Community Outreach Coordinator - Animal Welfare & Support

Lifeline Animal Project Inc; Chamblee (GA); On-site; USD 42,000 - 55,000; Full time

Job summary

Lifeline Animal Project Inc is seeking a Community Support Coordinator to serve as a frontline resource for pet owners, offering guidance, referrals, and support to help keep families with their pets. The role emphasizes empathy, organization, and collaboration with shelter staff to deliver exceptional client services.

The position involves coordinating medical appointments, intake processes, and community outreach efforts, with opportunities to grow into broader outreach functions.

Qualifications

• Minimum of high school diploma or equivalent; one or more years in animal-related field preferred.
• Experience in customer service, social work, animal welfare, or related field preferred.
• Willingness to work weekends, holidays, and varying shifts based on shelter needs.
• Background check required; ability to travel as needed.

Responsibilities

• Manage all communications with pet owners via in-person, phone, email, and forms.
• Provide compassionate counseling and connect owners with resources or trusted partners.
• Ensure donated items are distributed promptly to requested locations.
• Collaborate with shelter staff and volunteers for smooth day-to-day operations.
• Maintain detailed and accurate records of all client communications.

Skills

Compassion for animals

Interpersonal communication

Empathy

Resource research

Detail-oriented

Team collaboration

Diversity understanding

Computer literacy

Customer service

Reliability

Education

High school diploma or equivalent

Job description

Lifeline Animal Project Inc is seeking a Community Support Coordinator to serve as a frontline resource for pet owners, offering guidance, referrals, and support to help keep families with their pets. The role emphasizes empathy, organization, and collaboration with shelter staff to deliver exceptional client services.

The position involves coordinating medical appointments, intake processes, and community outreach efforts, with opportunities to grow into broader outreach functions.