Community Outreach Coordinator (Medial Assistant)

Christiana Care Health System; Elkton (MD); On-site; USD 31,000 - 47,000; Full time

Job summary

Christiana Care Health System is seeking a Medical Assistant to engage community members, obtain vitals, and support navigation of health and social services. The role collaborates with Emergency Services and the Mobile Integrated Health Program to reach Cecil County residents.

This grant-funded position emphasizes health education, care coordination, and culturally competent outreach in home and community settings, with a focus on reducing barriers to care.

Qualifications

• High school diploma required; Bachelor’s degree preferred.
• At least 3 years of progressively responsible clinical administrative experience.
• Graduate of Medical Office Assistant Program or national MA certification (NCCA/ANSI).
• Medical Assistant Certification preferred.
• Public speaking, group facilitation, and excellent writing skills preferred.

Responsibilities

• Identify social, medical, and financial barriers for patients and families.
• Obtain vitals and perform point-of-care A1C testing as needed.
• Deliver health education to patients and community.
• Coordinate with care team to navigate health and social services.
• Travel to patients’ homes and community settings to discuss programs.

Skills

Clinical administrative experience

Vital signs

Cultural competency

Public speaking

Education

Medical Office Assistant Program

Medical Assistant Certification

Job description

Are you looking to grow in your Medical Assistant career and help our community? Then this is the position for you!

PRIMARY FUNCTION

This position serves to promote access to services and assist community members in navigating the health care and social services systems. This position will engage patients in the community and home settings and will work in collaboration with the Department of Emergency Services through the Mobile Integrated Health Program. The position will assist with addressing patient social care needs as well as obtaining vitals and performing point of care testing as needed.

PLEASE NOTE

This is a grant funded position with the Cecil County Primary Care Mobile Health Team. Details will be discussed during the HR Phone Screen

PRINCIPAL DUTIES AND RESPONSIBILITIES

• Works with patients and families to identify social, medical, and financial barriers and needs
• Obtains vitals such as blood pressure, weight, and does point of care A1C testing.
• Delivers health education to our patients and the community.
• Creates connections between vulnerable populations, the health care system and community/state resources.
• Builds and maintains positive working relationships with patients from diverse cultural and socio-economic backgrounds.
• Travels to patients' homes and in the community to discuss Community Health programs and provide services.
• Helps patients identify socio-economic issues that affect their overall health and develop health/social management plans and goals.
• Facilitates healthcare and social service system navigation.
• Provides culturally appropriate health education on topics related to chronic disease prevention.
• Responsible for patient chart reviews and referring patients to other programs as appropriate.
• Assists patients in the community and/or clinic setting.
• Establishes and maintains professional relationships with the care team, community leaders, faith leaders and others responsible for providing services to the community.
• Participates in community events promoting the Community Health department.
• Educates staff, health providers, and stakeholders about community needs.
• Advocates for underserved individuals to receive appropriate services. Works to reduce cultural and socio-economic barriers between clients and institutions.
• Collects data and updates Electronic Medical Record documentation as required by supervisor.
• Works collaboratively and effectively within a team. Establishes positive, supportive relationships with participants and provides feedback to other members of the team.
• Participates in regular program and department meetings.
• Maintains professional competence by participating in local and national training sessions and conferences, as offered.
• Performs assigned work safely, adhering to established departmental safety rules and practices; reports to supervisor, in a timely manner, any unsafe activities, conditions, hazards, or safety violations that may cause injury to oneself, other employees, patients and visitors.
• Performs other related duties as required.

EDUCATION AND EXPERIENCE REQUIREMENTS

• High school diploma required, Bachelor's degree preferred.
• At least 3 years of progressively responsible clinical administrative experience required.
• A graduate of a recognized Medical Office Assistant Program or hold current Medical Assistant Certification by a national organization accredited by the National Commission for Certifying Agencies (NCCA) or the American National Standards Institute (ANSI)
• Medical Assistant Certification preferred
• Public speaking, group facilitation and excellent writing skills preferred.
• Demonstrated ability to work with diverse populations required.
• Bi-lingual language skills are a plus.

KNOWLEDGE, SKILL, AND ABILITY REQUIREMENTS

• Knowledge of medica terminology
• Knowledge and skills to provide education appropriate to target audiences.
• Knowledge of community resources in Cecil County.
• Knowledge base in health education.
• Attention to detail and strong problem-solving skills
• Effective verbal skills to reach diverse racial, socio-economic and literacy levels of target audiences, strong interpersonal skills.
• Flexibility to adapt to a variety of program schedules, physical settings and target audiences.
• Ability to work with minimal supervision.
• Computer skills (MS Office, MS Word, MS Outlook, Teams, Excel, Power Point, and e-mail desirable).
• Ability to prioritize work assignments.
• Ability to work with a team.

Hourly Pay Range: $22.74 - $34.11This pay rate/range represents ChristianaCare's good faith and reasonable estimate of compensation at the time of posting. The actual salary within this range offered to a successful candidate will depend on individual factors including without limitation skills, relevant experience, and qualifications as they relate to specific job requirements.

Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.

Post End Date

Nov 4, 2026

EEO Posting Statement

ChristianaCare offers a competitive suite of employee benefits to maximize the wellness of you and your family, including health insurance, paid time off, retirement, an employee assistance program. To learn more about our benefits for eligible positions visit https://careers.christianacare.org/benefits-compensation/