on the telephone with a customer .
• At least 2 years of business-to-consumer (B2C) marketing, outside sales or community outreach experience .
• Experience presenting to all audiences including public and senior management .
• Proficient in M icrosoft Office (Outlook, Word, Excel, PowerPoint, Teams) .
• Ability to work core business hours, Monday – Friday, 40 hours , overtime, weeknights, and weekends, when required .
• Insured with dependable vehicle and current driver's license .
• Ability to travel locally up to 75% of the time within assigned sales territory .

At Clinical Care Medical Centers, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and employees without regard to race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, military and veteran status, and any other characteristic protected by applicable law. Clinical Care Medical Centers believes that diversity and inclusion among our employees is critical to our success as a company. We support an inclusive workplace where employees excel based on personal merit, qualifications, experience, ability, and job performance.